Bring Back The Beat 4+

Not really even sure what this is supposed to do? Maybe it’s me, I play piano and listen to music constantly, when I went bilateral with CIs it was really hard at first but over time, it did get better. I’m pretty content with how I hear music now except for when trying to learn a new song on piano, picking the music out is much more difficult now....I don’t read sheet music. I really miss bass in music which I could hear when I had bilateral HAs. As I got older the HAs couldn’t keep up with my natural hearing decline. The app works fine on my phone, I just don’t understand how to use it after I press the play button....then what?

Thank you, we are constantly working to help make the app experience more intuitive for our users, so we value your feedback. Bring Back the Beat is designed to help users reconnect with the joy of music through specially designed skills based games. To help you get started, the app has lots of handy tips on how to play each game. If you missed the how-to videos and prompts when you first logged in, you can watch these again by clicking on Help in the navigation bar at the bottom of the screen. You can also click on the letter “i” icon at the top of the screen of each game, which explains what each game is all about. Within the app you can also click on Menu and select the Feedback option to send us your questions and feedback. - Cochlear Support

I just downloaded the app and was hoping to teach my hard of hearing son to use to help his listen to music but there’s no sound (I’m not hard of hearing). I’ve restarted my phone thinking that would help but still no sound, so I guess that defeats the purpose of this app if there’s no sound? Will this issue be fix soon? I have iPhone 8 iso 13.1.3

Thank you Ksnstar for your feedback. The most likely cause is that the mute switch is enabled on the side of your phone so that the sound switched off. Try turning sound back on to see if this fixes the problem. If this doesn't help please contact customer service and we’ll help you figure out what’s wrong. – Cochlear Support

More of a question, my 8 year old cochlear implant kid has no problem getting it connected by Bluetooth. He seems to be really enjoying it so there’s that! I just can’t figure out how I with normal hearing can hear it. I’ve changed all the settings on my phone, turned off the Bluetooth but still no sound comes out that I can hear. Am I doing something wrong or is it the App?

Dear kinglouis10 Thank you for your feedback. To turn off streaming to the sound processor and listen via your iPhone speakers, follow these instructions to set your iPhone as the audio output: https://support.apple.com/en-au/HT202809#ios. If you still need help, please contact customer service and we’ll help you out further.