ReSound Smart 4+

7/8/23 While we lost a lot of functionality and ease of use going from the Resound app to the “Smart” app, since this is where we are, I have a request. We have two hearing aids. Sometimes we need two different profiles running in the different sides. For example, you’re driving in a car with the windows down. You have wind noise in your left ear, which you need to filter out, but on your right is your spouse, and you need the right side profile set for speech. We can’t do that today. So, our choice is between blocking wind noise and hearing our spouse. My request is to be able to select separate profiles, other than just volume, for each ear. I see no reason that can’t be done. Clearly you can communicate with each of them individually. I’d appreciate a response from the developers.

Hey, thank you for your feedback, it’s really appreciated. Unfortunately, this is not currently possible, we will pass this on to the R&D team as a proposal for future development.

Before getting the audio settings tweaked this morning, I updated the Smart app. It said the hearing aids were connected but not sure they were. (The audiologist checked as well.) This evening I read the info from the developer and tips in the reviews. Forget hearing devices, delete app, install app, etc. with restarting phone. The reason I bothered is that if my Bluetooth is turned on, I can’t hear any audio on my phone - streaming or otherwise! And when I took a call with it streaming to my ear, people couldn’t always hear me. So I have been leaving the Bluetooth turned off most of the time. But I like being able to stream a podcast to my right hearing aid.

Sadly, after updating the Smart app I can’t even do that any more. I am using iOS version 14.8 on an iPhone 12. Wishing that I could go back to the old version of this app. Not quite ready to invest in smarter (more up to date) hearing aids, but when I do I will carefully compare brands…. And I will check the reviews for apps before updating them!

Hey Sapphire, thank you for this feedback. Please update to iOS 15.6, which should resolve all your issues. If this is not the case, please perform a quick clean of your iOS device. Take ALL steps in this specific order, even if you’ve done some or all of them before:
1) delete app, 2) unpair hearing aids under Settings > Accessibility > Hearing Devices > ‘forget this device’, 3) turn phone off/on, 4) install ‘new’ app, 5) re-pair hearing aids under Settings > Accessibility > Hearing Devices, 6) Open app and follow instructions to complete connection.
Please email us at resoundappsupport@gnresound.com if you have any further concerns.

Update 2. Had to change to 5 stars on the Developers communication and action. Reviewed many apps and NEVER had such positive experiences. Even though I had solved my issues they provided advice in the event I had problems with future updates. Can’t say enough about their concerns about my experience.
Updated review. After “Forgetting this device“ in setting and a hard reboot of my iPhone I paired them again and the app finally recognized my hearing aids. The features seem to work just like the previous version. I’ve been using this app for 7 years and NEVER had a problem. Now either can’t find or finds one. I finally got both recognized and it wanted me to go to settings to pair them. They ALREADY paired but the app would continue to tell me go to settings. Won’t connect like I said useless. Please fix!!!!

Hey Tckgator, thank you for the update and your kind words. We are very happy we were able to help you. Happy listening!