myPhonak 17+

To be sure the Lumity hearing aids are good HAs and seem to be of good quality. However, the things revolving around the aids are less then stellar. The app is slow to connect to the aids. The app will sometimes switch into streaming mode for no reason. When trying to fine tune the hearing aids the app will often crash or show an error and default to the Home Screen. The aids lack gps to track a lost aid. They lack Apple Watch support. They connect to up to 8 devices but who needs that. It would be better to connect to say 4 devices and be more stable and faster. Imagine being in the checkout line trying to hear through plexiglass and mask and waiting for your aids to connect so you can adjust them. I turned the Paradise back. I would like to keep these but it seems that little progress has been made on the app since I tried the app with the Paradise HAs. Phonak, you can do better.

We apologize for the inconvenience caused and have forwarded your feedback to our developers team. When the hearing aids receive an audio signal from the smartphone a streaming program will be activated automatically. Notifications or keyboard tones are sometimes very short and until the hearing aids have switched the tones are already done. Every time such tone is played by the smartphone, the hearing aid will switch. To avoid this behavior we recommend to switch off tones from the smartphone settings, e.g., system tones, touch tones, keyboard tones, screen lock tones, screenshot tone, app sounds as well as notification tones from messages (e.g. SMS, email and push notifications). For further support, please contact us at: https://product-support.phonak.com/s/contactsupport
Regards, Sonova Apps Team.

I have been using the top of the line Phonak Life hearing aids for two weeks, today I am sending them back. The hearing aids are nice but the app and implementation is so bad I can not use these hearing aids.
First you do not pair these through the accessibility app on the phone, this causes you to lose functionality. Here are some examples. Through accessibility on the phone I can choose separately what sounds I want to go to the hearing aids. I can have phone calls through my hearing aids and other sounds (like typing sounds) go to the phone. The way Phonak has chosen to do it, ether all sounds go to the hearing aids or no sounds go to the hearing aids. I can not choose to use the phone mike in loud environments. In loud environments people can not hear what I am saying. If I switch to the phone mike I have to also hear through the phone speaker, now I can’t hear. Because other brands use accessibility in loud environments I can turn down the background noise the hearing aids are amplifying and turn up the phone call. This way I only hear the caller, not with these. A lot of times when I open the app it will not connect. If you are on the phone you can not access the app.
This has got to be the worst thought out app I have ever seen.
I have to wonder if Phonak even bothered to bata test or ask the advice of people with hearing loss.

We apologize for the inconvenience caused and will forward your feedback to our developers team. Please note, during a phone call your voice is picked up by the microphones of the Phonak hearing aid. If you are in a very noisy environment, the own voice pickup through the hearing aids may be disturbed too much. In such a case relocate to a calm environment. For more information please check the below link.
https://product-support.phonak.com/s/article/Why-cant-the-person-hear-me-when-using-Phonak-hearing-aids-with-iPhone?language=en_US

For further support, please contact us at: https://product-support.phonak.com/s/contactsupport
Regards, Sonova Apps Team.

The recent update (August 2022) is a mess. I’m too, have had many opportunities to install, uninstall and reinstall the new app. Although both hearing aids will pair with my iPhone, only one will pair consistently with the app and stay connected. The left hearing aid will pair with the app and disconnect within seconds of pairing. The TV connector part of the app fails more often than it pairs. My experience with the previous app was very positive. Strangely, everything worked fine! The new upgrade destroyed all that positivity. Something needs to be done with this failure guaranteed app release.

ADDITION: I have installed, uninstalled and reinstalled this useless app numerous times. It’s too bad that this app fails to function properly with Audéo P-90 hearing aids. The old app never failed.

The app developer has to know that the app isn’t helping almost 400 users. What we need is an app that quickly connects and stays connected with the hearing aids and then operates correctly with the aids. If one needs an app that will disconnect one’s hearing aids and then become useless, this is it.

We apologize for any issue you might be having. Could you send details of what you are experiencing to our customer support at: https://product-support.phonak.com/s/contactsupport
We will try to evaluate the issue and get back to you. Regards, Sonova Apps Team