Trusted by 7,000+ service businesses in HVAC, plumbing, electrical, cleaning, and more, Service Fusion is a field service management software that keeps your office and field teams organized.
Empower Your Field Team With An Easy-to-Use Mobile App:
View job details, upload photos, notes, and capture signatures
Reduce eye strain and save battery life through Dark Mode
Create multiple estimates, view customer info, clock in/out with ease
See where the next job is and notify customers if you're on the way, on site, or done
Access mobile app training resources and in-app support while working in the field
Simplify Office Tasks With A Web-Based Field Service Software:
Schedule & dispatch jobs in seconds. Assign jobs, estimates, or tasks to technicians right from your dispatch board
Send professional looking estimates and invoices
Automatically apply deposits to the final invoice for faster, cleaner billing
Track technician time and job progress
View job history, inventory, and equipment details
QuickBooks integration
Offer various payment options, including debit cards, credit cards, and ACH
Ongoing support via phone, chat, or email
Why Service Fusion?
Unlimited users, no per-user fees
Customizable jobs, invoices, estimates, and templates that adapt to your process
Simple mobile app for field workers and easy to use field management software for the office
Guided onboarding and U.S.-based support
Perfect for HVAC, plumbing, electrical, cleaning, landscaping, garage door, appliance repair, locksmith, audio/video, and more
Complete more jobs in less time with Service Fusion’s streamlined scheduling, job management, and invoicing tools.
Ready to grow your business? Talk to our experts today!
What’s New:
We’re introducing a modern mobile experience to help users get more done in the field:
Dark Mode – New low-light display option
Modern Interface – User friendly design that helps field workers adopt and use the app easily
Plus, bug fixes, performance improvements, and a smoother overall app experience.
Camera sucks. Job map feature sucks. This app is laggy and takes forever to update job status. It’s supposed to work offline but it doesn’t. Hopefully they fix the user functionality.
Random issues
NOTAKARENJUSTHUNGRY
Landscape orientation is not working on my iPad for some reason and it’s just stuck in portrait mode which is problematic when my blue tooth keyboard is attached. There are ordinary functions that take much longer to do on this app than the original. The change status can’t be changed at the icon where it used to and sometimes the job just entirely disappears. I cant see all the current jobs even though I should be able to because of my permissions. I love the dark mode and layout of features but things are unnecessarily complicated more so than they used to be. You have to exit out of a completed job just to send out the invoice where it used to provide the option immediately without having to exit. Now you have to access it through past completed jobs in order to email or text invoices. There are also bugs where if I try to change service location or customer details it completely erases job details which is frustrating. I also don’t see why there are two separate accesses for time logs I feel like it would make more sense to have access in the time tab. Feels like it’s more complicated than it used to be and my boss is furious with it. He keeps saying he wants to switch software.
Functionality problems
Functionality issues
This app was not thoroughly tested before release. Description of line items are not editable. We had to switch back to using the old app. The look and layout are better but doesn’t work as well as the old one. Hopefully this will change soon and I can change my rating.
Updates
.Flamboyant.Flamingo.
Every updates causes more issues than fixes. “New Features” are things no one asked for, and again, break core functionality of the app making it unusable in the field. Customer service is no help, have plenty of unanswered tickets. Will be looking at other options ASAP.
New for you:
- Customer documents now sort with the most recently uploaded shown first.
- Customer photo thumbnails load faster with clearer loading indicators.
- Android Tap to Pay now prompts you to enable NFC if it's turned off
silently.
- Fixed a delay that made Tap to Pay look like it charged twice.
Fixes:
- Scanned products are now correctly marked taxable when added as line items.
- iOS photo permission hardened.
Under the hood: app performance and stability improvements
Version 2.11.0
The developer, Service Fusion, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Service Fusion, Inc.
Size
138.9 MB
Category
Business
Compatibility
Requires iOS 16.4 or later.
iPhone Requires iOS 16.4 or later.
iPad Requires iPadOS 16.4 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
