iPhone Screenshots

Description

The Easy Line Remote™ app offers you a remote control functionality which allows you to adjust not only the volume and program but other advanced hearing aid settings such as noise reduction and microphone directionality. You can also have access to the Enhanced Speech Focus* slider, which allows you to change the strength of the new noise canceller.

* Only available in KS 10.0 devices

The app also enables you to communicate with your HCP and have your hearing aids adjusted remotely and in real-time through Remote Support**. Your HCP can also test your hearing directly through your hearing aids ***. Your HCP can also make adjustments to the hearing aids based off the received feedback. Tap Control settings can be configured in the app and other information such as access status like state of the battery charge, wearing time and more.

** Speak to your HCP to see if this service is offered in your country
*** This doesn’t replace a diagnostic audiological test

The Easy Line Remote™ app empowers you to:
- adjust the volume, change program or ambient balance while streaming.
- personalize and customize your hearing programs by making adjustments to the sounds of your hearing aids
- access the Enhanced Speech Focus where adjustments to the new noise canceller can be made
- save your adjustments in the app so you can use them at any time
- access to status information like battery state of charge and wearing time for rechargeable hearing aids
- configure Auto On when out of charger for rechargeable hearing aids
- change Bluetooth Codec configuration for HFP calls
- configure Tap Control settings for KS 10.0 hearing aids
- get your hearing aids adjusted by your hearing care professional in real-time and remotely
- see and talk with your hearing care professional during your remote fitting session
- have your hearing tested remotely via your hearing aids
- experience your new adjustments and give immediate feedback during the remote session
- send feedback and communicate via messages with your hearing care professional about your listening experience
- complete listening tasks with and without your hearing aids to help acclimatize to your hearing aids

Compatible models:
- KS 10.0
- KS 9.0
- KS 9.0 T
- Brio 4
- Brio 3

Device compatibility:
Easy Line Remote™ app can be used on phones with Bluetooth® Low Energy capability running iOS Version 10.2 or newer.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://ks10userportal.com/compatibility-checker/

The Easy Line Remote™ app is compatible with Costco hearing aids with Bluetooth® connectivity.
IOS is a trademark of Cisco, Inc.
Bluetooth® is a trademark of Bluetooth SIG, Inc. and any use of such mark by Sonova AG is under license.

What’s New

Version 3.0.3

This new version includes:
- Fixed issue of Hearing Aids reverting to Automatic after Bluetooth event for KS10.0 devices
- Fix for Settings button not displaying properly in some situations
- Other general bug fixes and performance improvements.

Thank you for using Easy Line Remote!

Ratings and Reviews

2.1 out of 5
271 Ratings

271 Ratings

SEBrew ,

This App subtracts value from great Hearing Aids

First, the good part: I’ve had my Costco Signature 9.0 hearing aids for 6 months. These hearing aids, made by Phonak, are fantastic! For example, the quality of Music is so much better that it is now actually a pleasure to listen. Costco Sales & Support (Indianapolis, Michigan Rd) have been wonderful.

That said, this App, presumably also by Phonak, is nowhere near the caliber of the hearing aids. I read about 30 reviews and saw most of them were 1 or 2 stars. What especially troubles me, is that there is not a single developer response to any of these complaints.

Besides getting Phonak to fix all the Bluetooth connection issues reported in those reviews, I would like to have:
1. an Apple Watch version of the App.
2. In the main iPhone App version, I would like quicker access to the “balance“ control which is the main use I have for the App. Takes too long to get there now.

BTW, my understanding is that the Bluetooth connection is to the right hearing aid. The left hearing aid is listed as “unconnected” in my iPhone X’s list of Bluetooth devices. The right hearing aid is listed twice with only one of them “connected“. Mine works fine that way.

VikingCheeshead ,

Basic, works.

All this app does is control volume, connect by Bluetooth. Don't expect it to do any thing else. If you happen to have it open when the battery is low, it will tell you besides the hearing aid beeps. I haven't had any trouble with the app. Interestingly, the app will make a connection when the iPhone (8) BT setting shows one is not connected but that's how Bluetooth works. It connects to the right one and that sends sound to left. Stereo headphones are the same. Has worked all the time for me. Does mute, volume control, period. Have not had them block connection to car BT from phone or any other BT connection. I use BT a lot at home. BTW app not from Phonak. Have been using app & 9.0 aids for 8 months and all this is still true. Also to dismiss safety notice, just hit return arrow. FYI I'm using iOS 14.1 with no problems. Update with iPhone 12: cannot get it to download which usually means it’s incomparable although I see another w/ iPhone 12 has it. Was working as above until my new phone. UPDATE (10 Sep 2021): still have 9.0 but on advice from audiologist at Costco switched to myPhonak app which works wonderfully. After app update, app status at previous setting even after opening aides, putting in case overnight. None of other problems mentioned in reviews here. BT connection flawless. Still using iPhone 12, iOs 14.7. Do yourself a favor: SWITCH APPS!

Developer Response ,

Hi, we are sorry that you're having issues with the app. Can you contact us directly: https://product-support.phonak.com/s/contactsupport?language=en_US . Kindly include a description of the issue you are facing, the exact model of your hearing aids, your OS version, and your app version. We will investigate the issue immediately. Sonova Team.

Old fashioned spaceman ,

The app severely deminishes the capability of the hearing aids

It appears that the K10 hearing aids have a lot of capability, but the limitations and failures of the app (even with the May 2021 update) take almost all of that away. While there are customizable adjustments and programs, the app seems to change back to the preset Automatic (at least) everytime you touch your cell phone - and maybe just at other random times. There is no indication to the wearer, other than hearing changes, that the app has defaulted to the Automatic program. To try to minimize these uncommanded, seemingly random, program changes, I've unconnected the separate Bluetooth connection that ties my iPhone to the right hearing aid for phone calls, music and other audio. I think that helps some, but not much. Too bad, unless the app is fixed, I'll probably just go back to my 6 year old hearing aids.

App Privacy

The developer, Sonova AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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