AudioKey 3

Name: AudioKey 3
Rating: 3 (8 reviews)
Author: MED-EL

MED-EL AudioKey 3.0

Free · Designed for iPad

8 Ratings
Ages

13+
Years
Category

Medical
Developer

MED-EL
Language

EN
+ 37 More
Size

256.7
MB

The AudioKey 3 mobile app from MED-EL can be used as a remote control for supported MED-EL audio processors which are SONNET (EAS), SONNET 2 (EAS), SONNET 3 (EAS), and RONDO 3. Additionally, AudioKey 3 lets you customize personal settings, such as the names of programs on the audio processors. AudioKey 3 can be used by caregivers to support other users, such as young children. You can use the Find My Processor functionality to help locate lost or misplaced audio processors. AudioKey 3 also lets you check the usage statistics of the connected audio processors and quickly access helpful support material from MED-EL. If you own a MED-EL streaming device, you can configure it with AudioKey 3.

Ratings & Reviews

3.0

out of 5

8 Ratings

Slow loading
03/21/2025

SmbF0x
I got to chanced to use this app for my sonnet 2 eas. It is very slow to load up anything. Need another update for this app.

Developer Response
Dear SmbF0x, thanks for your review. Could you please send an email to us at audiokey@medel.com, explaining in more detail in which screens you think the app is slow at loading? How is your phone connected to the Internet? Thanks.
Slow loading
03/21/2025

SmbF0x

I got to chanced to use this app for my sonnet 2 eas. It is very slow to load up anything. Need another update for this app.
Developer Response 03/24/2025
Dear SmbF0x, thanks for your review. Could you please send an email to us at audiokey@medel.com, explaining in more detail in which screens you think the app is slow at loading? How is your phone connected to the Internet? Thanks.
Med-El hasn’t quite nailed Bluetooth
09/18/2025

Dkjordan
I have been using Med-El products for just over a year and want to provide feedback on the user experience. While the devices themselves are effective in improving my hearing, the Bluetooth connectivity and software support remain ongoing challenges.Despite having strong technical skills, I have found it very difficult to establish and maintain connections. When reliable audio is needed, it is not practical to spend hours—or even weeks—trying to troubleshoot. This creates unnecessary frustration and limits the benefit of the devices.The hardware is functional, but the software ecosystem (both desktop and mobile) needs significant improvement. The interface is not intuitive, the workflow is confusing, and the online support videos do little to assist users. If greater attention and investment were put into usability and connection stability, the overall user experience would align much better with the premium cost of these devices.I value what Med-El has done for my hearing, but I strongly encourage improvements in Bluetooth reliability and software design, as these are now central to the day-to-day usability of the product.

Developer Response
Dear Dkjordan, thank you very much for your review and the detailed feedback. We’d love to better understand the specific challenges you're facing and hear more about your ideas for improving the software design. Could you please email us at audiokey@medel.com with further details? Your input would be greatly appreciated and will help us continue improving the app. Thanks again.
Med-El hasn’t quite nailed Bluetooth
09/18/2025

Dkjordan

I have been using Med-El products for just over a year and want to provide feedback on the user experience. While the devices themselves are effective in improving my hearing, the Bluetooth connectivity and software support remain ongoing challenges.Despite having strong technical skills, I have found it very difficult to establish and maintain connections. When reliable audio is needed, it is not practical to spend hours—or even weeks—trying to troubleshoot. This creates unnecessary frustration and limits the benefit of the devices.The hardware is functional, but the software ecosystem (both desktop and mobile) needs significant improvement. The interface is not intuitive, the workflow is confusing, and the online support videos do little to assist users. If greater attention and investment were put into usability and connection stability, the overall user experience would align much better with the premium cost of these devices.I value what Med-El has done for my hearing, but I strongly encourage improvements in Bluetooth reliability and software design, as these are now central to the day-to-day usability of the product.
Developer Response 09/26/2025
Dear Dkjordan, thank you very much for your review and the detailed feedback. We’d love to better understand the specific challenges you're facing and hear more about your ideas for improving the software design. Could you please email us at audiokey@medel.com with further details? Your input would be greatly appreciated and will help us continue improving the app. Thanks again.
Clean App
03/24/2025

TheCJApp
A much-improved version with many useful features. Simple to use.

Developer Response
Dear user, thank you very much for your review. We are glad to hear that you are happy with our app. In case you have further questions or suggestions, please send an email to us at audiokey@medel.com. Thanks.
Clean App
03/24/2025

TheCJApp

A much-improved version with many useful features. Simple to use.
Developer Response 03/26/2025
Dear user, thank you very much for your review. We are glad to hear that you are happy with our app. In case you have further questions or suggestions, please send an email to us at audiokey@medel.com. Thanks.
Recent update has issues
07/04/2025

DeafCIuser
Ever since updating on iPhone 16 pro, the app is sluggish to connect first time every day. Spins awhile, connects to one, long pause connects to second processor. This was not an issue prior to the update this week.

Developer Response
Dear user, thank you very much for your review. Could you please email us at audiokey@medel.com with a brief problem description and let us know which MED-EL audio processors you are using? We will do our best to help you find a solution to the problem as fast as possible. Thank you very much.
Recent update has issues
07/04/2025

DeafCIuser

Ever since updating on iPhone 16 pro, the app is sluggish to connect first time every day. Spins awhile, connects to one, long pause connects to second processor. This was not an issue prior to the update this week.
Developer Response 07/07/2025
Dear user, thank you very much for your review. Could you please email us at audiokey@medel.com with a brief problem description and let us know which MED-EL audio processors you are using? We will do our best to help you find a solution to the problem as fast as possible. Thank you very much.

• Minor improvements and bug fixes

Version 3.0.4

07/31/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics