I’ve used Kinney’s for 20 years including the previous Apple app as well as just logging in to their web site to handle my Rxs. Signing in the web site worked pretty efficiently and I got to see my Rx’s, history of refills and all related information. Now with the new Pharmacy app and portal, all of which require you to create a new account and migrate previous and current Rx information into it (you can’t find a single Rx in your profile until you jump through the hoops the software designers set up for you) to proceed using this new app the way the old one, which worked fine, did. HUGE Downgrade in design and who the hell got paid to design this and/or approve of it? Big letdown and now unless you get through this entire transformation procedure using this app, you are basically out of contact with Kinney’s for any of you previous or current Rx information. I’m temped to find another pharmacy and first, check out their app to see if it works better (easier) than Kinney’s does. Big letdown-down Kinney’s. Now go fix this mess!

If I could give the app 0 stars, I would. Let’s start with the prescriptions. First of all, having to log in to that separately is a huge downgrade from the old app. I always have to open it twice to get the prescriptions to load. Even then, they are slower than death to load. With the new update it now logs me out if I try to look at a different app with the prescription screen open. I have automatic refills off, yet it says they are on for any prescription that isn’t ready for pickup. More than one prescription is listed twice, and there is no way to hide or remove the inactive prescriptions, of which I have many. Oh, and when you do refill a prescription, there is no back button to get back to the prescription list.Now we get to the notifications. According to the settings, I have them off. Yet I receive the text message notifications. Now, as an accessibility feature the text reminders and ability to refill prescriptions through text should be a good thing. The AI ruins it. It pesters me with constant messages, sends reminders for prescriptions not actually eligible for refill, and sends in refills for prescriptions I didn’t ask for (and you can’t cancel them through text or the app meaning you have to talk to the pharmacist to fix it). Zero reason for AI for a basic text reminder and refill system.The overall app design is not accessible, and does nothing to improve the user experience. The old app had issues but was much better. The main goal of a pharmacy app should be to provide easy and accurate access to prescription refills. This fails on the most basic level.

Why would Kinney’s launch an App filled with so many “ bugs”? Did anyone beta test it before launch? Anyone????Because if you did, you may have caught the disaster you unleashed on your customers. It is convoluted, it’s not formatted correctly on some pages for mobile use. It’s a ball of confusion. I spent an inordinate amount of time trying to sign in. If you need 3+ pages of directions to explain how it works, clearly the infographic isn’t helping. Very unprofessional. It looks, and feels rushed. The Ai art work is so cringy, but that is my subjective view as a retired graphic designer. It feels like you do not have the capabilities to transfer our pharmacy history to the new App or made the conscious decision not to spend the money to do so. Instead, Kinney’s is making the customer ( YOUR END-USER) do all the work. Maybe the designer did not have enough time? Lack of budget? Lack of experience. It really does not matter at this point WHY you launched an inferior, unfinished APP that has NONE of the customer’s information and history. You did and now you made things more difficult for your customers. Great job. I created a NEW account, I was able to put in two scripts for refill and then it just locked me out. I tried 3+ times to sign back in, with the same information I provided when I was forced to create a new account. This is not acceptable to me, because my time is just as valuable as yours, and I don’t appreciate having useless computer slop to deal with. I saw the rating for this APP to date: 60 people in 2 weeks with a one star rating. ⭐️An APP is suppose to make tasks, like refills, more convenient, seamless and not a nightmare for the End-User. I decided that I am not going to use the App, it’s pointless. Looking for another pharmacy.Do better for your customers. We deserve it.

The new app, which was released a few weeks ago, is a serious downgrade from the previous app, and I hope the Engineering and Product teams are working on improvements quickly. They bungled the release from the get go, removing the old app without the new app being ready, locking users out of their accounts and not sending any notifications. The new app UI leaves a lot to be desired. Loading times for the prescription pages is way too long, there’s no back button when you refill a prescription, so you have to manually tap back into the prescriptions tab and go through loading again, and sometimes when you choose refill, it randomly just puts the prescription back to the “refill eligible” stage without any notice. I’m sure they had their reasons for decommissioning the old app, unfortunately, they have a long way to go with the new app before it’s fully functioning.