This new app is available for your phone from the Puerto Rico Aqueduct and Sewer Authority (PRASA), who has considered your demands in this technologically advanced world. You'll be able to quickly, simply, and safely access your water and sewer services with this app. You'll be able to report problems, examine your account details, and make payments. No matter the time or place, with this App you will have the solution at your fingertips.
My Account
Account Details
• Ongoing fees
• Objected charges
• Due date of your bill
• Last payment date registered
• Amount of last payment registration
• Account Status
• Balance
• Service address
• Postal address
• Electronic invoice:
You can view, download and print your invoice.
• Pay your bill with your credit card, checking or savings
• Payment history –
- You will find a record of your previous and current transactions.
• Status of orders:
The system displays the status of all service orders requested in the accounts registered under your name.
• Invoice claim:
If you do not agree with the billed charges, you can claim your bill on or before the due date.
• Payment claim:
Did you make a payment, you verified your history and you see not credited to your account or reflected as "in transit"? Now you can make a claim online in a few minutes.
• Invoice not received.
If you have not received your bill by mail, you can use the app to select the account that is missing the bill, provide us some details so that we can investigate.
• Issue report:
If you detect a issue, via your mobile phone you can take a photo, enter basic information and report it.
• Request a New service
You can request water service activation for residential customers
• Cancel service
You can request to cancel water service for residential customers
• Request a Payment plan
If the debt exceeds $250, you can apply for a repayment plan, in which case your immediate payment will be 40% of the entire amount owed.
• Reading counter
After an hour or so I was able to register the accounts. Who remembers what you used when the account was opened so many years ago? I kept on fussing till something worked. Now I can’t pay the invoices that I see pending. In the payment screen I cannot enter credit card information. What a waste of time. I’m sure I’ll get charged late fee penalties for not paying g on time!?
Useless
wj_ms
Sometimes when something needs an upgrade you applaud when it’s done. In this case, the previous app was okay…it had its quirks but it worked. Now, with this new app (which is not an upgrade but a replacement) one has to do all the registration process again… and again and again and again… in the end I tried around 9 or 10 times to FINALLY be able to regístrate a perfile. So you hope it migrated your accounts. Nope, you have to try …and I do mean TRY… to link your account to this new app… nope, tried about 5 times, went to the web site on my computer and tried a few times more… in the end, plain and simple: USELESS. Hopefully it will get debugged, but for now no idea how to pay my bill except to go to a pay station and personally pay my bill. Sometimes it’s better to leave well enough alone…
Unclear Autopay feature
Yogi on a Deserted Islan
The Autopay feature in the app is not helpful. The app displays if Autopay is active, but no details about what payment method or when—just the maximum amount field, which isn’t even labeled maximum amount. The only choice in the app is to Set Up Autopay again. Even better, what’s called Autopay in the app is Direct Debit on the website. The Direct Debit payment program is the same as the credit card autopay. Sheesh, call them both Autopay and then let the user see the options when they get there.On the website, the option is Modify your Direct Debit Settings. Why not the same in the app?The website FAQs don’t explain the Autopay program in detail either. A good explanation of the Autopay/Direct Debit program is the terms and conditions at the end of the direct debit enrollment form on the website.Also, the app is a complete lost opportunity to communicate with AAA PR customers to educate them about their water usage, display their comparative usage habits, encourage water conservation, or be better stewards of the island’s drinking water resources.No extra stars here, AAA. Not enough thought to the UX.
This app smh 🤦🏽♂️
PapoNY69
I have tried a mini occasion to link my profile to this app and it keeps saying I don’t have an account but when I call in to pay my bill, I have an account number. I do not understand your app whatsoever. Please do something with it so we all can get on here and pay our bill instead of having to call every time, this is the only app out of hundreds that I dealt with has given me a problem I don’t understand why you guys do not want us to pay on this app or to even try and look at our account very frustrated shaking my head this is the worst 🤬🤬🤬
We redesigned the app to make it faster and easier to use!
• Biometric login with fingerprint, Face ID, or Touch ID.
• "Remember device" option to bypass 2FA on trusted devices.
• Support for Dark Mode and system accessibility settings.
• New quick start tutorial (also available anytime in Settings).
Update now to enjoy a smoother and modern experience!
Version 5.0.35
The developer, Autoridad de Acueductos y Alcantarillados, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Financial Info
Location
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Puerto Rico Aqueduct and Sewer Authority
Size
42.7 MB
Category
Business
Compatibility
Requires iOS 15.0 or later.
iPhone Requires iOS 15.0 or later.
iPad Requires iPadOS 15.0 or later.
iPod touch Requires iOS 15.0 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
