Downloading information, the check in process and receiving a digital key was one of the easiest ways I had ever checked into a hotel. Would recommend Rio Hotel and the check in process to all.

Checking in with the kiosk is nice, and the digital key is helpful. But the checkout function is clunky and doesn’t show you your total when you have to pay. Feels a little scammy…. Also, the #1 drawback of “Rita Rio” is that when you actually need help, it’s almost impossible to speak to a real human.

I would love this app if I could read what’s being said. Half of Rita is always cut off. The chat is awesome but wouldn’t recommend it for that.

I tried to check in ahead of time and I was getting an error message, which would not allow me to check in. I called Rio front desk and they informed me that there’s nothing they can do that they don’t work with the company and I would have to sit in line and wait to check in like everyone else. Seems pointless.