Weight Loss Walking by Slimkit 4+

Subscribed to the app, and it worked well for four weeks and only shows the previous walks. Doesn’t allow to record new walks. I really enjoyed walking with the app. It really helps keep you on track and losing weight. The main problem with the app is branding. When it stopped working I wanted to google the app to see if someone was going through the same, but I didn’t remember the name of the app except for Walking. Nowhere it says the name of the app or company. Had to find it online somehow but it should be at the top or bottom of the app. Then it’s the problems with instructions. Here I am, not able to use my subscription, and nowhere in the app it says anything about how to use it. When you first install it fine, but when it stopped, it stopped. My guess is that this is as simple as clicking something, but it doesn’t say anywhere, in the app or the whole internet. If there is, please send me the info. Again, I enjoyed it but the lack of info or branding makes it look like some Chinese fly-by-night that will disappear even before the subscription is over.

Hello!

Thank you for your detailed feedback. We are pleased to hear that you enjoyed using our app and found it helpful.
We apologize for the issues you've encountered and any frustration caused. To better assist you with resolving the problem and provide the necessary information, could you please contact us directly at support@slimkit.health? Our support team is always ready to help.
We also appreciate your suggestions regarding app branding and instructions. We will take your feedback into account as we work on improving the app.
Thank you for your patience and understanding.

I purchased and downloaded the app after taking a quiz which “calculated” the best program for me, a 62 year old not very active and had 30 minutes to spend exercising each day. The promise that I could lose weight just by walking—running is not an option right now—was enticing and I made the purchase. So far, and I’ve done two weeks, no workout has been under 45 minutes. Also, today’s workout prompted me to run for 5 minutes. So this program is a big fail in the personalization promise1-I suspect that all the programs are the same. The actual program that takes you through a workout—I could find a program online that would tell me to warm up for 5 minutes, walk for 10, walk briskly for 5, walk for 10, run for 5, walk for 10 and then cool down for 5 and I could time myself or set up an ai with Siri to prompt me. The program calculates distance based on the run time of the program. Has nothing to do with your performance. The meal plan is not helpful! You can get better tracking free from My Fitness Pal! The marketing is really effective and compelling so I congratulate them on that— their revenue model must rely on the initial payout and then people forgetting to cancel their subscriptions. I’m sorry but this is nothing I should have paid for and I’m sorry I didn’t figure out a way to know that before the purchase. (Except reading reviews, which I’m skeptical about)

We're sorry the program did not meet your expectations for personalization and workout duration. For a discussion on refunds and how we can improve, please reach out at support@slimkit.health. Your feedback is invaluable 🏃‍♂️

I selected this app’s link in Facebook to learn more about it. I went through a questionnaire which asked me for my height, weight, etc. It repeatedly said that I would receive a personalized plan based on my answers. When asked how much time per day I wanted to walk, I selected the answer that was something like 5-10 minutes. Before I could receive my personalized plan, I had to pay. I even went with the upsell of the premium plan, which was to include two guidebooks.

Although I had indicated 5-10 minutes a day for the length of my walks, the plan showed over 30 minutes a day! The end of the questionnaire said I would receive my plan by email. I never received it. I was only able to see it in the app. I also never received the guidebooks.

Update: I’ve updated my rating from 1 star to 3, because their customer service responded to my complaint quickly and refunded my money.

Thank you for sharing your experience. We apologize for any confusion or frustration caused by our app's process. Regarding the plan not being received via email, we apologize for the inconvenience. Please contact us directly at support@slimkit.health so we can assist you further and resolve any outstanding issues promptly.