Enhancements: Device Upgrade Recommendation Users will now see Device Upgrade Recommendation guidance throughout the job journey to help keep equipment compliance requirements visible and actionable. This includes: An inline banner on the activated device list to reinforce compliance guidance while reviewing selected equipment. An inline banner at the top of the device detail screen to provide contextual direction when viewing device-specific information. A hard or soft stop modal before the sandbox summary page if compliant equipment was not selected from the user’s buffer, helping prevent non-compliant equipment from being added or swapped before job completion. A hard stop at wrap-up if compliance requirements are still not met, helping ensure non-compliant equipment is addressed before the job is closed. XB3 Device Swap Guidance Users will now see guidance on accounts with an active XB3 device to support removal of end-of-life equipment from customer accounts and the network. This includes: A swap recommendation in Tech360 when the customer account has an active XB3 device. A soft stop when attempting to close the work order if the XB3 device has not been swapped. Smart Inventory rules that block XB3 installation on the customer account. Internet Essentials and Wi-Fi Ready eligibility rules that allow XB6 installation while preventing XB7 and above from being installed where those rules apply. Defects: FDX Tooltip Updated: Updated the FDX Tooltip messaging to include the latest FDX-capable device, XB10. Xfinity Home Rate Codes: The issue causing the Xfinity Home rate codes not to be displayed in the Job View Package details screen has been resolved. Blank Space in Smart Inventory: The UI issue causing an unnecessary blank space to appear when the filter contained multiple values has been resolved. Hunt Group: The issue causing Tech360 to crash when reordering phone numbers in Hunt Group has been resolved. Contract Swipe Navigation: Fixed an issue where an accidental left swipe could restart the contract process, improving the customers’ experience and reducing unnecessary restarts.

Champs build 260.11.0

Enhancements: Xfinity Mobile Ambassador Share Link | Unified Lead Management The Xfinity Mobile Ambassador Share Link flow now provides a smoother handoff for interested Residential customers. Customers can request follow-up from a sales representative, helping teams capture and support potential Xfinity Mobile leads more effectively. Unified Contextual Menu Design Updated the contextual menu experience across the app by extending the drawer-based design previously introduced in Device Details. This creates a consistent look and feel across all contextual menus while improving usability through clearer organization, including grouped and alphabetized options. Defects: Drop Path Footage: The issue that caused the Drop Path measurement to be partially or fully unreadable in the OneDrop bury flow has been resolved. Inventory Notification: The issue causing the red notification indicator to appear on the Tasking icon instead of the Inventory icon has been resolved. Thank you, Norm Welch, for the report! Landscape Mode for iPad: The issue preventing iPad from rotating to landscape mode in Champs has been resolved. Thank you, Chad Smith, for the report! Job Status Icon: The issue causing the Status icon to appear off-center has been resolved. Thank you, Terry Shelton, for the report! Language Translator Keyboard: The issue preventing “Open Settings” from working when selecting “Add New Keyboard” in the Language Translator has been resolved. Device Location Error: The issue causing an Unknown Service Exception error has been resolved.

Enhancements: • Scan and Go: Multiple Equipment Returns Scan and Go feature has been enhanced to allow technicians to return multiple pieces of new, unused CPE equipment to the pick wall through the inventory return workflow. By selecting the Return to Pick Wall option, scanning the site ID QR code, and following the on-screen prompts, technicians can now complete returns more efficiently within the app. • Xfinity Mobile and Comcast Business Mobile Salesforce Integration Tech360 has been enhanced to send Xfinity Mobile and Comcast Business Mobile XM Up Sale lead submissions directly to Salesforce, enabling a faster handoff to sales for follow-up. This streamlines the lead submission process for users while helping sales teams respond more quickly to lead opportunities. • iOS 26 UI Enhancements Tech360 has been updated to align with the latest iOS 26 UI standards across key tabs, icons, contextual menus, forms, documents, refresh workflows, package details, and validation screens. Defects: • Security Incident Message: The Report a Security Incident messaging has been updated to align with the production build. • XB10 Inventory Issue: The issue preventing a specific XB10 model from being correctly added to an account has been resolved. • Time Entry Incorrect Time Zone: The issue causing submitted work hours in Tech360 to use the wrong time zone has been resolved. Thank you Mathew Hiskey for the report! Connected Device Gateway Speed Test Failure: The issue preventing the Gateway Speed Test feature from loading in the Connected Devices tab has been resolved.

Beta Champs Version – 251.7.0 Enhancements: Prepare My Visit Summary Prepare My Visit GenAI-generated Summary in Tech360 has been enhanced with improved logic and clearer insights into the customer’s journey specifically within the Job Details and Device & Network Status sections. The enhancements will now remove sections of the summary if no information is available and should reduce errors when launching the summary. Please continue to provide feedback for these changes as we work to introduce this to all users! CB: MSO SSO GUI Access To provide quicker access to supported Comcast Business gateways, Single Sign-On (SSO) has been implemented for MSO GUI access, streamlining the user experience by removing the Copy Password step. When a user taps “Access MSO GUI,” the app now navigates directly to the MSO GUI. Users are automatically authenticated through SSO and are no longer required to manually enter or copy a username and password, resulting in faster and more seamless access to the MSO GUI. Defects: Job Completion Performance: A delay causing performance issues when closing a job and returning to the Carousel Card screen was identified and resolved. Missing Job Details: An issue that occasionally prevented member information from displaying was identified and resolved. XM Upsell Display: An issue impacting how the keyboard is displayed on iPad within the XM Upsell flow has been resolved. Alphanumeric RTM: The issue impacting RTM submissions for Alphanumeric TechID’s was resolved.

Beta Champs Version – 248.8.0 Enhancements: Accessibility Badge This enhancement adds an Accessibility Badge in Tech360, giving technicians a clear, easy-to-spot indicator that a customer may need additional accessibility support. This enhancement also includes a tooltip icon that offers additional context and provides a link to an article with more information. Prepare My Visit Summary Prepare My Visit GenAI‑generated Summary in Tech360 has been enhanced with improved logic and clearer insights into the customer’s journey. The enhancements will now remove sections of the summary if no information is available and should reduce errors when launching the summary. Please continue to provide feedback for these changes as we work to introduce this to all users! EPON COAM Device Handling For EPON (Ethernet Passive Optical Network) install work orders that include a COAM (Customer Owned and Managed) device, the COAM device will be hidden from the list of installable devices and display a notification indicating that COAM equipment is present. This ensures awareness of customer-owned equipment and prevents COAM devices from being added or installed as provider-owned equipment. Xfinity Home Touchscreen Hard Stop Logic Tech360 will be enhanced to display a message and enforce a hard stop when an attempt is made to install a refurbished XH Touchscreen on a new install. Additionally, the existing soft stop for swaps will be enhanced to display a warning message recommending installation of a refurbished device whenever possible.

S245 Lunch Defect fixes - Latest

1.Email-to-leaders(Cancel & Hold) 2.Add Accessibility badge to the Account Information section 3.XB7 for 300Mbps 4.CB: WiFi Extenders Activation 5.CB: Boot file Correction 6.OD: Retiring NDW 7.BEAD ONU - Add New Task Recommendation for BEAD Location 8.BEAD ONU - compliant location messaging 9.FSM1.0 - Planned Event 10.FSM1.0-Lunch Event 11.FSM1.0-XA Messaging 12.FSM 1.0: iOS make Get Tech Status instead of Update Tech Status 13.GeoFence

Beta Champs Version – 242.2.0 Enhancements: Scan and Go: Return to Pickwall This enhancement now allows users to return new, unused CPE items to the Scan & Go pick wall. This feature is available through the inventory return workflow by selecting the "Return to Pick Wall" option, scanning the site ID QR code, and following the on‑screen prompts. Xfinity Membership Relaunch In preparation for the January 21st rebranding of Xfinity Rewards to Xfinity Membership, several design elements have been refreshed. This release updates the iconography by replacing the heart symbol with the standard Xfinity logo and applying tier‑level coloring to align with the new Membership branding. Users will also see an updated Customer Journey design, including revised language that reflects the new Membership experience. Removal of Device Article Tab With the integration of Celestial into Tech360, the information previously provided by the Device Article tab is no longer needed and has been removed. Updated Device Requirements For customers on the 300 Mbps speed tier, the Devices To Install section will now display the XB7 as the eligible device (previously XB6). Defects: Camera Flash: Resolved an issue on the Bond Validation screen where the camera flash option could not be turned off while taking a photo.

PMV - AI Summary SSID crash fix XA - Handle notifications Broadcast TSC/TLC Notification Handling BVT - Email Enhancements

QA : Displaying SE Pref but with Error Status - ios need to updated API version call for both ENABLE_DISABLE_SECURITY_EDGE and ACTIVATE_SECURITY_EDGE_PREFERRED QA - Job Carousel - WO List API Triggered Twice When "CHOOSE THIS JOB" Fails Due to Unassigned WO Smart Inventory Filter is not scrollable and Screen is cut off - Prod(Nov Release) Alpha App crash When we are trying to reload the Device details repeatedly Update session token in get tech profile api call response Alpha : Text should be Display in Bold, Alpha: Unexpected Line Gap After Text

Enhancements: CB/Resi: (CSG/Orion) Device Details Contextual Menu -Drawer-style ONU - Update the logic on Workorder building for placeholder jobs One Drop MTB: Drop Bury Status visibility in Tech360 CxB Pre-Install enhancements to perform pre-install validation NSA Removal from RTM Autoflow Defects: When we scan Xpro with QR code, IMEI is getting should be scan SN CB: Customer ID is not showing for Orion jobs

Enhancements: RTM Historical View Tech360 now integrates Watchtower RTM history from the past 30 days for customers with recent RTM tickets, enhancing visibility into node events and maintenance activity. The Plant Information section now includes a Refer to Maintenance History field, which displays the count of maintenance tickets submitted on the account. A tooltip provides additional context about the Refer to Maintenance History. If a ticket has been submitted within the past 30 days, the cumulative number of tickets will be displayed next to the 'Refer to Maintenance History' field. Clicking the number opens the RTM History section, which displays all open and closed RTM tickets submitted on the customer’s account within the past 30 days, listed in chronological order with the most recent first. To provide technicians with a clear and detailed view of recent maintenance activity, each entry in the RTM History, will include: Date submitted Ticket type Status Submitted by Completed by Completion date Related comments Applicable completion codes

Alpha Version – 231.9.0   Enhancements: RTM Historical View Tech360 now integrates Watchtower RTM history from the past 30 days for customers with recent RTM tickets, enhancing visibility into node events and maintenance activity. The Plant Information section now includes a Refer to Maintenance History field, which displays the count of maintenance tickets submitted on the account. A tooltip provides additional context about the Refer to Maintenance History. If a ticket has been submitted within the past 30 days, the cumulative number of tickets will be displayed next to the 'Refer to Maintenance History' field. Clicking the number opens the RTM History section, which displays all open and closed RTM tickets submitted on the customer’s account within the past 30 days, listed in chronological order with the most recent first. To provide technicians with a clear and detailed view of recent maintenance activity, each entry in the RTM History, will include: Date submitted Ticket type Status Submitted by Completed by Completion date Related comments Applicable completion codes RTM Historical View Tech360 now integrates Watchtower RTM history from the past 30 days for customers with recent RTM tickets, enhancing visibility into node events and maintenance activity. In the Plant Information section, Refer to Maintenance History will display the numbers of tickets submitted on the account. A tooltip provides context about Refer to Maintenance tickets submitted on the account within the last 30 days. A number will appear next to the Refer to Maintenance History field if a ticket has been submitted within the last 30 days. The RTM History section displays all open and closed RTM tickets submitted on the customer’s account within the past 30 days, listed in chronological order with the most recent first. To provide technicians with a clear and detailed view of recent maintenance activity, each RTM entry will include the date submitted, ticket type, status, who submitted and completed it, the completion date, any related comments, and applicable completion codes.

Enhancements: CB/ Resi SSID Configuration Refinements To make managing customer networks simpler and more intuitive, we've introduced several improvements to the SSID Configuration screen. Here's what's new: The main header is now titled “SSID Configuration”, the section header now shows which “Band” is currently being modified and the “Refresh SSID Information” button has been renamed to “Refresh”. The “Show Password” checkbox has been replaced with an eye icon that, when clicked, opens a modal to inform the customer that the password is being viewed or modified. Tooltips have been added to the SSID and password fields to offer additional guidance. Additionally, validation messages will now appear when SSID changes do not meet the required guidelines. Given that the gateway is not associated with a WiFi Extender, an “Apply SSID and password to all bands” checkbox will be presented to quickly apply settings to all bands. The 'Cancel' button has been moved next to the 'Save' button. Selecting it will discard any unsaved changes and return the user to the Device Details page Security Edge Refinements Removed instances of Security Edge and Security Edge Extended enablement from configure gateway and wrap-up screens. Removed smart filter from Equipment Filters section for Security Edge Extended. Static IP Refresh Button Within the Static IP container, a button has been added to quickly refresh the Static IP information.

Enhancements: BVT Image Refinements When an invalid image is detected, a new message will appear “The Uploaded image does not meet the requirements, Please ensure a valid image is captured. Are you sure the captured image is valid?” which will prompt the user to either resolve the issue by re-capturing the image or submit the image as is. WiFi Pro – Bandwidth Setup Tech360 now includes the option to set bandwidth limits for guest networks. This allows the technician to customize the bandwidth allocation for the guest network based on the customers specifications on the WiFi Pro tab within the AP. Static IP Refresh Button Within the Static IP container, a button has been added to quickly refresh the Static IP information. Defects Fixed: Content Visibility Issues : The content rendering issues in both the Device Details screen and the Wrap-Up Flow have been resolved. BVT Invalid Picture and duplicate buttons: The defect causing an 'Invalid Picture' error message when recompressing the image and the appearance of duplicate Bond and Power buttons has been resolved.

Enhancements: Transfer Across SPAs Set Top Box and Touchscreen Transfers should are now supported for Transfer type work orders, to include the dismissal of the banner. New PHT API New PHT endpoint has been introduced. Recommendations Banner Redesign Expanded character limit within the recommendation. New URL for Celestial Knowledgebase We have introduced a new URL for Celestial Knowledgbase. . Defects Fixed: Kronos Error Messaging: Users should no longer see a generic error message presented. “You Have Arrived” Notification: Users should no longer receive the You Have Arrived Notification after going on job. Device Details Health & Voice Summary Section: Users should now be able to fully scroll and view the PHT details data for gateways as well as the Voice Summary section. PIE Survey Fail Error: Users should now see the full error message displayed in cases where the PIE survey was not successfully submitted.

Enhancements: Update Drop Type to EPON for COAX to EPON Migration The configuration to support RFOG to 2Box EPON Migration has been enabled for 2B Job Types . BVT Updates for FDX: You should no longer see a Bonding Validation Tool Fail for MoCA filters while working on FDX nodes. BVT Updates for XH Only Customers: You should no longer see the Bonding Validation Tool for XH Only customers. BVT Updates: Handle Image Recapture for House Box You will now see an error if an incorrect image is uploaded for Bond Block so a new image can be uploaded before the Power Bond button is enabled. Scan & Go: Display Oldest Device First You should now see the oldest devices first within your inventory buffer. Defects Fixed: Kronos Time Capture: Auto Clock in should now work as expected when statusing from a carousel card.

Champs Version - 220.10.0 Latest Enhancements and Bug fixes

Champs Version - 218.5.0 Enhancements: Ability to Transfer Across SPAs: We have introduced a new flow for Transfer Type work orders across SPAs for HSD and VOICE customers to test. If your Transfer work order is from a different SPA and the customer has VIDEO services, please utilize Prod to complete those work orders for the time being. View SSID & Password Enhancement: Technicians should now see all SSID bands, 2.4, 5, and 6GHz, and their respective Security Types as requested for leased gateways within the device details page. CB: View SSID & Password: Technicians will now have the ability to view their customers SSID, Password, and Security type for each SSID band on leased commercial gateways within the device details page.

Champs Version - 218.4.0 Enhancements: Ability to Transfer Across SPAs: We have introduced a new flow for Transfer Type work orders across SPAs for HSD and VOICE customers to test. If your Transfer work order is from a different SPA and the customer has VIDEO services, please utilize Prod to complete those work orders for the time being. View SSID & Password Enhancement: Technicians should now see all SSID bands, 2.4, 5, and 6GHz, and their respective Security Types as requested for leased gateways within the device details page. CB: View SSID & Password: Technicians will now have the ability to view their customers SSID, Password, and Security type for each SSID band on leased commercial gateways within the device details page.

ModifyWorkOrder: Order flow is working perfectly and the Product would like to separate it out and release it to all markets. XIT - Dismiss Recommendation: Given xit_swap_eligible recommendation is present and Technician performs the gateway swap then invoke dismiss recommendation. Email - Edit SSID/Password: Trigger an email whenever techs edit the ssid or password of gateway. Address Search: The new graph api implementation will allow techs to search address with less than 15 characters as well. It will also give type ahead which matches the characters typed. Transfer: Providing the technician's the ability to successfully transfer a customer's equipment to a new FFC upon a move/transfer, we will be able to reduce unnecessary calls into TSC/TcOE, enhance the technician's experience Defects: Incorrect notification order is being displayed. Error Messaging update : Address search should support a minimum of 15 characters. ServiceID empty string while adding devices for Orion orders. XF3 to 2Box Swaps (TCs & SROs) - ONU Placeholder Issue.

Features: View/Edit SSID: Techs will have ability to Edit and view SSID and password in device details. User profile refactor: Make profile building call to the new API during create session. CB: (CSG)PETS: Remove Task recommendations for Return Leased Device. Language Translator: Techs will have ability to translate the voice to text. ONU in biller: Ability to install XER10/XB7, device write back to biller, PHT etc Defects: GNB after image upload failed, reuse the old captured image. XLE device types getting removed from activated device list for disabled feature. PremisePersistent flag issue when swapping device with a Placeholder.

Enhancements: CB: (CSG) Swap via PETS API You should now see proactive messaging when device is EOL or eligible for Swaps to include the Wrap Up Screen. CB: Refresh on WiFi Networks Screen You should now see a Refresh button on the WiFi Networks Screen Send Hold/Cancel Tech Notes to Unified Notes Hold/Cancel notes can now be visible in Unified Notes when submitted Display Pending Job Recommendation under Task Recommendations You will now see a Recommendation with a direct link to Package Details if your customer has any pending work orders. Defects Fixed: Equipment Finder: Contact and text no longer greyed out You should now see actionable Call or Text icons for all techs in Equipment Finder Pod Location Screen Pod Floor and Room Location options should now display as expected

Features and Enhancements:  • CB: (ORION) Display Customer ID: You should now see your Orion Customer ID in the Account information section of the Job Details page. • ONU in Biller: You should not see duplicate “Add ONU” placeholders on New Installs or Change of Service work orders. • Add additional OFDM sections for FDX: You should now see OFDM1 and OFDM2 to include MER data for FDX devices. • Display SSID and Security Mode: You will now see the customer’s WiFi SSID and Security Mode in the gateway device details page. • Initiate Speed Test only when modem is Fully Manageable: Speed Test should only be ran or “Refreshed” once mode is Fully Manageable. • NOW Internet – Only allow specific XB3 models to be installes/swapped: You will only be presented the correct NOW XB3 gateway via our Smart Filter Inventory when adding or swapping the gateway for NOW customers. • Display Pending Job Number in Package Details: You should now see any Pending jobs on your current customers account withing the Package Details section.   Defects Fixed: • Incorrect address shown on Other Account: The correct address will now be shown to match the associated account number in our Other Accounts feature. • Auto Notes not captured for New Install Jobs: You should now see accurate Auto Notes information in the Notes section of Wrap Up on New Installs. • Tasking View Controller not opening properly: You should now see a reduction in loading time when opening Tasking. • Unable to Swap XH Accessories: You should no longer receive USS Error:12010-WFX when attempting to swap XH or XLE accessories. • Initiate WiFi Blaster using gateway MAC address: You should now be able to run Speed test on the XB8 Gateway on FDX type accounts.