Nucleus Smart

Name: Nucleus Smart
Rating: 3 (733 reviews)
Author: Cochlear Ltd

Hear your best in every moment

Free

733 Ratings
Age Rating

4+
Years
Category

Medical
Developer

Cochlear Ltd
Language

EN
+ 43 More
Size

236.9
MB

As you move through your day you may be exposed to challenging noise environments. In these everyday moments, actively managing your device settings can help you to hear better. Whether you need to adjust your volume, change program or switch to direct streaming of sound, the Nucleus® Smart App can help you do it quickly, easily and discreetly. We understand you need your sound processor to be working well at all times, so you can hear your best and go about your daily activities. That’s why the Nucleus Smart App offers convenient ways to check the status of your battery, microphones and sound processor, keep track of your hearing and even find a lost processor. With the Nucleus Smart App, you can: - Change programs on your sound processor and activate wireless streaming - Adjust the volume, treble/bass and sensitivity settings (if enabled by your healthcare professional) on your sound processor - Adjust the volume of your Cochlear® True Wireless™ devices - Locate your lost sound processor - View your sound processor status and battery level - Track time spent in speech and the number of coil offs Note: To access the complete functionality of the Nucleus Smart App you will need a Cochlear Account, or you can try the app in Demo Mode. To use the Nucleus Smart App, you first need to pair your Nucleus Sound Processor with a compatible mobile device. See in-app instructions or visit our support page www.nucleussmartapp.com. Compatibility: For information regarding the sound processors, operating systems and devices that are compatible with the Smart Apps and support apps, visit www.cochlear.com/compatibility. Note: Continued use of GPS running in the background can dramatically decrease battery life. The Nucleus Smart App only uses your GPS when it detects your Nucleus Sound Processor has been lost or turned off, and does not constantly track your location. Apple and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

Ratings & Reviews

3.0

out of 5

733 Ratings

U must be online for this app to work
10/09/2020
Varberry
There’s no offline option. I initially thought that I’d be free to use the app without internet only for activating the app and setting up new account. I can use forward focus or receive notifications when my n7 battery was near empty. There is no such thing as offline with this app. If Cochlear website login is down/out of service then so is your listening experience. For the reason I have an iPhone is the n7. Should the app work offline for user controls? Yes. While the app is offline.. you’re basically limited to just 1 program unable to do anything else. App should only be online if it means saving settings to cloud automatically so I’m not super impressed with that. I go home and bring along the actual hardware remote control which I don’t normally carry but the downtime is really making me frustrated with no estimates to any resolution in sight (cochlear nucleus smart app has been down all week so far). You’ll just have to wait for it whenever they’re ready to make working again. Then when you lose the actual remote you’ll have bigger problem I guess. I want to give it a 5 stars when everything is working. But dock 1 star for lack of offline features I find with the app. But in this event in particular will cost 2 stars due to overall seriousness I didn’t expect when living with cochlear implant.

Developer Response
Thanks Varberry for sharing your experience and detailed review. We appreciate you getting in touch with us and sharing your experience. Your review will be passed on to any relevant teams that would be keen to hear about your experience. Should you have any further feedback, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. – Cochlear Customer Service
U must be online for this app to work
10/09/2020
Varberry

There’s no offline option. I initially thought that I’d be free to use the app without internet only for activating the app and setting up new account. I can use forward focus or receive notifications when my n7 battery was near empty. There is no such thing as offline with this app. If Cochlear website login is down/out of service then so is your listening experience. For the reason I have an iPhone is the n7. Should the app work offline for user controls? Yes. While the app is offline.. you’re basically limited to just 1 program unable to do anything else. App should only be online if it means saving settings to cloud automatically so I’m not super impressed with that. I go home and bring along the actual hardware remote control which I don’t normally carry but the downtime is really making me frustrated with no estimates to any resolution in sight (cochlear nucleus smart app has been down all week so far). You’ll just have to wait for it whenever they’re ready to make working again. Then when you lose the actual remote you’ll have bigger problem I guess. I want to give it a 5 stars when everything is working. But dock 1 star for lack of offline features I find with the app. But in this event in particular will cost 2 stars due to overall seriousness I didn’t expect when living with cochlear implant.
Developer Response 10/09/2020
Thanks Varberry for sharing your experience and detailed review. We appreciate you getting in touch with us and sharing your experience. Your review will be passed on to any relevant teams that would be keen to hear about your experience. Should you have any further feedback, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. – Cochlear Customer Service
Better than the Remote Assistant but could use Improvements
11/20/2020
Ceebunny
I’ve had the N7 since June 2020 or so, so about five months of using the app. To be honest, since I started working from home in the pandemic, I don’t have my CI turned on all that much unless needed or when video chatting with friends, or listening to music, etc. The quiet is nice! Anyways, because of that I mainly use the app for when I’m listening to video calls or music to turn off background noise - my favorite feature. I do like that I can easily change the volume and sensitivity with the app and how easy it is to use the phone clip and mini mic with the app. My biggest complaints with the app are: 1) I wish I could turn on the “Forward Focus” feature myself without having to go to the audiologist (during a pandemic, I’m trying to limit how much I go out) and 2) if you have the N7 paired to multiple devices (for example, I have mine paired to my iPhone and iPad), then it can be really annoying when first turning on the CI for it to automatically pair with the iPad first instead of my iPhone when I want to use the app on my iPhone. You can’t use the app on both devices at the same time, so if I’m trying to use the app on my iPhone but it’s saying “can’t find processor” then I know that it must be active on my iPad. Then I have to turn off Bluetooth on my iPad in order to activate the app on my iPhone to control my CI. It would be nice if the CI would pair with whichever device has the app open instead. Otherwise, the app is fine. Not amazing, but much easier than having to remember to charge the remote assistant and carry that around, plus much easier to change settings discreetly.

Developer Response
Thanks for sharing your experience and detailed review. We appreciate you getting in touch with us and sharing your experience. Your review will be passed on to any relevant teams that would be keen to hear about your experience. Should you have any further feedback, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. – Cochlear Customer Service
Better than the Remote Assistant but could use Improvements
11/20/2020
Ceebunny

I’ve had the N7 since June 2020 or so, so about five months of using the app. To be honest, since I started working from home in the pandemic, I don’t have my CI turned on all that much unless needed or when video chatting with friends, or listening to music, etc. The quiet is nice! Anyways, because of that I mainly use the app for when I’m listening to video calls or music to turn off background noise - my favorite feature. I do like that I can easily change the volume and sensitivity with the app and how easy it is to use the phone clip and mini mic with the app. My biggest complaints with the app are: 1) I wish I could turn on the “Forward Focus” feature myself without having to go to the audiologist (during a pandemic, I’m trying to limit how much I go out) and 2) if you have the N7 paired to multiple devices (for example, I have mine paired to my iPhone and iPad), then it can be really annoying when first turning on the CI for it to automatically pair with the iPad first instead of my iPhone when I want to use the app on my iPhone. You can’t use the app on both devices at the same time, so if I’m trying to use the app on my iPhone but it’s saying “can’t find processor” then I know that it must be active on my iPad. Then I have to turn off Bluetooth on my iPad in order to activate the app on my iPhone to control my CI. It would be nice if the CI would pair with whichever device has the app open instead. Otherwise, the app is fine. Not amazing, but much easier than having to remember to charge the remote assistant and carry that around, plus much easier to change settings discreetly.
Developer Response 11/23/2020
Thanks for sharing your experience and detailed review. We appreciate you getting in touch with us and sharing your experience. Your review will be passed on to any relevant teams that would be keen to hear about your experience. Should you have any further feedback, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. – Cochlear Customer Service
Can’t Save Favorite Savings
05/26/2021
Walk for Sight
Overall, I like the app. It is handy to use. I like that you can change programs and make adjustments to volume and other settings discretely. I also like the ability to actually see what settings you have. Doing it on the processor, you cannot know what settings you have. I never had issues with pairing as other apps have had. The only time I have issues with pairing is when I first pair the iPhone and the processor. Once I do that, I have no issues. I believe the problems I have with the initial pairing Is probably user error. The 3 star would be higher if the app has the ability to save favorite settings and favorite settings for certain locations. Particularly is saving settings for the TV streamer and the Mini Mic. I have seen the ability to save settings on other hearing aid apps. I would give the app a higher rating if saving can be done.

Developer Response
Thanks for sharing your experience and detailed review. We appreciate you getting in touch with us and sharing your experience. Your review will be passed on to any relevant teams that would be keen to hear about your experience. Should you have any further feedback, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. – Cochlear Customer Service
Can’t Save Favorite Savings
05/26/2021
Walk for Sight

Overall, I like the app. It is handy to use. I like that you can change programs and make adjustments to volume and other settings discretely. I also like the ability to actually see what settings you have. Doing it on the processor, you cannot know what settings you have. I never had issues with pairing as other apps have had. The only time I have issues with pairing is when I first pair the iPhone and the processor. Once I do that, I have no issues. I believe the problems I have with the initial pairing Is probably user error. The 3 star would be higher if the app has the ability to save favorite settings and favorite settings for certain locations. Particularly is saving settings for the TV streamer and the Mini Mic. I have seen the ability to save settings on other hearing aid apps. I would give the app a higher rating if saving can be done.
Developer Response 05/28/2021
Thanks for sharing your experience and detailed review. We appreciate you getting in touch with us and sharing your experience. Your review will be passed on to any relevant teams that would be keen to hear about your experience. Should you have any further feedback, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. – Cochlear Customer Service
Terrible
03/10/2025
jubirdie
Cochlear has plenty of money to develop a better app (we all would know from how expensive every device and accessory is.) This is awful treatment of your medically necessary customers. If my family or I want to access sound we have to pay you and use this app. ALSO, this is absurd every review you reply “please visit www… for help” WE SHOULD NOT HAVE TO DO EXTRA STEPS! How about you fix your own problems before asking MORE from us! This app gives a Bluetooth connection pop-up that will not close until I hard reset, but the worst problem is the location. I NEED good location services on my children’s devices, we have a total of 5 cochlear’s being used by 3 children, that is a lot to keep track of. Of course we had one go missing while playing outside, the app does nothing for location except give an address pretty much. Occasionally I can get the precise location to work, but it’s not consistent. We have been outside with a metal detector, rakes, multiple searchers over many days of looking. Cannot find it and the app is 0 help. It would be nice as well if I could connect all 3 of my children’s devices to my phone simultaneously, that may be an iPhone limitation though. In general the app is also extremely clunky and confusing and buggy. I’m 26, I don’t have problems with technology, it is not a user error unless your app is so poorly designed I’m unable to properly use it. We’ve gotten your devices implanted in our head out of necessity and are basically now stuck with it. It seems ethical to design an app that actually helps those customers, who have no other options, but to use what crumbs you throw at us.

Developer Response
We deeply apologize for the frustration and inconvenience you’ve experienced with the Cochlear app. We understand how crucial this is for you and your family. Cochlear appreciates and values all feedback from our recipients and their families. Our commitment is to continue to improve and innovate our technology and improve the hearing journey of our recipients.Since we don’t have enough details to resolve the issue directly here, please reach out to our customer service team here www.cochlear.com/customer-service. They can offer more personalized support and help address your concerns effectively.
Terrible
03/10/2025
jubirdie

Cochlear has plenty of money to develop a better app (we all would know from how expensive every device and accessory is.) This is awful treatment of your medically necessary customers. If my family or I want to access sound we have to pay you and use this app. ALSO, this is absurd every review you reply “please visit www… for help” WE SHOULD NOT HAVE TO DO EXTRA STEPS! How about you fix your own problems before asking MORE from us! This app gives a Bluetooth connection pop-up that will not close until I hard reset, but the worst problem is the location. I NEED good location services on my children’s devices, we have a total of 5 cochlear’s being used by 3 children, that is a lot to keep track of. Of course we had one go missing while playing outside, the app does nothing for location except give an address pretty much. Occasionally I can get the precise location to work, but it’s not consistent. We have been outside with a metal detector, rakes, multiple searchers over many days of looking. Cannot find it and the app is 0 help. It would be nice as well if I could connect all 3 of my children’s devices to my phone simultaneously, that may be an iPhone limitation though. In general the app is also extremely clunky and confusing and buggy. I’m 26, I don’t have problems with technology, it is not a user error unless your app is so poorly designed I’m unable to properly use it. We’ve gotten your devices implanted in our head out of necessity and are basically now stuck with it. It seems ethical to design an app that actually helps those customers, who have no other options, but to use what crumbs you throw at us.
Developer Response 03/13/2025
We deeply apologize for the frustration and inconvenience you’ve experienced with the Cochlear app. We understand how crucial this is for you and your family. Cochlear appreciates and values all feedback from our recipients and their families. Our commitment is to continue to improve and innovate our technology and improve the hearing journey of our recipients.Since we don’t have enough details to resolve the issue directly here, please reach out to our customer service team here www.cochlear.com/customer-service. They can offer more personalized support and help address your concerns effectively.

The Nucleus® Smart App has a fresh look. - The app has a lighter design that’s lovely to look at and easy to use. All the features users know and love are still there – just with a fresh look. - 77% of app users asked for a Message Centre. We listened, and now important notifications and messages are in one convenient spot. - 85% of users also told us they wanted more control of their preferences. The updated app makes it easier to manage hearing devices, notification preferences and account details.

Version 7.0.260200 Aug 20

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Cochlear Limited
Size: 236.9 MB
Category: Medical
Compatibility: Requires iOS 18.0 or later.

iPhone
Requires iOS 18.0 or later.

Apple Watch
Requires watchOS 8.0 or later.
Languages: English and 43 more

English, Albanian, Arabic, Azerbaijani, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian Bokmål, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Uzbek, Vietnamese
Age Rating: 4+

4+

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