iPhone Screenshots

Description

The myPhonak app offers you a remote control functionality which allows you to adjust not only the volume and program but other advanced hearing aid settings such as noise reduction and microphone directionality. You can also have access to the Enhanced Speech Focus* slider, which allows you to change the strength of the new noise canceller.

* Only available in Phonak Audéo™ P90 (Paradise) devices

The app also enables you to communicate with your HCP and have your hearing aids adjusted remotely and in real-time through Remote Support**. Your HCP can also test your hearing directly through your hearing aids ***. Not only this but your HCP can also send you listening tasks to complete and provide feedback to help you get acclimatized to your hearing aids through Hearing Diary**. Your HCP can also make adjustments to the hearing aids based off the received feedback. Tap Control settings can be configured in the app and other information such as access status like state of the battery charge, wearing time and more.

** Speak to your HCP to see if this service is offered in your country
*** This doesn’t replace a diagnostic audiological test

The myPhonak app empowers you to:
- adjust the volume, change program or ambient balance while streaming or tinnitus noiser intensity of your hearing aids
- personalize and customize your hearing programs by making adjustments to the sounds of your hearing aids
- access the Enhanced Speech Focus where adjustments to the new noise canceller can be made
- save your adjustments in the app so you can use them at any time
- access to status information like battery state of charge and wearing time for rechargeable hearing aids
- configure Auto On when out of charger for rechargeable hearing aids
- change Bluetooth Codec configuration for HFP calls
- configure Tap Control settings for Paradise hearing aids
- get your hearing aids adjusted by your hearing care professional in real-time and remotely
- see and talk with your hearing care professional during your remote fitting session
- have your hearing tested remotely via your hearing aids
- experience your new adjustments and give immediate feedback during the remote session
- send feedback and communicate via messages with your hearing care professional about your listening experience
- complete listening tasks with and without your hearing aids to help acclimatize to your hearing aids

Compatible models:
- Phonak Audéo™ P (Paradise)
- Phonak Audéo™ M (Marvel)
- Phonak Bolero™ M (Marvel)
- Phonak Virto™ M (Marvel)
- Phonak Naida™ M-SP (Marvel)
- Phonak Naida™ Link M (Marvel)
- Phonak Brio™ 4
- Phonak Brio™ 3 R-C ****
- Phonak Audéo™ B-Direct ****

**** without advanced remote control features.

Device compatibility:
myPhonak app can be used on phones with Bluetooth® Low Energy capability running iOS Version 12 or newer.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/com/en/support/product-support/compatibility.html

The myPhonak app is compatible with Phonak hearing aids with Bluetooth® connectivity.
IOS is a trademark of Cisco, Inc.
Bluetooth® is a trademark of Bluetooth SIG, Inc. and any use of such mark by Sonova AG is under license.

What’s New

Version 4.0

The myPhonak app has new features for you:
Remote Control has a brand new feature implemented into one of the sliders to allow you to personalize your hearing experience even more
Your HCP can test your hearing remotely using your hearing aids to deliver the sound
Hearing tasks can be sent to you from your HCP to help you get acclimatized to your hearing aids
Tap Control settings can be configured

Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.

Ratings and Reviews

2.5 out of 5
311 Ratings

311 Ratings

FergyR ,

Constant “Internal error” messages when trying to tweak a customized program

1) Like many other reviewers, it is annoying when a call or text or anything switches the program back to Automatic.

2) But the real hassle is once I’ve saved a customized program, if I go back in to try and tweak the settings for that program (or even just to look at its settings) I get “Internal error We are sorry, something unexpected happened. Please restart your hearing aids, reset your Bluetooth connection and try again.” Following those instructions does not help. Searched the web and it said to do all of that but also uninstall and reinstall the app. This of course loses all customized programs and I have to start over. I’ve done this 3-4 times and it seems to resolve it until the next time I close the app and then start the app again later... Then trying to view or tweak any customized program again starts throwing the “Internal error” message all over again.

3) Having the app constantly return to the Automatic program (see #1 above) wouldn’t be so bad if I could customize the Automatic program. But you can’t do that. If you customize Automatic, you always have to save it under a new program - you cannot overwrite the settings for Automatic.

Developer Response ,

We'd like to help clarify a particular behaviour of the app which can cause the program to change automatically: Whenever a Bluetooth Classic connection occurs (for example: music streaming, phone calls, TV connection, or alerts/touch sounds if these have not been deactivated in your phone settings) the app automatically switches to the Bluetooth streaming program. When a Bluetooth Classic connection automatically ends, your hearing aids will revert to only the programs that it has been fitted with. Settings that were created in the app (including the preset programs from the app) are not fitted in your hearing aids, which is why the program automatically reverts back to Automatic instead. Important to note, there is no activation chime sound in your hearing aids to indicate the automatic change of programs. Here are some suggestions for you to either reduce or eliminate the occurrences of the program automatically reverting to Automatic: 1. Choose only the programs that have been fitted to your hearing aids 2. Turn off all touch-sounds and audible alerts or other Bluetooth Classic connections in your phone settings 3. Ask your hearing care professional to fit your custom or preset programs to your hearing aids The advantage of having your own custom settings fitted as custom programs by your hearing care professional is that they will remain stored in your hearing aids, which means that even if you delete the app you will not lose the fitted settings. Our developers are already aware and working on finding solutions for saving your own custom-made settings more permanently in the future. If these clarifications don't help to explain the behaviour that you are seeing, please let us know by pointing out how it differs so that we can look into it further for you. Kind regards, Your Sonova Apps Team

phil614321 ,

Unstable, does not maintain setting

Have used 10 days.
1) When I adjust a setting, software reverts back to defaults when use another phone app. MyPhonak app should hold setting changes and include a “default” button to revert back when user decides.
2) TV Connector + mic should have a separate mute button for TV sound as well as mic sound. May be in TV room but reading etc. and not want to hear TV thru aids.
3) AutoSense setting page changes not retained when move from AutoSense to another program and then back.
4) My audiologist said to make iPhone setting changes to avoid some of above issues. Well written app software should not require user to change preferred phone settings in order to avoid above and other issues.

Developer Response ,

We'd like to help clarify a particular behaviour of the app which can cause the program to change automatically: Whenever a Bluetooth Classic connection occurs (for example: music streaming, phone calls, TV connection, or alerts/touch sounds if these have not been deactivated in your phone settings) the app automatically switches to the Bluetooth streaming program. When a Bluetooth Classic connection automatically ends, your hearing aids will revert to only the programs that it has been fitted with. Settings that were created in the app (including the preset programs from the app) are not fitted in your hearing aids, which is why the program automatically reverts back to Automatic instead. Important to note, there is no activation chime sound in your hearing aids to indicate the automatic change of programs. Here are some suggestions for you to either reduce or eliminate the occurrences of the program automatically reverting to Automatic: 1. Choose only the programs that have been fitted to your hearing aids 2. Turn off all touch-sounds and audible alerts or other Bluetooth Classic connections in your phone settings 3. Ask your hearing care professional to fit your custom or preset programs to your hearing aids The advantage of having your own custom settings fitted as custom programs by your hearing care professional is that they will remain stored in your hearing aids, which means that even if you delete the app you will not lose the fitted settings. Our developers are already aware and working on finding solutions for saving your own custom-made settings more permanently in the future. If these clarifications don't help to explain the behaviour that you are seeing, please let us know by pointing out how it differs so that we can look into it further for you. Kind regards, Your Sonova Apps Team

Blueline Wolf ,

Phonak App

I have the Phanak Marvel Hearing aids which are awesome! First time user and have had them for a month and a half. The Phonak app has major issues. My audiologist has preset personal settings for me. The Phonak app will change them to a default setting where all the settings line up in a row. I can tell because noise like wind, ac vent noise, or traffic are so loud it sounds like a hurricane of white noise.

It does this daily, and the only fix is to delete the app, reinstall the app, and re- pair my hearing aids. It will then have my personal preset setting back in place until it wants to reset them back to a default setting again. Even if I manually adjust them close to my saved personal setting or hit comfort, it will only stay if I leave the app open. As soon as I close it, it goes back to a default setting. Also if I leave the app open and I receive a text, it will go back to the default settings.

After a month and a half I’ve only had my personal settings last more than one day twice without having to delete and reinstall the app. TODAY I HAVE HAD TO DELETE THE APP, REINSTALL THE APP, AND RE-PAIR MY HEARING AIDS 5 TIMES in a 8 hour period ! This was during a Law Enforcement Negotiator training session. Luckily it was not an emergency call out! However, at this rate, it’s just a matter of time.

Information

Seller
Sonova AG
Size
72 MB
Category
Medical
Compatibility

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese

Age Rating
17+
Frequent/Intense Medical/Treatment Information
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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