NOT USING IT? SELL IT. SHIP IT. GET PAID.
This is Mercari. The fast and easy way to sell or buy almost anything. From fashion to toys, sporting goods to electronics, jewelry to shoes - all the brands you know and love. It’s a snap - list your item in minutes. Got something you don’t use, never used or simply outgrew? Sell it.
SELLING IS FAST & EASY.
* List in a snap - just take a few photos, add a description and set your price.
* No meetups. All items ship.
* Printable shipping label emailed to you. Just print and ship.
* Listings are free - a flat 10% selling fee only charged when your sale completes.
BUY & SAVE.
* Save up to 70% off a great selection of new and used items.
* Over 100,000 new items for women, men, kids and home listed each day.
WE'VE GOT YOUR BACK.
* Buyer Protection Guarantee - payment is held until item is delivered and buyer confirms it is as described.
* 24 hour customer support.
As always, bugs were squashed and performance was improved.
We released some exciting features and would love to get your feedback.
Ratings and Reviews
Good with its flaws
I had a rough start with them since they cancel my first purchase, which actually was a gift, due to verification of my identity. I get it privacy and safety is the most important thing in these kind of sites, but that is something they should be do at the beginning when they grant you access to the site, at least they should not let you buy or sell without verifying everything. When I bought the product obviously my money got deducted from my account and after I complained the money did not go back to my card but after 14 straight days. Their customer service really need to improve because they did not showed any empathy whatsoever at the moment of the issue but afterwards when I was decided to erase the app for good, to be honest I was just waiting for my money to get back to my account and then I was determined to delete the app, but because it took too long I received a discount in the next purchase which in fact came convenient recently, when I was actually searching for something that I was not able to find anywhere else but I found it here so I said why not?. Like I said it was a roughly start but I thing it improved and I am giving it a chance. Just please do the identification or whatever security steps you need to BEFORE any money gets deducted or so, also the seller I don’t even know what she thought about me after being in communication and suddenly the transaction was cancel. Whatever just think things through.
Great app for selling
It’s a great app overall. If you are looking for an easy way to sell your unwanted items, then this app is for you. You take a picture of the item, post it with the right description, weigh your item and estimate shipping (shipping in this app is sooo much cheaper than shipping it yourself) and they do all the work! I usually sell my items within a week. They charge 10% but its totally worth it. What I like the most about this app is that they protect the buyer and seller. When someone buys your item, they pay upfront. Then once you ship the item and they receive and expect it, they rate you. You then rate them back and get paid. The only thing I don't like is that you don’t receive funds right away. They only deposit the balance once a week (usually after the following monday) so you have to make sure to request a deposit by the Sunday before. Things I would like for them to change when you message buyer/seller, is to add emojis and pictures. They overprotect sometimes and will shut down your message if it contains any words like (“free”, “trade” or personal information like email or phone number. etc.) so There’s no real way to be able to share in a picture a damage or item missing in the messenger portion. However if you do have a damage you can file a claim and they usually take a couple days to contact you back. No funds are release during that time. Anyway overall great app, I’m at almost 100 sales with 100 5 stars 🤗💕
Developer Response ,
Thank you for taking time to let us know about your Mercari Experience thus far! We hear your concerns regarding our Moderation policies as well as any issues with users swapping photos in the transaction messages. Everyone at Mercari wants our community of buyers and sellers 100% happy and we have a lot of exciting features rolling out soon! Thank you again for your feedback and for being a part of the Mercari Community! ^WM
Best selling app
I have done a TON of business through Mercari. Both buying and selling. Most transactions go smooth, but I have had a couple of issues. Any time I have ever had a problem, I reach out and I have been helped. This last situation deserved a 5 star review. I purchased a shirt from a seller, she waited past the three days to ship it. I asked for a refund on the 4th day and she clicked that she had shipped it. The tracking info never updated and by the 8th day after I purchased, it showed that it had been delivered. I checked and it was apparently picked up in Colorado where the seller lived. Mercari ended up refunding me my money, but the seller said they had shipped. A few days later, I received the shirt in the mail. I checked tracking and it still said it was delivered in Colorado, nothing further than that. I reached out to the seller to let her know that I got it, and Mercari. I wanted to make sure she was paid but didn’t know how to go about it since the item had been deactivated. Mercari thanked me for my honesty and ended up paying for the shirt and told me to keep it or do what I wanted, and also gave me a 5% coupon for my next purchase. I understand things happen, not every transaction will be the same. Some people won’t be happy with the way that things are dealt with...but I have always had great customer service with this app. Easy to sell, easy to buy..I will stay loyal to them because I think they’re great!! Thanks Mercari!
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