Autotrader – Shop All the Cars 4+

Glitchy, Poor results and too Expensive

I have been using Autotrader for years. The last few times I have used it not only is it glitchy and freeze up, but the quality of the results were not inclusive of many many other results found on other competing websites. Step it up or I will start my car searches where the results can be found. I have also sold a few cars on Autotrader. The last time I TRIED to sell a car I was SHOCKED how expensive it was. Tried it for a few weeks with only a few calls, all tire kickers. I put the same car on another site after a few weeks on Autotrader and we had ten calls in two days and the car was sold within a week. So, again poor results. Autotrader needs to lower the cost to list a car to solve their two biggest problems. 1)Not enough listings 2)because it’s to expensive to list a vehicle. Look, I think Autotrader has been the goto in car searches/selling over the years, but they got too big for their britches! Come back to reality Autotrader and realize you are getting your clocks cleaned cause you got greedy.......

Trashed

The developers have been destroying the app with each update over the years, to the point where it’s unusable now. I have been a longtime user of Autotrader and have been using it for over 5 years. The old app was the best. When they started to modernize the app, each update introduced new bugs and annoyances. The most recent update that introduced a new interface and a type search feature is the absolute worst thing. It was easy to tap make and model in the old app as it was front and center, but now it’s the search bar. The search bar does not recognize some very common models. For example, I type “S550” it brings up every Mercedes model except for the S550. If you do manage to find what you're looking for, when you apply the filter sometimes it doesn’t work, it shows the entire brand instead of what model you’re looking for. The app has had issues with it logging you out of your account for OVER A YEAR! How ridiculous is that? The newest issue is that, if you do manage to stay logged in, it won’t save cars that you want to save. Instead, it will give you an error. What’s also new is that if you tap on a vehicle to open the listing, it will show a blank screen. The app is literally unusable, in addition to showing us showing ads for this ridiculous performance, the developers and the company as a whole should be ashamed.

Developer Response ,

Dear Aaron, We appreciate you bringing this experience to our attention. The Autotrader team will look into this issue to make your next visit more enjoyable.

An Unfortunate Descent Into Chaos

It deeply saddens me to write this review. After consistently providing in depth feedback via the surveys that used to pop up for years; I have been reduced to an App Store reviewer whereas I doubt the team will truly read each one of these reviews. The app is simply beyond use at this point, and an experience as mine is apparently relatively common nowadays. I have used old tactics that used to work to revive the utility of the application (i.e. deleting and reinstalling, clearing the data from my device in between installations) without success. I am not someone who uses many apps on a daily basis but Autotrader has always been a personal favorite of mine considering my lifelong affinity for automobiles as both an industry member and a buyer myself. In the case that my review be read by the team:
Please do make a serious attempt at increasing the stability and hence utility of searching on the application, even at the expense of removing alternative features temporarily; it would appear to me that a core line of business and viability of the advertising revenue is at stake.
Thank you for your time and new users beware: the application is effectively useless at this time but please use the website in its absence and i’m sure very soon it will be in proper working order.

Developer Response ,

Thank you for taking a moment to send us your feedback. A dedicated member of the Autotrader team will be reviewing your input and working to incorporate it into our future app experience.