InciTeam

Incident Routing for Teams

Free

Route incidents to the right on-shift team member using schedules, availability, CI ownership, and role-aware operations. InciTeam helps operations teams route incidents to the right team member based on roster coverage, schedules, availability, breaks, leaves, and CI ownership. Built for incident response and support teams, InciTeam connects with authorized ServiceNow environments and helps teams manage assignment logic from one place. Key features: • View roster and schedule coverage • Manage team members and team availability • Track leaves and breaks • Link supported configuration items • Maintain CI-to-user routing order • Review assignment logs and operational summaries • Run diagnostics for routing readiness • Receive push notifications when incidents are assigned • Use role-based access for admins, managers, and read-only users • Manage account privacy and account deletion from the app The iOS app works with the InciTeam web application and uses the same secure backend APIs, so teams can access consistent data across web and mobile. InciTeam is intended for organizations and teams that already use InciTeam accounts. Some features require configured workspace access and an authorized ServiceNow test or production environment.

Ratings & Reviews

  • 5.0
    out of 5
    2 Ratings

The developer, PARTH PARESHKUMAR SARVAN-S, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Linked to You

    The following data may be collected and linked to your identity:

    • Contact Info
    • User Content
    • Identifiers
    • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

The developer has not yet indicated which accessibility features this app supports. Learn More

Information

Seller
PARTH PARESHKUMAR SARVAN-S
Size
10.5 MB
Category
Productivity
Compatibility
Requires iOS 26.5 or later.
  • iPhone
    Requires iOS 26.5 or later.
  • iPad
    Requires iPadOS 26.5 or later.
Languages
English
Age Rating
4+
Copyright
© 2026 Parth Sarvan. All Rights Reserved.
  • Developer Website
  • Privacy Policy

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