Dell Audio

Name: Dell Audio
Rating: 3.5 (12 reviews)
Author: Dell Inc.

Productivity

Only for iPhone

Free

12 Ratings
Ages

4+
Years
Category

Productivity
Developer

Dell Inc.
Language

EN
+ 7 More
Size

41.9
MB

iPhone

Dell Audio is a companion mobile app for Dell wireless headsets that enables you to personalize and enable headset features. This app currently supports Dell Pro Premium Wireless ANC Headset (or Dell Premier Wireless ANC Headset - WL7024), Dell Pro Plus Wireless ANC Headset (or Dell Pro Wireless ANC Headset - WL5024) and Dell Pro Wireless Headset (or Dell Wireless Headset - WL3024) Select between two Audio Modes which customize your settings based on your activity: • Collaboration Mode - Be heard clearly when you are on conference calls with Mic Noise Cancellation. Control noise from both near-end and far-end mic.* Control the volume of your voice on a call with Sidetone slider. • Multimedia Mode - Set preset modes with Audio Preset. Create your own Custom preset using the Audio Equalizer, by adjusting settings for bass, mid-range, and treble levels. Or choose from predefined audio profiles: Default, Bass Boost, Speech Boost and Treble Boost In addition, the Dell Audio app allows you to do so much more: • Manage Noise lets you turn on noise cancellation or adjust the transparency level to decide how much surrounding sounds you want to hear. • Automated Actions allow you to pause music or mute mic when you take off the headset*. With Quick Pause, you can even pause music or mute mic by taking off just the earcup.* • Busy Light turns on a red colored light on the headset when you are on call, indicating to people around you to leave you undisturbed, ideal for hot desking and hybrid work. • Voice Guidance turns on audio prompts for device features. • Battery Status indicator displays your headphone’s battery status with a visual battery indicator. • Device Settings display the current firmware version and provide update notifications. *Feature available on select headset models

Ratings & Reviews

3.5

out of 5

12 Ratings

Connection issue and Sidetone is not good
07/14/2024

Channing8
I have updated the software to most recent version2.8.1. I do have a connection issue with this headphones. when I connect to the computer, it is good to use to use it. when I done use it and put it on my desk. Maybe 15 or 20 minutes later I pick it up and try to use it, the microphone doesn’t work. The other side can’t hear me taking. And I have tested it a few times and got the same result. So, please take a look. Sidetone- I have set it to maximum level (5), but I still couldn’t hear my own voice clearly. This is very important for meetings. Why don’t you make it total 10 setting levels like Logitech headphones. I have Logitech zone wireless 2. So I know it has much better sidetone than DELL. But Dell will be almost perfect if sidetone functionality can be fixed. Please investigate the issues and make the improvements

Developer Response
The WL5024 headset features an auto-detection function that automatically mutes the microphone when the headset is removed. This helps prevent unintended audio transmission. When using a Bluetooth connection, the microphone mutes automatically, but platforms like Teams or Zoom may still show it as unmuted. However, if you use a dongle, the mute/unmute status on Teams or Zoom will sync with the headset's status, resolving any confusion. Alternatively, you can disable the wear detection feature using the Dell Peripheral Manager (DPeM) for Windows users, or you can download the DELL Audio app from the Apple Store or Google Play Store.Support for Dell Pro Wireless ANC Headset - WL5024 | Drivers & Downloads | Dell US Additionally, Dell will address the sidetone issue in a future update. Please stay tuned for any firmware updates at the same support link.
Connection issue and Sidetone is not good
07/14/2024

Channing8

I have updated the software to most recent version2.8.1. I do have a connection issue with this headphones. when I connect to the computer, it is good to use to use it. when I done use it and put it on my desk. Maybe 15 or 20 minutes later I pick it up and try to use it, the microphone doesn’t work. The other side can’t hear me taking. And I have tested it a few times and got the same result. So, please take a look. Sidetone- I have set it to maximum level (5), but I still couldn’t hear my own voice clearly. This is very important for meetings. Why don’t you make it total 10 setting levels like Logitech headphones. I have Logitech zone wireless 2. So I know it has much better sidetone than DELL. But Dell will be almost perfect if sidetone functionality can be fixed. Please investigate the issues and make the improvements
Developer Response 08/08/2024
The WL5024 headset features an auto-detection function that automatically mutes the microphone when the headset is removed. This helps prevent unintended audio transmission. When using a Bluetooth connection, the microphone mutes automatically, but platforms like Teams or Zoom may still show it as unmuted. However, if you use a dongle, the mute/unmute status on Teams or Zoom will sync with the headset's status, resolving any confusion. Alternatively, you can disable the wear detection feature using the Dell Peripheral Manager (DPeM) for Windows users, or you can download the DELL Audio app from the Apple Store or Google Play Store.Support for Dell Pro Wireless ANC Headset - WL5024 | Drivers & Downloads | Dell US Additionally, Dell will address the sidetone issue in a future update. Please stay tuned for any firmware updates at the same support link.
Functionality
04/02/2024

WellDoneDone
Easy to find what is needed, easy to change settings. A lot of flexibility. Love the ability to make changes on phone and laptop.
Functionality
04/02/2024

WellDoneDone

Easy to find what is needed, easy to change settings. A lot of flexibility. Love the ability to make changes on phone and laptop.
Easy and light
03/07/2024

LionLuc2112
Love my new Dell headset, this software is perfect for mobile setup. Great job!
Easy and light
03/07/2024

LionLuc2112

Love my new Dell headset, this software is perfect for mobile setup. Great job!
App fails to connect to headphones
12/13/2025

Gamer9999255326
On first time use, the app failed to detect and pair with the headset. I paired it manually, then the app sees the device but cannot connect to show battery state or any other features
App fails to connect to headphones
12/13/2025

Gamer9999255326

On first time use, the app failed to detect and pair with the headset. I paired it manually, then the app sees the device but cannot connect to show battery state or any other features

1. Support for new Audio device : Dell Pro Plus Earbuds - EB525 2. ‘Find My Earbuds’* allows users to track the location of supported earbud devices 3. User experience enhancements