Chirp Access 4+

Like most technology, it’s great when it works correctly! Unfortunately, this app and/or the system it works with isn’t consistent. I click on things in the app to open doors and it doesn’t work so I have to click it multiple times. To unlock your own front door, it works about 50% of the time. Other times I can be standing literally right in front of my door and it says searching for lock or lock not found. So I have to force quit the app, wait 10-20 seconds, then launch the app again to get it to work, and that doesn’t always fix it either. Great concept on paper and when it works it’s great, unfortunately it only works the way it’s supposed to maybe half the time.

The concept is cool, but our community doesn’t give us a fob alternative and I’m stuck with this horrid experience. The fact that you have to click to call the elevator and then again once inside the elevator is a joke! Way over complicated and if I am in the parking deck with very little signal it won’t work. Mgmt says to connect to their wifi but that’s also spotty - so I have to open the app and click what I want in just the right spot or it doesn’t work and I have to try 1,2 or even 3 additional times. Front and back elevator doors also add to the confusion. Mgmt says they have requested to change some of the titles. For example we have Elevator 1 (Lobby) and Elevator 1. These work differently as one option is for inside the elevator and the other is for a different access point to that elevator. Get the insanity yet? If you are planning to add this to your community then I suggest waiting. It’s not ready. Funny enough they changed titles literally 1 hour after I asked about it. See what I mean, not ready for full market adaptation. Mgmt should not be constantly trying to sell this crap to me just so I can access my building.

This app is poorly designed, barely functional in the best of conditions, and prone to failure locking you out of the apartment. In all my time using it the “spaceship door” feature has worked maybe once. Otherwise it functions like an key card that can run out of battery and doesn’t work when you don’t have ideal service (foolish building management of course requires its use even in lower floors and parking garages with poor service).

The people who designed this app should be embarrassed to have put out such a poor quality product. The executives who make contracts with companies for its use should be ashamed to be pushing this basically scam product. Everyone who helped worked on this app should regret that they wasted part of their limited lives on such a project. Any potential renters should take it as a major red flag if any apartment building uses this app and not rent there if they have any remotely habitable alternative. If I were in a state legislature or city council I would introduce legislation making it unlawful for any residential building to have access controlled exclusively through a smartphone app.