N26 — Love your bank 4+

I absolutely love this bank... I can add money multiple ways so no more struggle to move $ from 1 account to another..Direct deposit, bank transfer, Debit Card, other N26 users and even Google/Apple pay...I used to have to either PayPal from my SOs account to mine or vice versa and then transfer from PayPal to my bank account or put the loaded card on cashapp, add money, replace the card with the I need the money on, and cash out and both ways would cost me 3 - 4 dollars or more each time... Now it's as quick as a regular debit purchase and thanks to Spaces I no longer even need the different accounts because I can just separate my money into bills, fun, savings, etc all in the app in seconds and they all still be part of the same account but spending only comes out of the one I want without unintentionally overlapping or miscalculation thinking I have more to spend than I do. Seriously it's like... All the little "didn't know I needed it til I had it" features... 1card1app1bank. I usually don't do long reviews unless its negative but n26 earned this one.

Hi Lisa, we appreciate your review, and we're so glad to hear you're loving N26! We are always working to improve and add features. We'll be sure to pass your feedback to our team as well. Once again, we're so happy you're enjoying N26. Best, Customer Support Team

After having used this as my primary bank for a few months once Simple announced they were shutting down, they randomly required me to do a new ID verification. One problem: both my license and passport had just expired, and this was right before a banking and federal holiday. No biggie, I thought, I’ll just try and reach out to their customer support to see if there’s any other ways to verify my identity to be able to oh idk log in and check my account balance. Good luck getting a hold of anyone!! I went almost a week without being able to check my account balance and got very familiar with the check balance features of ATM’s again. Once state facilities opened back up after the holiday I went in and got my license renewed and got the temporary license while I wait for them to mail my new ID (at least 2 weeks). I also finally got in touch with someone at N26 after several hour-long hold sessions. They refused to assist me and told me if I didn’t have a valid plastic ID in 3 business days they would cancel my account. What??? That’s way fewer days than it takes to actually get a valid ID! I pleaded with them, but they refused to assist me further. I immediately offloaded all my money to a cash app card and sprinted to my nearest local bank and opened an account. Don’t trust these folks with your hard-earned dollars. If I hadn’t been able to figure this out in time I would have been fully screwed and starving.

Hi Kyle, we are very sorry to hear about your experience. We will make sure to pass your feedback along to our team because we strive to provide excellent customer service. If you need any other assistance or have any questions please do not hesitate to call our support team at 1-888-N26-0-N26 (1-888-626-0626). Best, Customer Support Team

I want to first say that I have never in my life written a bad review for any company or service whatsoever. It is not my personality to do so. However, I feel inclined to warn new users to the COMPLETE SHADINESS of this company before it's too late. My wife and I both opened an N26 account several months ago. We used it for receiving our pay from work, and had a few miscellaneous personal transfers/gifts etc. ALL OF THE SUDDEN in April, BOTH of our accounts were frozen without warning. We couldn't make transfers, purchases or touch our money in any way. After 30 days of sending dozens of emails and having NO RESPONSES and WITHOUT any warning, we were told our accounts would be closed and we needed to provide another bank account for them to transfer our money. They gave no reasoning and once again did not respond to ANY OF OUR EMAILS. Another 30 days went by, and still nothing. No sign of our money, our accounts had both already been closed so we no longer had access to even be reassured that our money was still there. After contacting several 3rd party companies for help in filing official complaints, our money finally showed up after a total of 2.5 months of completely being in the dark and not knowing what was happening. If you feel like I am exaggerating, just google "N26 blocked my account" and read the 100s of OTHER STORIES THE SAME AS OURS. Unless you feel like gambling your money, DO NOT use N26.

Hi there, we're very sorry to hear about this. We'd be happy to take a further look into this issue you experienced. Please contact our customer support by phone at 1-888-N26-0-N26 (1-888-626-0626) for further assistance. Best, Customer Support Team