Philips HearLink 2 4+

To my circumstances. It works well and I have had good service through Costco with Phillips. I can connect my aids to my cell phone and my iPad to listen privately if I do not want the audio on a speaker. The connections and choices work well for me. I have promoted both the aids and the retailer to my senior men’s group. Thank you for a good product that works well for me.

Dear user, thanks for sharing your feedback. We’d love to understand more about your experience and how we can better support your need. Please do not hesitate to reach out for support at philipshearingsolutions@demant.com and the support team will be glad to help you. Kind Regards, Marc - Philips Consumer Care

When I first got the app, frankly, I panned it. It wasn’t ready for release. It struggled with everything, even pairing. Full credit: The improvement is remarkable. I experience a rare glitch but even then easy to resolve. It’s not quite bullet proof but what a difference! Good job for all the effort on it!

Now, if you could PLEASE rebuild the completely useless Apple Watch app. It’s truly awful. I’ve yet to find even 1 basic feature that works. AND it requires my phone to even launch or stay connected which means I can’t leave my phone - ever! Even when connected, it’s a trick - it may be connected but won’t do anything else. Can’t change programs, won’t send audio from watch to hearing devices, can’t force re-connection… I only haven’t deleted it because I keep hoping for the miracle upgrade that hasn’t yet come…

Hi, thank you for reaching out and we are sorry for the inconvenience. We recommend you pair the hearing aids through the iPhone Bluetooth directly and not through the app. We also welcome you to contact us at philipshearingsolutions@demant.com, we have some more workarounds that might be helpful. Kind regards, Marc - Philips Consumer Care

Functionally it works well most the time. Having issues with Bluetooth disconnecting which requires a hard restart to reconnect. Not the most convenient thing of in public.

Loved the fact the streaming and hearing aids work at the sane time. Not so thrilled with the quality of the equalizer separation. Having more bands would be even better.

Finally, I use iPad and iPhone, and the does not appear to be ha off functionality. Bluetooth needs to be shutoff on one device and app closed for the other to work error free.

Dear Ben, thank you for your insightful and clear review and the suggestion you shared. I will share your feedback with the relevant team, and hopefully some of the features will make it in future versions of the App.