Description

With the Cochlear™ Nucleus® Smart App you can control your Nucleus 7 Sound Processor directly from your compatible mobile device for a personalised hearing experience.
With the Nucleus Smart App, you can:
- Change programs on your Nucleus 7 Sound Processor and activate wireless streaming. Adjust the volume, treble/bass and sensitivity settings (if enabled by your healthcare professional) on your Nucleus 7 Sound Processor
- Adjust the volume of your Cochlear True Wireless™ devices
- Locate your lost Nucleus 7 Sound Processor
- View Nucleus 7 Sound Processor status and battery level
- Track time in spent in speech and number of coil offs

Note: To access the complete functionality of the Nucleus Smart App you will need a Cochlear Account, or you can try the app in Demo Mode.
To use the Nucleus Smart App, you first need to pair your Nucleus 7 Sound Processor with a compatible mobile device. See in-app instructions or visit our support page www.nucleussmartapp.com/pair.
Compatibility: The Nucleus Smart App is compatible with the Cochlear Nucleus 7 Sound Processor. It is verified on iPhone and iPod touch running iOS 10 or later. For more detailed device compatibility see the Nucleus Smart App support page.

Note: Continued use of GPS running in the background can dramatically decrease battery life. The Nucleus Smart App only uses your GPS when it detects your Nucleus 7 Sound Processor has been lost or turned off, and does not constantly track your location.
iPhone and iPod are trademarks of Apple Inc., registered in the U.S. and other countries.

What’s New

Version 3.0.210200

We update the app regularly so we can make it better for you. Get the latest version for all of the available features and improvements.

Changes in this release:
* Improved patient services (if available in your country)
* Fixes and improvements for stability and connectivity

If you like using the app, please give us a quick rating and review. We love to hear your feedback.
Thanks for using Nucleus Smart.

Ratings and Reviews

3.3 out of 5
244 Ratings

244 Ratings

Varberry ,

U must be online for this app to work

There’s no offline option. I initially thought that I’d be free to use the app without internet only for activating the app and setting up new account. I can use forward focus or receive notifications when my n7 battery was near empty. There is no such thing as offline with this app. If Cochlear website login is down/out of service then so is your listening experience. For the reason I have an iPhone is the n7. Should the app work offline for user controls? Yes. While the app is offline.. you’re basically limited to just 1 program unable to do anything else. App should only be online if it means saving settings to cloud automatically so I’m not super impressed with that. I go home and bring along the actual hardware remote control which I don’t normally carry but the downtime is really making me frustrated with no estimates to any resolution in sight (cochlear nucleus smart app has been down all week so far). You’ll just have to wait for it whenever they’re ready to make working again. Then when you lose the actual remote you’ll have bigger problem I guess. I want to give it a 5 stars when everything is working. But dock 1 star for lack of offline features I find with the app. But in this event in particular will cost 2 stars due to overall seriousness I didn’t expect when living with cochlear implant.

Developer Response ,

Thanks Varberry for sharing your experience and detailed review. We appreciate you getting in touch with us and sharing your experience. Your review will be passed on to any relevant teams that would be keen to hear about your experience. Should you have any further feedback, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. – Cochlear Customer Service

Steve W. Jackson ,

Getting worse with updates instead of better!

Don’t mistake my rating and complaints: having N7s and this app is still a GREAT improvement for me. But rather than correcting annoying issues with updates, more are appearing!

For quite some time I’ve been getting dropouts when streaming music while my iPhone is in my pocket. Seriously? And it would be great if an incoming phone call wouldn’t activate streaming when my phone is using CarPlay! I’m forced to wait a short time for streaming to disengage before I speak to my caller.

Now, over the past several days, nearly every time I open the app I have to wait while it’s “connecting” to my N7s. I don’t EVER close the app except when it (all too frequently) can’t find one of my processors. So this is impeding my daily use.

I still don’t understand why my TV streamer nearly always fails to reconnect to one or the other of my N7 processors after I go out of range (like a bathroom or snack break) and then return. This NEVER happened when I used N6 processors and the remote. It’s the same TV streaming device.

Honestly, the switch to N7 processors and this app has been a great experience overall, and I so badly want to be able to give it a 5-star rating. But it’s not getting there. And referring me to a support team is unhelpful.

Developer Response ,

Thanks Steve W. Jackson for sharing your experience and detailed review. We appreciate you getting in touch with us and sharing your experience. Your review will be passed on to any relevant teams that would be keen to hear about your experience. Should you have any further feedback, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. – Cochlear Customer Service

DeafinTx ,

Simply unreliable

Although I have only had my n7’s for a few weeks, the main reason to upgrade was the iphone app. Well, I wish I never upgraded at this time. This app is so totally unreliable. Settings seem to change all by themself! Why need to use the accessibility settings as well as an app? Why not just connect via the bluetooth settings? My N6 units, with the phone clip, worked great via bluetooth but the N7 goes about things in a confusing way. There is nothing more frustrating than to be streaming thru the tv streamer or on the phone talking and suddenly one processor changes to another program setting.
Plus, the volume and sensitivity settings return to default settings as soon as you change your program and have to be reset again every time you reconnect. Is there a remote available that can be used with the N7? I am getting aggravated!
To the “Developer”, instead of replying to EVERY review here with the exact same generic response, how about you actually work to fix the problems!
Cochlear lured me into the upgrade and I am certainly not getting my money’s worth due to lousy app.
Thanks for listening

Developer Response ,

Thank you for sharing your feedback and we’re sorry your experience has been unreliable. The Apple Accessibility menu allows you to control your device volume and presets without needing to open the Nucleus Smart App. However there are other options for controlling your Nucleus 7 Sound Processor and we encourage you to contact your local Cochlear Customer Service team to discuss what options are available for you. We will still pass your feedback on to any relevant teams that would be keen to hear about your experience. To contact your local Cochlear Customer Service team please visit www.cochlear.com/customer-service – Cochlear Customer Service

App Privacy

The developer, Cochlear Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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