ReSound Smart 4+

I followed instructions posted in above reviews since I was also having to repair hearing device daily.
Now that it’s repaired I don’t have access to other program settings such as all around and restaurant.
I can see the program card but when tapping it takes me nowhere.
Need troubleshooting

Hey sstiles75, thank you for this feedback. Could you please email us at resoundappsupport@gnresound.com so we can assist?

Before getting the audio settings tweaked this morning, I updated the Smart app. It said the hearing aids were connected but not sure they were. (The audiologist checked as well.) This evening I read the info from the developer and tips in the reviews. Forget hearing devices, delete app, install app, etc. with restarting phone. The reason I bothered is that if my Bluetooth is turned on, I can’t hear any audio on my phone - streaming or otherwise! And when I took a call with it streaming to my ear, people couldn’t always hear me. So I have been leaving the Bluetooth turned off most of the time. But I like being able to stream a podcast to my right hearing aid.

Sadly, after updating the Smart app I can’t even do that any more. I am using iOS version 14.8 on an iPhone 12. Wishing that I could go back to the old version of this app. Not quite ready to invest in smarter (more up to date) hearing aids, but when I do I will carefully compare brands…. And I will check the reviews for apps before updating them!

Hey Sapphire, thank you for this feedback. Please update to iOS 15.6, which should resolve all your issues. If this is not the case, please perform a quick clean of your iOS device. Take ALL steps in this specific order, even if you’ve done some or all of them before:
1) delete app, 2) unpair hearing aids under Settings > Accessibility > Hearing Devices > ‘forget this device’, 3) turn phone off/on, 4) install ‘new’ app, 5) re-pair hearing aids under Settings > Accessibility > Hearing Devices, 6) Open app and follow instructions to complete connection.
Please email us at resoundappsupport@gnresound.com if you have any further concerns.

Update 2. Had to change to 5 stars on the Developers communication and action. Reviewed many apps and NEVER had such positive experiences. Even though I had solved my issues they provided advice in the event I had problems with future updates. Can’t say enough about their concerns about my experience.
Updated review. After “Forgetting this device“ in setting and a hard reboot of my iPhone I paired them again and the app finally recognized my hearing aids. The features seem to work just like the previous version. I’ve been using this app for 7 years and NEVER had a problem. Now either can’t find or finds one. I finally got both recognized and it wanted me to go to settings to pair them. They ALREADY paired but the app would continue to tell me go to settings. Won’t connect like I said useless. Please fix!!!!

Hey Tckgator, thank you for the update and your kind words. We are very happy we were able to help you. Happy listening!