Genesys Cloud Collaborate 4+
Genesys Telecommunications Labs, Inc
-
- Free
Screenshots
Description
Genesys Cloud™ Collaborate is an enterprise collaboration app for iPad and iPhone.
Collaborate is designed to unleash the creativity, ideas, and passion of your employees, partners and customers with anytime, anywhere access. Quickly search and find the expertise in your company and communicate by phone, SMS, chat, and email.
Features
- Access employee profiles in a cloud-based directory
- Search colleagues by name, title, skill, and qualification
- Update your profile from within the app
- Create a favorite list of company contacts
- Call, email, and chat from within the app
What’s New
Version 2024.40.0
- Fixed an issue where the region picker was not showing translations
- Fixed an issue where you were unable to load more chat search results
- Fixed an issue where image attachments appeared to be editable
- Fixed a crash that could occur when loading your chat roster
Ratings and Reviews
Hard to use with iPhone X
App displays the site but have no ability to see full page or move around page which causes loss of ability to use most features.
Update: thanks for developer response. Realize I was in a mobile browser view. This is caused by requirement from our org to use 2FA login that uses browser. There doesn’t seem to be a way to exit the browser to use the native app. Updated stars based on response and use of native app is a better experience. Anything that can be done about browser login and 2FA?
Developer Response ,
Thanks for your review and sorry about the trouble you've been having with PureCloud Collaborate. Please make sure you are using the native app and not a mobile web browser. Please reach out to your PureCloud Designated Contact and open a support case if you have any additional issues.
Update:
The mobile apps support Two-Factor if supported by your Single Sign-On. Please check out the following documentation https://help.mypurecloud.com/articles/single-sign-on-overview.
Well done Genesys!
Phenomenal product with continuous updates. Seamless transition from desktop or web browser!
Horrible.
Bugs out every day, functionality is not suitable for employees on the go. Support has given no solutions besides to keep reinstalling the app.
Developer Response ,
Thanks for your review and sorry about the trouble you've been having with Genesys Cloud Collaborate. Please reach out to your Genesys Cloud Designated Contact and open a support case.
App Privacy
The developer, Genesys Telecommunications Labs, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Genesys Telecommunications Laboratories, Inc.
- Size
- 23.5 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- iPad
- Requires iPadOS 16.0 or later.
- Languages
-
English, Arabic, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- Age Rating
- 4+
- Copyright
- © 2024 Genesys
- Price
- Free