myPhonak 17+

I love my new hearing aids and have been getting used to hearing my phone calls and music through them, along with everything around me. All great up until iOS 16.6 and they no longer stream or show as any option to use on my phone. They pair just fine but limited use for the app now and frustrating after getting used to hearing phone calls through them. I tried support and they didn’t even read the issue and just resent instructions on how to pair. Support really should not assume starting at step one especially when issue is explained. Back to removing hearing aids when I listen to music or stream.**Update** I was curious what response I would receive. Turns out the same as the emails, no help at all, pointing me to email again as though I had not tried two times already with the same canned reply. HOWEVER, the replies do contain a phone number which was my last option. I called and the person on the other end mentioned one VERY IMPORTANT step not in ANYTHING supplied so far. I had to place my hearing aids into the charger to re-pair the third streaming portion of the app. Phonak, I suggest adding this to your auto replies.

We apologize for the inconvenience and will forward your feedback to our developers team.
For any help and support, please contact us at: apps@sonova.com
Regards, Sonova Apps Team.

I have had a moderately severe hearing lost in both ears since birth. They failed to note my hearing lost until I was 7 years old. It was through the a very observant second grade teacher that my severe hearing deficit was discovered. Before that discovery, I repeatedly got in trouble because what was in reality was an inability to hear was chalked up as me beings a poor learner, poor attitude, and as one who had at birth had a intelligence deficit due to having also had a partially arrested hydrocephalus as well as hemolytic disease of some the newborn at birth as well. It once it was. discovered that a hearing deficit in both ears, I was fitted with hearing aides. That made all the difference in the world. I went from C’s,D’s, and F’s to A’s and B’s. So, I have been wearing hearing aides for a very long time. I can say that of all the various types of hearing aides that I have worn over the years, I can say without reservation that Phonak is the very best hearing aides that I have ever had. I will have no other. I hear things now that I have never heard before. Hearing conversations is effortless and clear. So, I unequivocally give Phonak 5 stars ! I would give more, but 5 is the top rating. They are absolutely top rated hearing aides.

Thank you so much for sharing your experience with us and taking the time to leave an excellent rating. We really appreciate! Regards, Sonova Apps Team

Please include the following into your app. Full control to adjust anything when streaming thru Bluetooth example phone calls, listening to music or watching any video online; being able to adjust the bass, middle, treble, noise reduction etc. Add Wind reduction control and front focus feature for loud environments to be able to hear the person that's directly in front of you. Show a diagram of the the speech focus so a user can see how wide or narrow you're adjusting to. If streaming thru the tv box, make user have full control bass, middle, treble, noise reduction etc.

My hearing tends to fluctuate alot, cochlear hydrops. Age 39. Some days I have to make adjustments thru the app however when making those adjustment for that day it would be nice let a user decide to click on/off auto sense for that particular setting the user created to adjust to the environments.

I believe these suggestions would greatly enhance a user's experience using the app. Especially with those with fluctuating hearing loss for the ability to have full control.

Thank you very much for your feedback. All input collected will be provided to the app development team to be considered for future updates of the app.