IHG® Hotel Deals & Rewards 4+

We stay a lot of places, in various cities. My family of 5 found high satisfaction in our 2 bedroom suite. There weren’t photos of the 2 bedroom suite online, so even though I wasn’t able to review the room before booking it exceeded my expectations. For us to have a master suite, my 2 sons to have their own bedroom and bathroom, and my daughter to have the living room we felt like it was a true getaway. The kitchen was an added bonus. We had La Nova pizza and Anchor Bar wings delivered and it was pretty cool to use the plates supplied in our kitchen instead of the paper ones I brought. Afterwards we just threw all of the dishes in the dishwasher. Breakfast was very good! All together great experience. We hope to find time to return again soon!

I always use the app to make my reservations. When completed, you get a confirmation number. I always take a screenshot of it as a backup to the app, but I’ve never needed it. I’ve never had a reservation lost, cancelled or overbooked using this app. Plus as part of the rewards program you can build up points for a free or discounted rate.

The app will show current offers and deals. You can search cities or favorite destinations such as a theme park or aquarium and it will show you the closest hotels to that destination. I find it better to use the app then one of the big name hotel search websites where I’ve actually had them lose my reservation or overbook.

Holiday Inn Express and Staybridge are our go to.. and this app makes it more convenient. If you made a reservation several weeks in advance, I recommend calling the hotel phone number which is right on your app reservation and confirming your stay.

One if the worst transactions I have ever made. I made an reservation Thru the app. I showed up at the hotel and they had no record of it. Have them the confirmation and they could not find it. Told me they would cancel the reservation and put me in as a walk-in. I said no because IHG would charge me for not using the reservation. I insisted on calling IHG which I did. After much conversation I was escalated to a supervisor. She confirmed the problem talked to the clerk and it was resolved but alas I ended up billed by the hotel and again by IHG anyway. Double billed. With heroic effort I was able to get a phone number of IHG. then they proceeded to tell me yes there was a mixup but has to be solved by hotel not IHG. SPENT ANOTHER half hour on phone and got a case number. Passing the buck back and forth. Blaming it on the other guy but making me responsible for following up to see if it is fixed. It is almost unbelievable for a customer to be treat this way. A better answer would be @ I will solve this problem for you and call you when it is resolved or with 72 hours if it isn’t. Bad guest relations.