Shyft - Shift Swap, Schedule

Name: Shyft - Shift Swap, Schedule
Rating: 4.8 (30749 reviews)
Author: Shyft Technologies, Inc.

The #1 app for shift teams

Free · Designed for iPad

31K Ratings
Ages

13+
Years
Category

Business
Developer

Shyft Technologies, Inc.
Language

EN
+ 2 More
Size

45.9
MB

Shyft empowers employees to swap their shifts, message team members, and manage schedules, all from their mobile device. Every day, users rely on Shyft to help make real time adjustments to their work schedule and stay connected with their team. Whether you need one important shift covered, or you are looking to broadcast thousands of shifts, Shyft is here to help. VIEW YOUR WORK SCHEDULE Access and manage your work schedule on your mobile device. View shifts you are working, all shift details, and get push notification reminders before each shift. FIND COVERAGE FOR YOUR SHIFT Can’t make it to work? No problem! Post your shift on the Shift Marketplace and find coverage from another team member. Once a manager approves, you are off the hook! PICK UP EXTRA WORK SHIFTS Looking to earn extra income? Pick up shifts by browsing available work opportunities on the Shift Marketplace. Tap on a shift to apply. Once you are approved, head in to work! COMMUNICATE WITH YOU TEAM Stay connected without trading phone numbers with your coworkers. Access the Community tab to send direct messages or post multimedia on team channels. REQUEST TIME OFF Make time off requests for days you need off in your calendar. View accrual balances, and submit the request for managers to approve. TAKE VOLUNTARY TIME OFF When VTO opportunities are made available, tap to apply and offer to take the day off. Once approved, enjoy your day off! ADMIN FEATURES: POST OPEN SHIFTS Broadcast 1 or 100s of open shifts with the tap of a button. If you need team members to work, post a shift, add a description, and select the group. Then manage applications as they come in. APPROVE AND DENY SHIFTS Review and approve or deny shift swap applications between team members, and for manager posted shifts. Manage multiple applications all on one shift card. VIEW TEAM ROSTERS Manage the daily roster and see which employees are working when. View job positions and shift start/end times. Add Open Shifts and VTOs directly from the roster card. POST ANNOUNCEMENTS Post announcements with read receipts. Send announcements to your location on a team channel, and see who has marked the announcement as read. SHARE PHOTO SCHEDULES Still using paper scheduling? Take a photo of a printed schedule to send to your team. Team members will be able to view the schedule in their shift calendar. MANAGE USERS & GROUPS View all location team members and approve or deny users into the location. Create new groups for shift posting and communication channels to send messages. Have a question? Tap Send Feedback in the app or visit support.myshyft.com.

Ratings & Reviews

4.8

out of 5

31K Ratings

Not user friendly
08/06/2018

Lady8801
When I got this app I thought it would be helpful but unless your employees are doing all the work of adding their own schedules to the app it is not helpful. Trading shifts does not work unless ALL employees have added the schedules to the app. Do not pay for upgrade either it’s a rip off. I’ve asked for a refund but they will not offer it. Stating I have to go through App Store for refund, but since I purchased app and upgrade over 90 days ago a refund is not possibleThrough App Store. If I can prevent 1 person from using this app my upgrade fee is worth it. Do not get this app.***Since I wrote this review the company has contacted me several times to work with me and actually offered and sent me a refund. Although my staff does not like that they have to input their own schedules into the calendar now and I preferred the advantage of having it uploaded for me as the store owner, we will try to make it work for the time being. The other features worked much better when they were offering this service. It streamlined the scheduling aspect. I personally felt it was what set this app apart from the other apps. I can send a text with my excel spread sheet in it to them so posting it on the app now seems like a waste of time. With all that being said I have upped the star rating because of their customer service. They all were wonderful and very professional.

Developer Response
We are sorry to hear that our app did not meet your expectations and appreciate that we have been able to connect with you through our customer support team to address your comments. We take this type of feedback very seriously and are happy to continue our offline conversation with you to resolve any additional needs.Note that shift swapping can take place without the uploading of schedules - it is a feature that we happily offer as a free service.In light of your experience, we are gladly refunding your payment while keeping the Pro features (location locking, the ability to turn off tipping and delete user posted content) turned on for your account. Note that the calendar schedule is still fully operational. The change is that our team is no longer able to manually add your schedules to the calendar. The automatic upload feature was retired for a number of reasons - mainly due to lack of use. Your employees still have the ability to add their own shifts to the calendar and any user can post a picture of the schedule.Our goal to provide the best possible user experience and to delight our customers. We have designed our app with the end user in mind and will continue to make improvements as we roll out new features for our customers.Please continue to connect with us at support@myshyft.com if we can be of further service.
Not user friendly
08/06/2018

Lady8801

When I got this app I thought it would be helpful but unless your employees are doing all the work of adding their own schedules to the app it is not helpful. Trading shifts does not work unless ALL employees have added the schedules to the app. Do not pay for upgrade either it’s a rip off. I’ve asked for a refund but they will not offer it. Stating I have to go through App Store for refund, but since I purchased app and upgrade over 90 days ago a refund is not possibleThrough App Store. If I can prevent 1 person from using this app my upgrade fee is worth it. Do not get this app.***Since I wrote this review the company has contacted me several times to work with me and actually offered and sent me a refund. Although my staff does not like that they have to input their own schedules into the calendar now and I preferred the advantage of having it uploaded for me as the store owner, we will try to make it work for the time being. The other features worked much better when they were offering this service. It streamlined the scheduling aspect. I personally felt it was what set this app apart from the other apps. I can send a text with my excel spread sheet in it to them so posting it on the app now seems like a waste of time. With all that being said I have upped the star rating because of their customer service. They all were wonderful and very professional.
Developer Response 07/31/2018
We are sorry to hear that our app did not meet your expectations and appreciate that we have been able to connect with you through our customer support team to address your comments. We take this type of feedback very seriously and are happy to continue our offline conversation with you to resolve any additional needs.Note that shift swapping can take place without the uploading of schedules - it is a feature that we happily offer as a free service.In light of your experience, we are gladly refunding your payment while keeping the Pro features (location locking, the ability to turn off tipping and delete user posted content) turned on for your account. Note that the calendar schedule is still fully operational. The change is that our team is no longer able to manually add your schedules to the calendar. The automatic upload feature was retired for a number of reasons - mainly due to lack of use. Your employees still have the ability to add their own shifts to the calendar and any user can post a picture of the schedule.Our goal to provide the best possible user experience and to delight our customers. We have designed our app with the end user in mind and will continue to make improvements as we roll out new features for our customers.Please continue to connect with us at support@myshyft.com if we can be of further service.
It’s a good app, but many bugs
12/22/2019

emmanbm
The title says what I mainly think about the app. It works great when there are no bugs but there are some persistent ones that happen almost every time I use the app. This includes it logging me out every single time I use the app and having to sign in all over again which gets pretty irritating, or the app when it DOES keep me logged in doesn’t have any of my work info on it. No schedules on the calendar, nothing going down in the area to pick up shifts, and it won’t let you access your chats or messages. This bug has gotten so bad at points I have to uninstall and reinstall the app so that I am able to log back on rather than being stuck logged in but not be able to do anything. The app is great! But these two glitches are realllyyyy irritating. Sometimes I have important messages to send like letting my team know I’m running late, and because of this I haven’t been able to let them know. I know the developers are super on top of things. I hope an update rolls around soon that fixes these issues! x

Developer Response
Hi, Thank you for sharing your feedback. We are sorry to hear about your experience. Some of Shyft's customers require their employees to login frequently. We would love to chat a bit more to see if we can improve this experience. Can you please contact us at support@myshyft.com? Thanks again, Clayton
It’s a good app, but many bugs
12/22/2019

emmanbm

The title says what I mainly think about the app. It works great when there are no bugs but there are some persistent ones that happen almost every time I use the app. This includes it logging me out every single time I use the app and having to sign in all over again which gets pretty irritating, or the app when it DOES keep me logged in doesn’t have any of my work info on it. No schedules on the calendar, nothing going down in the area to pick up shifts, and it won’t let you access your chats or messages. This bug has gotten so bad at points I have to uninstall and reinstall the app so that I am able to log back on rather than being stuck logged in but not be able to do anything. The app is great! But these two glitches are realllyyyy irritating. Sometimes I have important messages to send like letting my team know I’m running late, and because of this I haven’t been able to let them know. I know the developers are super on top of things. I hope an update rolls around soon that fixes these issues! x
Developer Response 01/17/2020
Hi, Thank you for sharing your feedback. We are sorry to hear about your experience. Some of Shyft's customers require their employees to login frequently. We would love to chat a bit more to see if we can improve this experience. Can you please contact us at support@myshyft.com? Thanks again, Clayton
New Update is Awful
07/17/2021

mor.thel
I had no problems with the old set up of the app. Now I have the new update and there are so many things wrong with it. First of it shows previous shifts from many months ago so right when you get into the app make sure to check what month you are looking at cause it is probably not the current month. Also make sure you take screenshots of your schedules because even though you click the schedule button which is supposed to show the pictures of the schedule, it most likely will not show up. I haven’t been able to see my works’s schedules all day, sometimes they will appear but most of the time they are nowhere to be found. I also have trouble seeing the open shifts posted on the app. I am casual so I pick up open shifts and I currently in the last couple days have been relying on other people telling me what open shifts there are because all of our apps show different things. Not to mention when you go to the current date on the app, for me at least, no shifts will even show up. None of the open shifts that still are waiting to be picked up or have been picked up will appear on the current date. So when I go on app before I head into work for the day and look at today’s date, it is blank. All of the employees who have updated their app have complained about it. We are all confused and have the time we all see different things on our screens. I miss the old app.

Developer Response
Hello, Thank you for sharing your feedback. We've made some fixes in the latest update that may help with the changing month error you were experiencing. After applying the micro-filters from the toggle icon in the top right corner, the new high-level filter options will help when you are looking to just view your schedule. Deselect the 'Marketplace' filter so only 'Schedule' is highlighted. This will show you your scheduled shifts and those you've picked up. If you want to just view all posted shifts including the Open Shifts, you will want to ensure your micro-filters (toggle icon) are showing Open shifts and all Shift Statuses. Once you have those micro-filters applied, you can then go back to the Calendar feed, deselect 'Schedule', and only have 'Marketplace' highlighted. This should show you all the available Open shifts. We would be happy to share some more information on navigating the new version or answer any questions you may have. If you reach out to us directly, we can give you a more in-depth tutorial on how to tailor the feed to your needs. Our email is support@myshyft.com. We look forward to hearing from you!
New Update is Awful
07/17/2021

mor.thel

I had no problems with the old set up of the app. Now I have the new update and there are so many things wrong with it. First of it shows previous shifts from many months ago so right when you get into the app make sure to check what month you are looking at cause it is probably not the current month. Also make sure you take screenshots of your schedules because even though you click the schedule button which is supposed to show the pictures of the schedule, it most likely will not show up. I haven’t been able to see my works’s schedules all day, sometimes they will appear but most of the time they are nowhere to be found. I also have trouble seeing the open shifts posted on the app. I am casual so I pick up open shifts and I currently in the last couple days have been relying on other people telling me what open shifts there are because all of our apps show different things. Not to mention when you go to the current date on the app, for me at least, no shifts will even show up. None of the open shifts that still are waiting to be picked up or have been picked up will appear on the current date. So when I go on app before I head into work for the day and look at today’s date, it is blank. All of the employees who have updated their app have complained about it. We are all confused and have the time we all see different things on our screens. I miss the old app.
Developer Response 07/22/2021
Hello, Thank you for sharing your feedback. We've made some fixes in the latest update that may help with the changing month error you were experiencing. After applying the micro-filters from the toggle icon in the top right corner, the new high-level filter options will help when you are looking to just view your schedule. Deselect the 'Marketplace' filter so only 'Schedule' is highlighted. This will show you your scheduled shifts and those you've picked up. If you want to just view all posted shifts including the Open Shifts, you will want to ensure your micro-filters (toggle icon) are showing Open shifts and all Shift Statuses. Once you have those micro-filters applied, you can then go back to the Calendar feed, deselect 'Schedule', and only have 'Marketplace' highlighted. This should show you all the available Open shifts. We would be happy to share some more information on navigating the new version or answer any questions you may have. If you reach out to us directly, we can give you a more in-depth tutorial on how to tailor the feed to your needs. Our email is support@myshyft.com. We look forward to hearing from you!
Nifty
01/22/2019

rhk579
So this is a pretty swell app. It does what you’d expect it to. It’s user friendly and convenient. The biggest gripe I have is that once you tap “Cover” you can’t really go back. I suppose you can msg a manager and ask them to reject the shift but then the poster has to post it again (I think). Sometimes people will accidentally tap “cover” on the wrong day or sometimes change their minds or something will come up so I think it would be more useful to be able to cancel a “cover”.Another suggestion is that it might be useful to have some sort of pop up message whenever you choose to cover a shift that says something like , “you already have a shift that day. Are you sure you want to cover this?” My schedule changes all the time so I’ll always have to go back in my calendar and check if I have a shift that day and mull over if I really should cover. I’m not sure if what I just suggested is even possible though.Anyways just my two cents.

Developer Response
Hey!Thank you for the great review and feedback. We love to hear user suggestions and feedback to help us improve areas in the app. You are correct in the fact that there isn't an "uncover" button. This is because when you hit cover, you are committing to the shift. It will appear on your calendar as your shift and it will notify the person who posted the shift and the managers. If you are not able to cover this shift, notify a manager right away so they can deny the shift and then automatically repost it. You have some great suggestions! I will bring these back to my team. We often push out new updates, so be on the look out. Thanks again!Best,Emillie
Nifty
01/22/2019

rhk579

So this is a pretty swell app. It does what you’d expect it to. It’s user friendly and convenient. The biggest gripe I have is that once you tap “Cover” you can’t really go back. I suppose you can msg a manager and ask them to reject the shift but then the poster has to post it again (I think). Sometimes people will accidentally tap “cover” on the wrong day or sometimes change their minds or something will come up so I think it would be more useful to be able to cancel a “cover”.Another suggestion is that it might be useful to have some sort of pop up message whenever you choose to cover a shift that says something like , “you already have a shift that day. Are you sure you want to cover this?” My schedule changes all the time so I’ll always have to go back in my calendar and check if I have a shift that day and mull over if I really should cover. I’m not sure if what I just suggested is even possible though.Anyways just my two cents.
Developer Response 01/22/2019
Hey!Thank you for the great review and feedback. We love to hear user suggestions and feedback to help us improve areas in the app. You are correct in the fact that there isn't an "uncover" button. This is because when you hit cover, you are committing to the shift. It will appear on your calendar as your shift and it will notify the person who posted the shift and the managers. If you are not able to cover this shift, notify a manager right away so they can deny the shift and then automatically repost it. You have some great suggestions! I will bring these back to my team. We often push out new updates, so be on the look out. Thanks again!Best,Emillie

Bug fixes and feature enhancements in this release: - UX fix in shift posting flow Love the app? Rate us! Your feedback helps keep Shyft running. Have a question? Tap Send Feedback in the app or visit support.myshyft.com

Version 6.20.14

Sep 22

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