Tried using the app to complete vendor credentialing, but I can’t get to buttons I need because of the pop up banner (that has no way to close) keeps wanting me to pay MORE MONEY to expedite my request. Green and other vendor cred are gate keepers for me to do my job, which is being in front of my customers in Hospitals 5 days a week. This borders on blackmail. I reached out to help desk about this and their response 2 days later was…use the website, we are still working on the app. How about expedite fixing your app?

Customer service does not reply to requests or inquiries. They take over 5 business days to approve anything and that is if you can ever get a response.

I wish I could say I thought my opinion as a customer, a customer who pays $275 a year for this company to have access to my private health information, a company who’s entire premise irks me. But even though in order to do my job, a job I have had extensive clinical and technical training to do, in order to help doctors treat their patients, I have to have this company give me a green check mark so I can go and do my job, so I can go and make sure a woman’s procedure goes well tomorrow, someone’s daughter, someone’s family. But they can’t design an app any better than a seventh grader. Where do they put that $275 I give them every year? Or the $275 my thousands of coworkers give them? It’s clearly not into a mobile app designed and tested to be accurate and easy for thousands of highly trained professionals to use on their mobile phones every day. Its impossible to add an account. It’s impossible to navigate from a downloaded policy back to the previous screen in order to acknowledge said policy. Do your job. Create an app that is actually useful to the thousands of professionals who are your customers, even if it’s never a choice we would make for ourselves.

Of the dozen or so times I’ve now tried to log in, this app has worked ONCE. Even after deleting and re-downloading. This app could have been built by some random dude as a side project in his mom’s basement and it would have been good enough to garner at least a 2 star review. Just pathetic. Without question the only way this worthless company survives is by lowballing the entire vendor compliance app industry. My favorite instance was the other day when the gatekeeper at the front of the local surgery center refuses to let me through despite spending 20 minutes downloading and re-downloading, only to say “this can’t be that hard, you and all the other reps need to figure it out”, as if their decision to switch to the cheapest option wasn’t the root cause.