Barceló Hotel Group

Name: Barceló Hotel Group
Rating: 4.4 (375 reviews)
Author: Barceló Hotel Group

Travel

Only for iPhone

Free · Designed for iPhone

375 Ratings
Ages

13+
Years
Category

Travel
Developer

Barceló Hotel Group
Language

EN
+ 1 More
Size

42.3
MB

iPhone

Welcome to the Barceló App! Discover a new way to plan your trips and make the most of your stay at our hotels by using our new App. We want you to feel unique and that you live unforgettable moments with us. Thanks to our App, you can book more easily, enjoy your private area as a my Barceló Benefits customer and access exclusive offers. In addition, you can enjoy a much more comfortable stay adapted to your personal preferences in any of the hotels of all the Barceló Hotel Group brands: Royal Hideaway, Barceló, Occidental and Allegro. Take advantage of benefits such as: • Reservation of services, before arriving at the hotel or during your stay. Book a table at a restaurant, a treatment at the spa, order a cocktail by the pool or room service. • Check the menus of the available services or the program of activities and shows that take place during your stay at the hotel. • Find out what to see and do at your destination and book the activities we have prepared for you at Barceló Experiences. Designed by our local experts, they are the ideal complement to your stay. Let us surprise you! • Save time with the online check-in service. • Discover all the possibilities of our rooms and get in touch with our staff to organize any event, from congresses to weddings. • Finally, don't miss anything about our hotels. In large resorts, we provide you with a digital map where you can find out the exact location of your room and all the facilities and services. All these advantages and many more thanks to the Barceló App. Download it now and start enjoying everything Barceló can do for you.

Ratings & Reviews

4.4

out of 5

375 Ratings

Very cool app
11/05/2024

nhzen
The Barcelo app is very well done. It takes making simple requests to a new level, and provides useful local information. Most importantly, it actually works.

Developer Response
Dear Guest,We greatly appreciate you taking the time to share your thoughts about the Barceló App.We are delighted that you had such a wonderful experience with our digital platform.Your praise for the application's seamless performance means a great deal to us. The intuitive design enhances the convenience of submitting requests, while the comprehensive local guides help create memorable experiences. We take pride in developing reliable technology that elevates your journey with us.The positive feedback about our digital solutions reinforces our commitment to providing innovative features that simplify your interactions with our services.We look forward to continuing to serve you through our digital platform.Best regards,Barceló Hotel Group
Very cool app
11/05/2024

nhzen

The Barcelo app is very well done. It takes making simple requests to a new level, and provides useful local information. Most importantly, it actually works.
Developer Response 07/30/2025
Dear Guest,We greatly appreciate you taking the time to share your thoughts about the Barceló App.We are delighted that you had such a wonderful experience with our digital platform.Your praise for the application's seamless performance means a great deal to us. The intuitive design enhances the convenience of submitting requests, while the comprehensive local guides help create memorable experiences. We take pride in developing reliable technology that elevates your journey with us.The positive feedback about our digital solutions reinforces our commitment to providing innovative features that simplify your interactions with our services.We look forward to continuing to serve you through our digital platform.Best regards,Barceló Hotel Group
A bit confusing
08/19/2022

Sonia323289
I found this app a bit confusing, and as a result, inadvertently cancelled my non refundable trip. I called and was given the run around, but eventually reassured that I would be refunded and went ahead and rebooked my trip - essentially paying double for it at the time. I was recently refunded. It took about 6 months. Quite frankly I am grateful to have that money back. I just hope that they fix the app so it’s not so easy to make this mistake. If you’ve already booked and try to make changes, decide it’s best not to try to make changes and simply try “x-ing” out, you will accidentally cancel your trip, and it’s not clear how to avoid this problem. While the app probably has its uses, I’d not try not to use it until you check in and it’s clear you won’t accidentally cancel your hotel.

Developer Response
Dear Sonia, Thank you for contacting. We are sorry about your bad experience. But we are glad that you had an answer about your issue. If you had a confirmation about a reimbursement, please, contact again with our department in order to know the estatus. Best regards,
A bit confusing
08/19/2022

Sonia323289

I found this app a bit confusing, and as a result, inadvertently cancelled my non refundable trip. I called and was given the run around, but eventually reassured that I would be refunded and went ahead and rebooked my trip - essentially paying double for it at the time. I was recently refunded. It took about 6 months. Quite frankly I am grateful to have that money back. I just hope that they fix the app so it’s not so easy to make this mistake. If you’ve already booked and try to make changes, decide it’s best not to try to make changes and simply try “x-ing” out, you will accidentally cancel your trip, and it’s not clear how to avoid this problem. While the app probably has its uses, I’d not try not to use it until you check in and it’s clear you won’t accidentally cancel your hotel.
Developer Response 06/22/2022
Dear Sonia, Thank you for contacting. We are sorry about your bad experience. But we are glad that you had an answer about your issue. If you had a confirmation about a reimbursement, please, contact again with our department in order to know the estatus. Best regards,
Helpful app
06/30/2019

Ana M Gutierrez
Great APP, very helpful, plenty of information to guide us and inform us about everything at the Barcelo hotels during our vacations. This APP never crashed and we used it everyday.

Developer Response
Dear Ana M Gutierrez,Thank you for your kind words. We strive every day to offer our clients the best possible experience and opinions like yours encourage us to keep working and improving every day. Kind regards,Barceló Hotel Group
Helpful app
06/30/2019

Ana M Gutierrez

Great APP, very helpful, plenty of information to guide us and inform us about everything at the Barcelo hotels during our vacations. This APP never crashed and we used it everyday.
Developer Response 07/10/2019
Dear Ana M Gutierrez,Thank you for your kind words. We strive every day to offer our clients the best possible experience and opinions like yours encourage us to keep working and improving every day. Kind regards,Barceló Hotel Group
Doesn’t support all hotels
01/01/2025

DocNiel
We are planning on staying at the Barcelo Bavaria Palace. This does not even come up on the list of hotels. When you start to search, the Bavaro Grand shows up. However, when you click on that option (which is part of the same property), you get a message that this hotel is not available on the app.

Developer Response
Dear Guest,Thank you for taking the time to share your feedback about our mobile application.We sincerely apologize that your experience with our application fell short of expectations. Our platform is continuously expanding its portfolio to encompass more properties within the Barceló Hotel Group network. While the Barceló Bavaria Palace might not be currently available through the app, we encourage you to visit our official website where you can find our complete selection of accommodations. Our technical team works diligently to enhance the app's functionality and expand its coverage to serve you better.Our customer service team remains available to assist you with any reservations or inquiries you may have regarding specific properties.We hope to have the opportunity to better serve your travel needs in the future.Best regards,Barceló Hotel Group
Doesn’t support all hotels
01/01/2025

DocNiel

We are planning on staying at the Barcelo Bavaria Palace. This does not even come up on the list of hotels. When you start to search, the Bavaro Grand shows up. However, when you click on that option (which is part of the same property), you get a message that this hotel is not available on the app.
Developer Response 07/30/2025
Dear Guest,Thank you for taking the time to share your feedback about our mobile application.We sincerely apologize that your experience with our application fell short of expectations. Our platform is continuously expanding its portfolio to encompass more properties within the Barceló Hotel Group network. While the Barceló Bavaria Palace might not be currently available through the app, we encourage you to visit our official website where you can find our complete selection of accommodations. Our technical team works diligently to enhance the app's functionality and expand its coverage to serve you better.Our customer service team remains available to assist you with any reservations or inquiries you may have regarding specific properties.We hope to have the opportunity to better serve your travel needs in the future.Best regards,Barceló Hotel Group

This update includes performance fixes and stability improvements. The login process has also been optimized to make your experience smoother and more reliable.

Version 5.3.3

11/24/2025

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Version 5.3.3

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