About the Nucleus® Support App

Cochlear™ support in the palm of your hands – wherever you are and whenever you need it. Get the help you need with your Cochlear Nucleus® 5 or Nucleus® Freedom™ Sound Processor.

The Nucleus Support App is designed to help you with the daily use and care of your Nucleus 5 or Nucleus Freedom Sound Processor. It includes helpful tips and information to make living with your Nucleus® Cochlear Implant as easy and simple as possible.

Some of the features inside this application include:

* "How-to" instructions for using your sound processor.
* Play buttons to watch instructional videos.
* Hot links and images to connect you to Cochlear resources.
* Daily tips to help you maximize your potential in everyday situations.
* Advice on how best to use the telephone and listen to music.
* Tips for when you travel, play sports, or engage in physical activities.
* Troubleshooting resources.
* Information on how to upgrade to newer technology.
* Order Here buttons to provide convenient access to the online Cochlear Store.

Company information
Cochlear is the global leader in implantable hearing solutions. We are a dedicated team of more than 2,000 people who deliver the gift of sound to the hearing impaired in over 100 countries. Our vision is to connect people, young and old, to a world of sound by offering life enhancing hearing solutions.

Cochlear’s mission of “Hear now. And always” embodies the company’s commitment to providing its recipients with the best possible hearing performance today and for the rest of their lives. For 30 years, Cochlear has helped over 250,000 people either hear for the first time or reconnect to their families, friends, workplaces and communities.

Further information
For further information about Cochlear products visit

We want to know what you think!
If you have any comments about this app, or need email support, contact

Cochlear, the elliptical logo, and Freedom are trademarks of Cochlear Limited.
Hear Now. And Always and Nucleus are registered trademarks of Cochlear Limited.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

© Cochlear Limited 2012.

What’s New

Version 1.3

* Added Hybrid Sound Processor.
* Added content in French and Spanish.

Ratings and Reviews

2.6 out of 5
8 Ratings

8 Ratings

Mark4226 ,

Still no N7 support??

No N7 support???? When?

n7user ,

No support for Nucleus 7

It seems reasonable that new users of a new device need the support most. 3 months into the US release of the N7 processor and this app has no support for it. I would have expected this to be updated BEFORE the release. Anyway, hopefully there will be an update soon.

Chubacha ,

Nucleus 7

No support for nucleus 7 still. Seems like cochlear is putting all their effort into selling 7 with no support. Wish I had chosen Medel like my friend did. Their support is awesome. So I’m stuck.


Cochlear Limited
31.2 MB

Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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