The Intercom Conversations app lets teammates access all their Intercom conversations and customers from their iPhone or iPad.
Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.
With the Intercom Conversations mobile app you can:
Manage your inbox from anywhere
View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes
Start or continue a conversation
Send a new message or respond to a customer via in-app or email
Insert saved replies to resolve common questions faster
Search and see your leads and users
Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth
Bug fixes and performance improvements.
Ratings and ReviewsSee All
Not even close to the Web experience
Very minimal as far as features that are supported in the Web version. It works in a pinch, if you’re in a hurry and need to reply to a message, but it’s honestly not very useful for anything else. And even that is weak — there is no way to create a hyperlink in a reply, I have to type out my app’s URL each time. Very frustrating.
Love intercom, app needs work
I won’t go into crazy details about every little item that needs tending to... generally speaking, the app helps respond to customers via mobile, which is extremely helpful. However, when you’re paying $$$ hundreds or thousands per month — it would be nice to have some pretty standard items properly working.
Main wishes for improvement are:
-Reduce message received latency
As of now, it’s not “instant” and can take a few seconds or longer to show up on phone when it’s already showing on webapp
-Allow saved replies inserting / editing
It’s completely ridiculous that you can’t edit a saved reply and add/insert personal touches or extra details. When you use a saved reply from mobile, if you want to edit the message — you have to sift through HTML formatted nonsense.
App is sometimes buggy, doesn’t refresh up-to-date info, needs force closing, etc.
-Modify qualification settings / editable fields
If I’m talking to a customer and they ask me to update their email, company name, name or any other qualification detail — I am unable to make the change via mobile. I have to get on the app. Pretty sucky.
Overall once these are addressed, I’d be happy to change my review since we love intercom.
Horrible! Just horrible!
Sigh. I really like Intercom as a product but they really did a poor job on this app. It’s so bad I don’t even think they should’ve released it at all. They should’ve just improved the web experience for iOS devices if they had to choose that vs releasing this horrible app. Where do I begin? Sigh:
- cannot add tags to conversations
- cannot use any of the integrations you have configured
- no keyboard shortcuts AT ALL for external keyboards (WHAT?!!!!)
- cannot select just the text you want to copy & paste but instead have to select the entire body of a conversation forcing you to paste it somewhere else and copy again just want you want
All in all it becomes a waste of time to use. And they haven’t optimized the web for iOS devices either but as painful as THAT is, it’s still better than this iPad app.
With Family Sharing set up, up to six family members can use this app.