U of I Community Credit Union 4+

Wow, now that a great improvement. Before the app was absolutely useless and wouldn’t even display my balances. Now all of that is fixed, the app is easy to navigate and my experience is much, MUCH better.

The only reason the 5th star is missing is because I can’t set up push notification for change of balance and other. It gives me three options: e-mail, phone number and push notifications. However, the push notifications are grey and can not be selected.

P.S. Notifications are permitted for this app in my phone settings.

Update:
Works now. The 5th star is justly deserved! Thank you so much for such a quick service.

Thank your feedback! You are correct it was not working and was resolved today. Give it a shot, if it doesn't work drop us a secure message. Thanks for being a member!

A surprising number of check deposits through the app are rejected. It’s ridiculous and a big hassle. Do banks not want money put in to them anymore? It was even a check written on UICCU account that I was trying to deposit this time. Why not accept all deposits and put a hold on the funds if you’re worried. At least the deposit could be made and your app would be slightly less inconvenient to customers. You have so few locations that it seems a well functioning app would be ideal. I’m trying hard to remain loyal as I love the community owned aspect but reliability is important. Deposits used to be valued by banks.

Thank you for your feedback.
We strive to offer the best digital banking experience for our members and are sorry to hear we've fallen short.
The mobile deposit feature can be a little finicky. If the lighting is dim or the check is not on a dark background, the software can have difficulty reading the check and reject it.
We appreciate you bringing this to our attention and would love the opportunity to review this with you further. Please reach out to us via secure message in the app so we can troubleshoot with you directly.

UICCU has an amazing digital banking app. Their app includes so many things you would have to go in branch or call-in to do! I have done banking with other financial institutions and credit unions and this is by far a breeze compared to those!

Thank you so much for taking the time to leave this very kind review. We strive to provide the very best Digital Banking experiences anywhere, so we are always excited to hear how we measure up compared to other financial institutions. Have a great day!