Oticon Companion 4+

I also agree that the new Oticon app is not nearly as good as the previous one. With the last one I could actually find my hearing aids and now it just gives me a general vicinity and sometimes it doesn’t say that it has connected to it at all, why can’t something be added to Oticon that would play a loud sound like a Tile does so that you could find your hearing aids. With technology as it is, it should be improving instead of going backwards I am having the same problems as the previous person spoke about, my hearing aids are connecting to random things like sometimes my TV sometimes my phone sometimes my iPad and it’s hard to just it’s going in between devices without asking me. Gotten to the point that I just had to turn off the Bluetooth on all my devices I really wish Oticon would work on this problem as I would like to continue to use this brand of hearing aids.
Ashby

Dear horsepasture, we are sorry to hear about the inconvenience. The new app Oticon Companion was released to keep up with the technical requirements from Google and Apple and make sure that our app stays compatible with new Android and iOS phone operating system. Oticon Companion will be receiving new features and updates and we strive to make it as user friendly and stable as possible in future app updates. If you are experiencing connectivity issues with the new app, please check if you still have the old app on your phone, as it might be interfering with Oticon Companion's connectivity. As you mentioned the presence of multiple iOS devices, please refer to the most up to date instructions from Apple on how to manage the connection of Hearing aids with Apple devices and select an Apple device audio output: https://support.apple.com/en-us/HT201466

The following will be especially helpful in handling multiple iOS devices with the same Apple ID connected to one pair of hearing aids: https://support.apple.com/en-us/HT202809. If that does not help to successfully pair the second Apple device, do not hesitate to reach out to appsupport@oticon.com mentioning your review and the dedicated team will be glad to help you. Kind Regards, Oticon

You need to scrap this app and start over. As others have said, and as the over all rating reflects, the app is pretty much useless, except for adjusting volume, and that only works when the aids have stayed connected. Seriously, decide what you want the app to do, then hire a well qualified software designer to build us a new app, from scratch. This one is fubar. Edit- Aug 2024, it's not any better it may be worse. Not sure why they can't seem to get the app to work correctly. Edit - data not linked. Over & over & over again. Meet the wear goal, get the green circle and then a day later; data not linked. Seriously, if you can't fix the app, scrap it and start over. It's not worth the frustration. What it will cause me to do is choose a differed brand of aids next time around. Inaction is not acceptable here. Fix this.

September 2024 Update - $7500 for a pair of hearing aids with next to zero support from the app. Never again. When it's time for new hearing aids I will be purchasing any brand other than Oticon. With this many negative reviews, and constant complaints with no resolution their commitment to customer service is nonexistent. I will not spend that kind of money with a company that does not care about customer service or their customers user experience. Who would? If you're considering buying hearing aids and come across this review, you've been warned, choose a different brand. Oticon should not be trusted with your hard earned money.

Dear Jake,
thank you for your feedback. We will need additional information to provide support. Please, reach out to the support team at appsupport@oticon.com mentioning the model of your hearing aids and the model of the phone. They will be glad to help. Kind Regards, Oticon

Oticon Companion is a TERRIBLE APP. I loved having Oticon On; it was wonderful. Things stayed connected. Never had any issues launching the app or communicating between my Apple Watch and my iPhone and the hearing aids. Was forced to changed to Oticon Companion by the manufacturer. It has sucked ever since. My hearing aids will randomly stop being paired for no apparent reason. The app loads slowly, it takes for every to re-pair. Sometimes the watch won't change the HA settings when I ask it to. I rely on these hearing aids to be able to function in my everyday environment. It got so bad, that a month ago, I actually had my audiologist send my hearing aids in one at time to the manufacturer for repair because it was disconnecting so frequently, I assumed it was a mechanical failure of the HAs themselves. Oticon couldn't find anything wrong, so they ended up replacing both hearing aids (thankfully, it was on their dime- they were ONLY a year old!!) They're disconnecting less frequently now, but they're still disconnecting. And it's FRUSTRATING. Based on this, I can only assume that it's an app issue and, when it comes time to get new hearing aids, I will be looking at other products where the technology integration is more SEAMLESS and BETTER SUPPORTED. VERY DISAPPOINTED.

Hi, thank you for your feedback. I am very sorry to hear that you are having these in-app disconnections. We will be happy to do all we can to help get you a stable connection. Please write us at appsupport@oticon.com and we will be happy to do all we can to troubleshoot this so that you can have a stable connection between your hearing aids and iPhone. A common cause for in-app disconnections can be if the hearing aids are connected to another device, such as an iPad. If this is the case, the way to transfer the connection between devices running iOS 17 is to change the audio input by tapping the airplay symbol in the top right part of the control center (opened by swiping down from the top right corner of your device) and choosing your hearing aids. For devices running iOS 16 or older you can transfer the in-app connection by starting to play any sound from the device you want to use with your hearing aids. Alternatively, it can be necessary in some cases to toggle Bluetooth OFF on the iOS device not used with the hearing aids. Best regards, Oticon