GuestOps

Complaint Management

Free · Designed for iPad. Not verified for macOS.

GuestOps is the all-in-one guest complaint and service recovery management app designed for store managers, shift leaders, and operations teams. Handle every guest concern with speed and consistency — from the moment a complaint is received to its full resolution. GuestOps connects your team to a real-time dashboard that prioritizes what matters most, so no guest issue ever falls through the cracks. KEY FEATURES: SMART DASHBOARD Get a complete overview of your store's guest service performance the moment you open the app. See today's call volume, pending complaints, urgent action items, and overdue tasks at a glance. A personalized greeting and store-specific stats keep you focused on what needs attention right now. COMPLAINT MANAGEMENT View, filter, and manage all guest complaints in one place. Each complaint includes full customer details, store location, severity level, complaint description, and a complete action item history. Filter by status (pending, in progress, resolved) or severity (low, medium, high, critical) to find exactly what you need. URGENCY PRIORITIZATION A dedicated urgent view surfaces all critical and high-severity complaints along with overdue action items. Color-coded severity badges and urgency indicators make it easy to identify and act on the most pressing issues first. QR CODE SCANNING Scan QR codes to instantly pull up complaint details and associated action items. Perfect for in-store teams who need quick access to guest information without searching through lists. ACTION ITEM TRACKING Every complaint generates actionable tasks — from scheduling appointments to processing replacements. Track each action item's status, assignee, due date, and urgency level. Update progress and add resolution notes directly from your phone. FOLLOW-UP MANAGEMENT Ensure every guest interaction receives proper follow-through. The dedicated follow-ups section tracks all pending follow-up tasks with clear status indicators, so your team closes the loop on every case. ANALYTICS & INSIGHTS Monitor store performance with detailed analytics. Track call volume trends over time, view complaints by status breakdown, measure resolution rates, see average handling times, and identify peak hours. Filter analytics by day, week, month, or year to spot trends and improve operations. REAL-TIME NOTIFICATIONS Receive instant push notifications for new urgent complaints, action item assignments, status changes, and follow-up reminders. Stay informed even when you are not actively using the app. CALL SUMMARIES Access AI-generated call summaries including recording links, call duration, and both short and detailed summaries — giving your team full context on every guest interaction without re-listening to calls. MULTI-STORE SUPPORT GuestOps supports organization-level access with store-specific views. Whether you manage one location or oversee multiple stores, the app adapts to your role and permissions. DARK MODE Full dark mode support for comfortable use during early morning or late night shifts. The app automatically adapts to your device's display preferences. SECURE ACCESS All data is protected with token-based authentication and secure credential storage. Role-based access ensures team members see only the information relevant to their responsibilities. GuestOps helps your team respond faster, resolve issues consistently, and deliver the guest experience your brand promises — every shift, every store, every day.

Ratings & Reviews

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What's new in 1.3.0 • Fixed a sign-in loop where some users got "not authorized" after a store change. • Performance card totals add up correctly. • Follow-ups tab counts no longer shift as you switch tabs. • Acronyms like HR_MATTER now render as "HR Matter" everywhere. • New date filters on Complaints (Today / Week / Month). • Calls Today on the home screen opens Complaints filtered to today. • Clearer success toast when recovering a customer. • Cleaner scanner tab.

Version 1.3

The developer, Saira Mehmood, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Not Collected

    The developer does not collect any data from this app.

    Privacy practices may vary, for example, based on the features you use or your age. Learn More

    Accessibility

    The developer has not yet indicated which accessibility features this app supports. Learn More

    Information

    Seller
    • Saira Mehmood
    Size
    • 45.5 MB
    Category
    • Business
    Compatibility
    Requires iOS 15.1 or later.
    • iPhone
      Requires iOS 15.1 or later.
    • iPad
      Requires iPadOS 15.1 or later.
    • iPod touch
      Requires iOS 15.1 or later.
    • Mac
      Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
    • Apple Vision
      Requires visionOS 1.0 or later.
    Languages
    • English
    Age Rating
    4+
    Copyright
    • © 2026 Genifem
  • Privacy Policy

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