Osia Smart 4+

As others have said, there are no words or descriptions, just icons. I’m currently setup on the Apple icon - I don’t know what the Apple stands for but it sounds the best when I’m at home.
You can manually adjust the equalizer but nothing is labeled so you don’t know what you’re adjusting.
It would be nice to have a battery percentage indicator. There is a battery icon in the info dashboard but I don’t think I’ve ever seen it change so I’m not sure that it’s an indicator of how much battery life is left.
There’s a neat little dashboard if you touch the info button at the bottom, but it doesn’t allow you to make adjustments so I’m not sure what its purpose is.
It just falls short of my expectations considering the technology used for the implant and sound processor.

Hi wnims6611, so we can help, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

It’s ok. I’m grateful there’s something….but my kids gaming apps can track kids in different parts of my house but this app thinks my device is in the Indian Ocean…literally.

Icons instead of words are incredibly frustrating to understand the best best environment to use the different settings. Even an explanation of what each setting does would be incredibly helpful. I feel like the app may have designed for a 6-12 target age range, hence all the icons instead of words. But, it’s crippling for adults that need actual explanations.

The only thing I truly use on the app is the volume slider. I have sound issues that I would love to address and I think the app could be useful if I only knew what each setting could do! Please overhaul this app with accurate detailed explanations of all of the settings and options and the recommended environments of all of the saved presets!

The magnet of the device is STRONG. In fact, if you get close to a stronger magnet than what’s on your bone the device will “jump” to the stronger magnet. I was bending over to clean behind my fridge when my device “jumped” to the back of the fridge. I knew the general area of where it landed, but I thought the broom I was using knocked it off and it landed on the floor….or worse, in the trashcan where I was dumping all the litter my kids missed making into the trash can. A location tracking would have been really helpful! Thankfully, my husband saw it before we started digging through the trash.

I really hope the app developers can step in and make this app way more useful and user-friendly!

Thanks Scmomof42016 for sharing your experience. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Many of the features are locked and cannot be accessed. Streaming glitchy at best and background noise is unbearable while streaming. Outdoor or loud environments render devices useless. I realize my audiologist can make adjustments but the end user needs to be able to make adjustments as they are the person living with this product. Bluetooth for phone is completely useless altogether. Background noise overwhelms the person on the other end of the phone. They complain all the time that they cannot hear me.

UPDATE: I am still waiting for Rep/Customer Service to get back to me after reaching out to them via phone/email/smoke signals. My account is still not setup despite resetting and setting up dozens of times. You’d think for $250k a customer could receive resolution.

We apologize for the challenges you are facing with the Osia Smart App. We understand how frustrating this can be and will do everything we can to assist. The mentioned locked features on the Osia Smart App, can be adjusted by your audiologist at his discretion based on your medical and hearing needs. If your audiologist locked certain features from use (such as sensitivity and hearing ratios), it is based on his professional guidance. Cochlear Device Support cannot override any medical recommendations set by your audiologist. If you feel these features should be adjusted, we recommend speaking with your audiologist pertaining these concerns. If there is any technical support needs outside these medical boundaries, please contact our Device Support to receive further support. Thank you.