iSpyMobile 4+

The old app worked well in so many ways. The new update leaves a lot to be desired.

Notifications: I do like being to test the notification alert. However, the notifications are defaulting to the system notification tone, not what is selected in the app. This is problematic as it can be easily missed. Despite manipulating a lot of the settings, the notification will not play the typical sound.

Closed calls: What was once a highlight of the app has now turned to a detriment. Closed calls are not viewable for the districts I work for, nor anywhere else in the county. Though it is selected, “Show Closed Calls” button doesn’t produce any results.

The app force closes frequently, which makes finding an address of a call very difficult.

As one of those who tested the Beta version and sent tons of feedback, it seems that the product pushed out was not properly vetted.

iSpyFire used to be the defacto standard in the industry. The app was fast, reliable, easy to use and user friendly. It was updated nearly 6 months ago and has been horrible since. Notifications are spotty, UI buttons don’t work, and the app frequently crashes at the worst times. Some users in my agency can’t see calls for our department, yet at the same time somehow get notified for *every* other call in the county. Some colleagues have managed to not update their app yet, and they are doing everything in their power to ensure it stays that way. Whether the iSpy team wants to admit it or not, this application falls under the umbrella of “safety-critical” software. With that comes the serious responsibility of rigorous bug testing. This app is a commercial product for public safety, bugs of this nature aren’t acceptable. Please fix your app.

Have been using this app since it’s inception.
ISpy brought our dispatch standard to that of modern society. We use our phones for everything today.
Over the last decade (ish) iSpy has continued to roll out new features and improvements. Some don’t like the changes and occasional issues however I use the opportunity to provide feedback and see their willingness to experiment as a strength. These guys are working hard to get the best tool in our hands.

Thanks for making our jobs easier.