Hearing Remote 17+

This basic application doesn’t actually meet my needs. Additionally, I find it difficult to communicate between the phone and my hearing aids. There are often times where the phone does not recognize the presence of the hearing aids, and this application at that point becomes useless. I would appreciate if they had a better layout on the graphical presentation so that I could at least check the connection status, and adjust the hearing aids more accurately.

Sonova AG wrote this app and the sister app for Unitron. My hearing aids are made by Unitron, but are sold under the Audicus brand. Same hearing aids, yet the Hearing Remote app is V 3.02 and hasn’t been updated in over 5 months. The Unitron app is V 3.03 and was updated 2 months ago. No idea what the enhancements were, but it hardly seems right does it?

And to boot, it’s buggy. Under “Programs” there is an entry for “Bluetooth Streaming” which allows you to adjust for “Media” or “Surroundings.” It basically seems to be a bass and treble adjustment – when you can access it. If you visit “My hearing aids > My programs” it’s the last entry in the list. I’ll be darned if I know how I ever got to it 3 or 4 times, but I did. I’ve spent the better part of an afternoon trying to replicate the efforts that took me to it those few times.

So come on Sonova AG - don’t treat Audicus like a red-headed stepchild. Keep the apps in sync and fix the bugs. And improve it.

Worst app I’ve ever used. I downloaded this because my grandfather needed to be able to control his hearing aid volume with something he could see instead of the buttons on his hearing aids. It was easy to connect to Bluetooth, but that’s not rocket science.

The issue comes in when the app decides to change the single slider with a double slider FOR NO REASON. It was confusing for him and his wife as well as being difficult to resolve. It gives you the option to change it back to one slider or change it to two, that’s true. The issue comes in when the app arbitrarily decides to change to a double slider when the selection mode is not activated. It doesn’t give a reason as to why it changes it and it doesn’t seem to have a pattern.

I would not recommend this app to anyone who has issues with technology. I’ve had an iPhone for 10 years and I struggled with figuring out how to problem solve this app.

One redeeming feature: it was completely free. We had to purchase a $285 hearing aid remote from the dealer just to be able to function. Seriously, whoever programmed this needs to rethink the structure. Hope y’all have better luck than we did.