myPhonak 17+

Sonova AG

    • Free

iPhone Screenshots


One app to personalize your hearing experience and track health data

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data.*

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit and Lumity devices
** Available on Audéo Fit only
***Available on Audéo Fit and Lumity devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
Phonak Audéo™ L (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***

***Advanced Remote Control and Remote Support not available

Device compatibility:

iPhone 6s and newer running iOS Version 15.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker:

Please find the Instruction for Use on

IOS is a trademark of Cisco, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

What’s New

Version 6.4.0

Support for Phonak CROS support system

Registration with mobile phone number

General bugfixes and performance improvements

Thank you for using myPhonak!

Ratings and Reviews

1.9 out of 5
1K Ratings

1K Ratings

Rickus22 ,

The app hurts the experience

To be sure the Lumity hearing aids are good HAs and seem to be of good quality. However, the things revolving around the aids are less then stellar. The app is slow to connect to the aids. The app will sometimes switch into streaming mode for no reason. When trying to fine tune the hearing aids the app will often crash or show an error and default to the Home Screen. The aids lack gps to track a lost aid. They lack Apple Watch support. They connect to up to 8 devices but who needs that. It would be better to connect to say 4 devices and be more stable and faster. Imagine being in the checkout line trying to hear through plexiglass and mask and waiting for your aids to connect so you can adjust them. I turned the Paradise back. I would like to keep these but it seems that little progress has been made on the app since I tried the app with the Paradise HAs. Phonak, you can do better.

Developer Response ,

We apologize for the inconvenience caused and have forwarded your feedback to our developers team. When the hearing aids receive an audio signal from the smartphone a streaming program will be activated automatically. Notifications or keyboard tones are sometimes very short and until the hearing aids have switched the tones are already done. Every time such tone is played by the smartphone, the hearing aid will switch. To avoid this behavior we recommend to switch off tones from the smartphone settings, e.g., system tones, touch tones, keyboard tones, screen lock tones, screenshot tone, app sounds as well as notification tones from messages (e.g. SMS, email and push notifications). For further support, please contact us at:
Regards, Sonova Apps Team.

Ironchief53 ,

Good hearing aids very bad tech.

I have been using the top of the line Phonak Life hearing aids for two weeks, today I am sending them back. The hearing aids are nice but the app and implementation is so bad I can not use these hearing aids.
First you do not pair these through the accessibility app on the phone, this causes you to lose functionality. Here are some examples. Through accessibility on the phone I can choose separately what sounds I want to go to the hearing aids. I can have phone calls through my hearing aids and other sounds (like typing sounds) go to the phone. The way Phonak has chosen to do it, ether all sounds go to the hearing aids or no sounds go to the hearing aids. I can not choose to use the phone mike in loud environments. In loud environments people can not hear what I am saying. If I switch to the phone mike I have to also hear through the phone speaker, now I can’t hear. Because other brands use accessibility in loud environments I can turn down the background noise the hearing aids are amplifying and turn up the phone call. This way I only hear the caller, not with these. A lot of times when I open the app it will not connect. If you are on the phone you can not access the app.
This has got to be the worst thought out app I have ever seen.
I have to wonder if Phonak even bothered to bata test or ask the advice of people with hearing loss.

Developer Response ,

We apologize for the inconvenience caused and will forward your feedback to our developers team. Please note, during a phone call your voice is picked up by the microphones of the Phonak hearing aid. If you are in a very noisy environment, the own voice pickup through the hearing aids may be disturbed too much. In such a case relocate to a calm environment. For more information please check the below link.

For further support, please contact us at:
Regards, Sonova Apps Team.

<esc>artist ,

2022 update is a step backwards

The recent update (August 2022) is a mess. I’m too, have had many opportunities to install, uninstall and reinstall the new app. Although both hearing aids will pair with my iPhone, only one will pair consistently with the app and stay connected. The left hearing aid will pair with the app and disconnect within seconds of pairing. The TV connector part of the app fails more often than it pairs. My experience with the previous app was very positive. Strangely, everything worked fine! The new upgrade destroyed all that positivity. Something needs to be done with this failure guaranteed app release.

ADDITION: I have installed, uninstalled and reinstalled this useless app numerous times. It’s too bad that this app fails to function properly with Audéo P-90 hearing aids. The old app never failed.

The app developer has to know that the app isn’t helping almost 400 users. What we need is an app that quickly connects and stays connected with the hearing aids and then operates correctly with the aids. If one needs an app that will disconnect one’s hearing aids and then become useless, this is it.

Developer Response ,

We apologize for any issue you might be having. Could you send details of what you are experiencing to our customer support at:
We will try to evaluate the issue and get back to you. Regards, Sonova Apps Team

App Privacy

The developer, Sonova AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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