China Train Booking

Name: China Train Booking
Rating: 4.3 (95 reviews)
Author: China International Travel Service Guilin Co., Ltd.

A Fast Way to Secure Your Seat

Free · Designed for iPad

95 Ratings
Ages

4+
In-App Controls
Category

Utilities
Developer

China International Travel Service Guilin Co., Ltd.
Language

EN
+ 19 More
Size

101.6
MB

The Smart & Fast Way to Secure Your Seat! China Train Booking supports the use of electronic tickets for high-speed rail travel. You do not need to collect paper tickets before departure. Simply use your ID document to board the train easily and quickly. Since the electronic ticket system was implemented on 12306, it has saved 2,000 tons of paper annually, reduced approximately 6 million tons of wastewater discharge each year, and cut carbon emissions by 80,000 tons of CO₂ equivalent. In addition, electronic tickets save you more than 30 minutes of ticket collection time. Why use China Train Booking? Easily check real-time train schedules and ticket availability online. Tickets can be booked as fast as 1 hour before departure. Freely select your preferred high-speed train seat. We specialize in train ticket booking—any issues with refunds, exchanges, rescheduling, or train cancellations can be easily resolved by contacting us, with purely human customer service providing quick responses. You can view station maps and layouts to easily find your way. Receive booking status notifications within the app. Over 90% positive rating. China Train Booking app is launched by the internationally renowned travel company chinahighlights, known for its excellent travel and ticketing services. Our one-on-one, fully human customer service team will quickly answer all your questions and provide practical advice based on your specific situation, whether it’s related to ticketing or travel inquiries. Among hundreds of traveler reviews, we have received over 90% five-star ratings. More than 60% of our customers are repeat visitors. What to expect with the app: ● Check real-time train schedules and ticket availability online. ● Overcome language barriers and avoid wasting time queuing at train stations. ● Book tickets quickly, as fast as 1 hour before departure. ● Enjoy one-on-one customer service with instant chat via our app, as well as support through WeChat, hotline, and email to assist you with any emergencies. ● Secure your seat online quickly without waiting to buy tickets at the station only to find tickets sold out. ● Receive multiple travel options and one-on-one assistance to help you adjust your itinerary reasonably. ● Freely choose your preferred seat, such as a window seat or an aisle seat. ● Take high-speed trains without needing to collect paper tickets. ● Cancel tickets within 24 hours before departure. ● Payments are securely protected by PayPal, international credit cards, WeChat, or Alipay. ● No credit card fees or any hidden charges. ● Get transfer information, station layouts, maps, and other assistance through in-app guides. What our users say about us: “I have used this app for years and they have made it very seamless to use for non-Chinese speakers to use. Easy to make purchase and excellent communication if needed. Now with e-tickets I no longer need to wait in line to get a paper ticket.” - trazanka from US. “Travelling for the first time to China, I wasn’t sure how to book the train tickets. This app has made the whole process so easy! It’s very easy to use, the staff is very helpful and responded quickly! If trains aren’t available, they offer alternatives straight away. The staff also provides lots of general advice and translated notes in English and Chinese. The service provided by the app and staff is superb! Highly recommended! ” - Thomas83H from Britain “Not only did they notify me of train cancellations due to typhoons, they also rebooked for next day by grabbing last two tickets. Communication is perfect and fast. Thank you. You make buying tickets so easy.” - Eyepiktureu from US. “Amazing and incredible service, it helped you in EVERYTHING, tickets, seating, gives you directions, examples, Etc. The staff is very kind and always has an eye on you, which is very important in a country where do not understand a word!!!! Thank you for all your help, a 5 star service.!!! Keep on doing it!!!” - Maniac300769 from Mexico

Ratings & Reviews

4.3

out of 5

95 Ratings

Fast, Friendly & Fantastic
12/18/2017

Kim’s SoFi
I tried buying my train tickets on another app, but the app made me wait until 3 days prior to my trip to make the purchase. Because of my travel schedule, I couldn’t wait that long. I decided to try this app, and I’m so glad. I was able to order them immediately. I could communicate directly with them on WeChat, and they had my tickets issued within 4 hours. Then they delivered them to me by courier 2500km away within 2 days!!! They followed up with me too. This service costs a little more, but is well worth it! I will definitely be using this app again!!! And I appreciate the excellent customer service that was provided!
Fast, Friendly & Fantastic
12/18/2017

Kim’s SoFi

I tried buying my train tickets on another app, but the app made me wait until 3 days prior to my trip to make the purchase. Because of my travel schedule, I couldn’t wait that long. I decided to try this app, and I’m so glad. I was able to order them immediately. I could communicate directly with them on WeChat, and they had my tickets issued within 4 hours. Then they delivered them to me by courier 2500km away within 2 days!!! They followed up with me too. This service costs a little more, but is well worth it! I will definitely be using this app again!!! And I appreciate the excellent customer service that was provided!
3 years LOYAL to this APP! Many more to come.
09/24/2019

Ashleigh412
When I first moved to China it was hard, buying food was hard, getting a taxi was hard and altogether transportation was difficult to comprehend. Just like other foreigners I had to rely on a chinese friend or a local to help me book a train ticket all the time and I sometimes felt like a burden. Luckily , I came across this APP on the apple store and it changed everything for me. Now everything is in English and it’s so easy to navigate. The customer service is beyond amazing! Great English speakers. I highly recommend this app to any foreigners or even mainlanders that prefer a more simpler way to book train tickets.

Developer Response
Thank you so much for supporting us for 3 years! Your words keeps telling us what we are doing is right and worth. We will continually update our app and provide you more first-class service.
3 years LOYAL to this APP! Many more to come.
09/24/2019

Ashleigh412

When I first moved to China it was hard, buying food was hard, getting a taxi was hard and altogether transportation was difficult to comprehend. Just like other foreigners I had to rely on a chinese friend or a local to help me book a train ticket all the time and I sometimes felt like a burden. Luckily , I came across this APP on the apple store and it changed everything for me. Now everything is in English and it’s so easy to navigate. The customer service is beyond amazing! Great English speakers. I highly recommend this app to any foreigners or even mainlanders that prefer a more simpler way to book train tickets.
Developer Response 09/25/2019
Thank you so much for supporting us for 3 years! Your words keeps telling us what we are doing is right and worth. We will continually update our app and provide you more first-class service.
Professional, Responsive and Reliable
05/09/2018

Rozymath
I was very nervous about booking train tickets in China but everything worked out perfectly! Our tickets were purchased and waiting for us when we checked in at the hotel. On the morning of our trip Ricco came to our hotel and accompanied us throughout the boarding process. At our destination Lily met us and took us to our hotel in Xi’an. Lily didn’t leave us until we were all checked in. She even gave us her number in case we needed help with translation later. I highly recommend using this service!

Developer Response
We sincerely appreciate for your valuable feedback. It’s our great honor that we helped you a little bit in train travel in China. You are always welcome to send us your idea if you have any suggestion about our app. We wish to provide more first-class service for your next trip.
Professional, Responsive and Reliable
05/09/2018

Rozymath

I was very nervous about booking train tickets in China but everything worked out perfectly! Our tickets were purchased and waiting for us when we checked in at the hotel. On the morning of our trip Ricco came to our hotel and accompanied us throughout the boarding process. At our destination Lily met us and took us to our hotel in Xi’an. Lily didn’t leave us until we were all checked in. She even gave us her number in case we needed help with translation later. I highly recommend using this service!
Developer Response 05/15/2018
We sincerely appreciate for your valuable feedback. It’s our great honor that we helped you a little bit in train travel in China. You are always welcome to send us your idea if you have any suggestion about our app. We wish to provide more first-class service for your next trip.
Buggy app, fraud service- paid for tickets that were not booked, no refund!
09/24/2018

=[MA]=
Bookings are made incorrectly, app is buggy (calendar displays incorrectly, seats available display doesn’t work well, other pieces of information display incorrectly or not at all). When needed, service can’t be reached. Due to all of these issues, I have had business trips derailed and now just buy tickets in advance at a ticket window as the bugs/mistakes/crap service with this app isn’t worth it. Had used in the past, will no longer use. *Update- new experience- I’ve just once again tried to use this app to book a trip after my prior negative experience. When I arrived at the station to pick up my ticket, there was no booking. And I have not yet been refunded the cost of the ticket and the service fee. TOTAL FRAUD!

Developer Response
We truly regret for bringing you such an inconvenience. Also we appreciate your feedback. Your booking was refunded already. We hope you can double check with your payment account. When you meet any problem with your train tickets, we are always on-hand to help. So don't hesitate to contact us in the first place whenever you need. We sincerely wish your continued support. Any feedback is always welcome.
Buggy app, fraud service- paid for tickets that were not booked, no refund!
09/24/2018

=[MA]=

Bookings are made incorrectly, app is buggy (calendar displays incorrectly, seats available display doesn’t work well, other pieces of information display incorrectly or not at all). When needed, service can’t be reached. Due to all of these issues, I have had business trips derailed and now just buy tickets in advance at a ticket window as the bugs/mistakes/crap service with this app isn’t worth it. Had used in the past, will no longer use. *Update- new experience- I’ve just once again tried to use this app to book a trip after my prior negative experience. When I arrived at the station to pick up my ticket, there was no booking. And I have not yet been refunded the cost of the ticket and the service fee. TOTAL FRAUD!
Developer Response 09/26/2018
We truly regret for bringing you such an inconvenience. Also we appreciate your feedback. Your booking was refunded already. We hope you can double check with your payment account. When you meet any problem with your train tickets, we are always on-hand to help. So don't hesitate to contact us in the first place whenever you need. We sincerely wish your continued support. Any feedback is always welcome.