TenantCloud

Name: TenantCloud
Rating: 4.7 (2850 reviews)
Author: TenantCloud LLC

For tenants

Free

2.9K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

TenantCloud LLC
Language

EN
English
Size

116.6
MB

Welcome to TenantCloud’s newest app designed EXCLUSIVELY for tenants. Meet the all-in-one solution for renters—providing an easy, seamless way to find new rentals, apply for rentals online, make rent payments, and communicate with your landlord. Key Features Pay Rent Online: Manage your finances hassle-free by making secure, in-app rent payments. Set up automatic payments to ensure you never miss a due date. Find Your Perfect Home: Browse our extensive selection of rental listings tailored to your preference. Online Applications Made Simple: Submit rental applications right in the app, helping you streamline the process and increase your chances of landing your dream home. Effortless Communication: Easily track the progression of your maintenance requests from submission to resolution, and communicate seamlessly with your landlord through the app’s built-in messaging system. Instant Notifications: Stay in the loop with instant notifications. Receive alerts for new messages, upcoming rent payments, and important updates from your landlord, keeping you informed and in control.

Ratings & Reviews

4.7

out of 5

2.9K Ratings

Good App for Tenants
Mar 22

Dcruz93
I honestly believe this is a good app for many tenants to use to make their rent payments and not have to worry about a money order or this and that. Simple payment plus processing fee but it gives you the option for bank ACH or Card. Btw, card fee is higher, but manageable.

Developer Response
Hello, there! Thank you so much for the great review. We work hard to offer cool and helpful features for our users.
Good App for Tenants
Mar 22

Dcruz93

I honestly believe this is a good app for many tenants to use to make their rent payments and not have to worry about a money order or this and that. Simple payment plus processing fee but it gives you the option for bank ACH or Card. Btw, card fee is higher, but manageable.
Developer Response Mar 28
Hello, there! Thank you so much for the great review. We work hard to offer cool and helpful features for our users.
A few things
08/01/2024

uglyusername
1. I just wanted to thank Leah for her patience today 8/1/24 during my frantic call about a recent transaction. She is truly a 5-star customer service employee and I’m so sorry for raising my voice. 2. The only reason I am giving 4 stars to this review is because of what led to my issue today. A previous review mentioned this being a UX problem and I agree. Today, I was being defaulted to pay with Apple Pay when I have only ever paid with my linked bank account. Without thinking too much about it, I assumed it would deduct the money like it normally would since it promoted me to use Apple Pay and I was unaware there would be an additional fee quite literally as large as my cell phone/ WiFi bill to process the transaction. If there was a mention of this somewhere I completely missed it. Regardless, it was very shocking for me to see the additional amount being deducted on top of my rent payment. 3. On a side note, the general UI of the app is intuitive and easy to navigate. It has everything a user needs and nothing more to clutter the view. Good job.

Developer Response
Hello there! 1. Thank you for your kind words about Leah, each of our employees is happy to assist our users:)2. Please note, that the transaction fee amount is added just below the total amount on the Checkout page, it says: "Stripe fees for credit or debit card will apply". However, we understand it's not quite obvious and will work on some improvement here. 3. Thank you again:)
A few things
08/01/2024

uglyusername

1. I just wanted to thank Leah for her patience today 8/1/24 during my frantic call about a recent transaction. She is truly a 5-star customer service employee and I’m so sorry for raising my voice. 2. The only reason I am giving 4 stars to this review is because of what led to my issue today. A previous review mentioned this being a UX problem and I agree. Today, I was being defaulted to pay with Apple Pay when I have only ever paid with my linked bank account. Without thinking too much about it, I assumed it would deduct the money like it normally would since it promoted me to use Apple Pay and I was unaware there would be an additional fee quite literally as large as my cell phone/ WiFi bill to process the transaction. If there was a mention of this somewhere I completely missed it. Regardless, it was very shocking for me to see the additional amount being deducted on top of my rent payment. 3. On a side note, the general UI of the app is intuitive and easy to navigate. It has everything a user needs and nothing more to clutter the view. Good job.
Developer Response 08/05/2024
Hello there! 1. Thank you for your kind words about Leah, each of our employees is happy to assist our users:)2. Please note, that the transaction fee amount is added just below the total amount on the Checkout page, it says: "Stripe fees for credit or debit card will apply". However, we understand it's not quite obvious and will work on some improvement here. 3. Thank you again:)
New tenant user
Oct 4

Scatpactguy
I’m not a fan of this app. It has rejected my payment and charged me a NFS fee when the funds are clearly in my accounts.!!! They won’t allow you to use your debit card unless you pay an additional 105 bucks! Like that is ridiculous I can understand maybe a $5 or $10 maybe even a $15 fee but an additional $105$ fee on top of your monthly rent payment!!! And I used my checking account and routing numbers and they try to act as if there is an issue just to charge me -$15 each time. I won’t be using this account again and I will be redirecting my monthly rental payments elsewhere.!!!

Developer Response
Hello, there! We support both ACH and credit/debit card payments, with applicable transaction fees. If you'd like us to take a closer look at your account, please reach out to our Support team. Thank you!
New tenant user
Oct 4

Scatpactguy

I’m not a fan of this app. It has rejected my payment and charged me a NFS fee when the funds are clearly in my accounts.!!! They won’t allow you to use your debit card unless you pay an additional 105 bucks! Like that is ridiculous I can understand maybe a $5 or $10 maybe even a $15 fee but an additional $105$ fee on top of your monthly rent payment!!! And I used my checking account and routing numbers and they try to act as if there is an issue just to charge me -$15 each time. I won’t be using this account again and I will be redirecting my monthly rental payments elsewhere.!!!
Developer Response Oct 8
Hello, there! We support both ACH and credit/debit card payments, with applicable transaction fees. If you'd like us to take a closer look at your account, please reach out to our Support team. Thank you!
Does not show proper fees
03/04/2024

carriecak3s
I used the app for the first time after using the website for 4 years. The website clearly shows the fees and makes things understandable when you are paying your rent. The app does not and does not show the fees with the total. Because of this I paid $50 in merchant fees after paying on the app the first time I downloaded it. The interface was confusing and did not display any fees or inform it was applying the card merchant fees it just seemed like the normal taxes applied. I thought it was defaulting to my bank as per usual and I lost $50 I do not have to lose.

Developer Response
Hello and thank you for your feedback! As a rule, the total in the app will include the fees, however, there's an exception when you're paying with Apple Pay which is a default payment method. In this case, we cannot calculate the fee as we do not know the type of card (debit, credit, or other) saved in your Apple Pay. We display information that the processing fees will apply but we will think of a better wording to make things more understandable. Thanks again for sharing with us! We would like to hear more about your experience with our new app. Please feel free to contact us at support@tenantcloud.com and share any details with us.
Does not show proper fees
03/04/2024

carriecak3s

I used the app for the first time after using the website for 4 years. The website clearly shows the fees and makes things understandable when you are paying your rent. The app does not and does not show the fees with the total. Because of this I paid $50 in merchant fees after paying on the app the first time I downloaded it. The interface was confusing and did not display any fees or inform it was applying the card merchant fees it just seemed like the normal taxes applied. I thought it was defaulting to my bank as per usual and I lost $50 I do not have to lose.
Developer Response 03/06/2024
Hello and thank you for your feedback! As a rule, the total in the app will include the fees, however, there's an exception when you're paying with Apple Pay which is a default payment method. In this case, we cannot calculate the fee as we do not know the type of card (debit, credit, or other) saved in your Apple Pay. We display information that the processing fees will apply but we will think of a better wording to make things more understandable. Thanks again for sharing with us! We would like to hear more about your experience with our new app. Please feel free to contact us at support@tenantcloud.com and share any details with us.

General small improvements & bug fixes.

Version 1.17.1

Dec 15

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location