August Home 4+

I purchased the August Pro expecting that this lock would open as I approach the door. It rarely opens the lock as expected. Maybe two times since Jan 2018. Upon calling tech support, and after I gave him the problem and use scenario, his questions centered on other Bluetooth devices that are on or around me when I expect the door to unlock. Let’s see, Apple iPhone X, Apple watch, and Apple AirPods. Then he immediately focused in on the AirPods. The technician said to me that the August Pro does NOT work well with Apple AirPods and it is a known “issue”. I asked “known to whom??”, known to August apparently but no one else knows that would be involved in the presale process it seems. If the BestBuy rep told me about this problem, I simply would not have purchased it. I lay responsibility for this “known” problem squarely on August and the lack of communication to its resellers about this problem so that consumers can be warned BEFORE a purchase is made. Very irresponsible!! So after all the time, effort and energy with this electronic yet manual lock, I will remove and return it. The funny thing is that Bluetooth wireless communication has an industry standard well established so that manufacture’s can develop products that will smoothly integrate and work with (reject) other Bluetooth devices within 30ft. How did August design such an inept system using Bluetooth??

a recent app update introduced an automatic selection of wifi vs bluetooth when connecting to a lock; that significantly slows down unlocking, to the point where i have had to pull the wifi bridges on any locks i want to access fast; the way i use august — as i walk toward one of my ten doors equipped with august locks, i issue an unlock command from the iphone control center; this used to work amazingly well with bluetooth as it would connect and unlock by the time i have managed to walk up to the door; with the recent autoselection it tries wifi first, which is slow, then as i am very near the door it connects to it with bluetooth, and entirely and completely forgets to issue the unlock command which i had tapped from control center, so now i have to tap again; feels so clunky and slow, and so much worse than how it worked before this “feature” was introduced

in general with August in my 3 years of ownership of v1 and v3 locks, and continues daily use of the app, I see such awful design decisions and so much time before they decide to backtrack... for crying out loud, you just had it working perfectly for a few months, how about quick making these half baked changes while you are ahead, or at least let us opt out or may be provide feedback to you prerelease because clearly you don’t get how some of us use your products

The app is awesome sometimes we forgot the keg to our home and we would have to wait outside but now with this app it’s like never a problem and I just bring the key just in case sometimes. Another reason why I got it was because my key was connected to my backpack and when I went to go and twist it up to take the key out but it was just hard but I still did it. It is definitely worth it and it works amazingly and I definitely recommend it to you guys that are locked out or need something easier. This app is the best and you should really get it. Sorry if this review is to long but it is worth it. You won’t regret your purchase one bit and wherever you are you can unlock your door. You can even give people a time limit to unlock your home for if your babysitting or something and when there time is up there app shuts off. It awesome 👏 😎 . Thanks for reading this goodbye now and hope you made the right choice weather you bought it or not and I’m am not making you but it. 👋 bye.