Philips HearLink 2 4+

A Phillips Hearing aid owner for years. Appreciate the application on my iPhone and the ability to adjust based upon my surroundings. What is broken isn’t the hearing aids but the Hear Link app. Used original app for years and dealt with the slow connect and poor app performance. Was excited to see the Hear Link 2 app thinking the developer fixed the connect issues. Aside from the “New Look” the connect issues remain and appear to actually be “worse”. Hey Phillips, maybe you need to review who you are using for your app and spend the research $$ to develop an app that will support your quality hearing aid products. Right now being a loyal Phillips Customer dealing with a poor app just might sway me to look at other manufacturers brands that bring a better customer experience across the board. Your app needs much help!!!!
App would not connect once again this morning. Decided to delete app. #2 and reloaded original hear link app. It connected within seconds to both hearing aids. I’ll stay with the original until I hear they fixed the connectivity issues with Hear Link 2.

Hi, thank you for your feedback and we are sorry for the inconvenience. We are currently working on improving the connectivity issues of our app. We also welcome you to contact us at philipshearingsolutions@demant.com with more details. Kind regards, Marc - Philips Consumer Care

I worried about the low reviews on this app and have held off downloading to my second device as a result until trying in on my phone. However, to my surprise this app has given me no issues whatsoever in my first month of daily use. It will stream directly to my hearing aids, to my bluetooth speakers or my phone and back and fort as desired.

For example, in the car using navigation while my husband was driving, I briefly turned off Bluetooth so the sound came through my phone speaker for my husband to hear. When finished, I simply turned Bluetooth back on and opened the hearling 2 app to return streaming to my hearing aids. This technique has worked each and every time I’ve needed to switch from another device back to my hearing aids. I am very pleased with both my hearing aids and this app, and wish to extend my appreciation to the creators. It has definitely improved my quality of life!

My main concern with the app relates to privacy, what data is collected and what is done with my personal data. I would like to know how I can opt out of HearLink 2 sharing or selling the data it collects on me. I have read the privacy policy and definitely have concerns out all the data stated which is being collected and would very much appreciate a response to this concern and how I can opt out and protect my privacy. Thank you in advance.

Hi, thank you for your feedback. We are glad that our app is helpful in managing your hearing aids. You can opt out of the Data Usage, which is anonymous, by disabling it on "My Profile". We also welcome you to contact us at philipshearingsolutions@demant.com for any other questions. Kind regards, Marc - Philips Consumer Care

Every time I want to listen to something via Bluetooth, I have to restart my hearing aids. Not sometimes, not most of the time, EVERY time. The app doesn’t often drop the connection, but when it does, I again have to restart. I have to wonder how much effort Philips put into the “find my hearing aids” feature. After all, if you can’t find your hearing aids, how can you restart them so the app can connect to them and find them? It’s a useless feature because of the connection problems, and the effort would have been better spent on making the app work. Philips, you say you’re sorry, and we should call you for workarounds. Honestly, we don’t care that your sorry, and we don’t want your workarounds. We want an app that does what it’s supposed to do WITHOUT apologies or workarounds. When it’s time for me to replace my hearing aids, I won’t be buying Philips.

Hi, thank you for reaching out and we are sorry for the inconvenience. To improve pairing, we recommend you clear the cache and avoid having multiple devices connected at once. We also welcome you to contact us at philipshearingsolutions@demant.com, we have more workarounds that might be helpful. Kind regards, Marc - Philips Consumer Care