The Intercom Conversations app lets teammates access all their Intercom conversations and customers from their iPhone or iPad.
Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.
With the Intercom Conversations mobile app you can:
Manage your inbox from anywhere
View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes
Start or continue a conversation
Send a new message or respond to a customer via in-app or email
Insert saved replies to resolve common questions faster
Search and see your leads and users
Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth
Fixing a bug that causes crashes for some users trying to log in to the app.
Ratings and Reviews
Not even close to the Web experience
Very minimal as far as features that are supported in the Web version. It works in a pinch, if you’re in a hurry and need to reply to a message, but it’s honestly not very useful for anything else. And even that is weak — there is no way to create a hyperlink in a reply, I have to type out my app’s URL each time. Very frustrating.
Very difficult to use
Is the mobile app really supported? I would use it much more if it weren’t so difficult. Saved replies are so limited. When editing you have to add your own html. And then you can’t start typing your own text and then add the saved reply. Sending an article: Rather than a huge overhaul, how about just the option to add more of your own text before sending an article? As it is today, you choose an article to send and it just sends it offering no chance to preface it or come across as a human. I hate the idea that I’m sending my user two emails and one just has a link to an article. So rude. So then I spend alllll this extra time trying to find the link, which isn’t provided from within the interface. So frustrating and time consuming. Half of the time the users full conversation history and details aren’t visible in the app. That also makes it difficult to construct a professional or polite reply.
Can’t copy a word or sentence from a conversation. Have to copy the whole thing the paste it elsewhere.
I’ve tried accessing the web app via iPad and that is slightly better, but still challenging. In today’s mobile workforce it would be really helpful if I were better enabled to conduct support from my phone.
Love intercom, app needs work
I won’t go into crazy details about every little item that needs tending to... generally speaking, the app helps respond to customers via mobile, which is extremely helpful. However, when you’re paying $$$ hundreds or thousands per month — it would be nice to have some pretty standard items properly working.
Main wishes for improvement are:
-Reduce message received latency
As of now, it’s not “instant” and can take a few seconds or longer to show up on phone when it’s already showing on webapp
-Allow saved replies inserting / editing
It’s completely ridiculous that you can’t edit a saved reply and add/insert personal touches or extra details. When you use a saved reply from mobile, if you want to edit the message — you have to sift through HTML formatted nonsense.
App is sometimes buggy, doesn’t refresh up-to-date info, needs force closing, etc.
-Modify qualification settings / editable fields
If I’m talking to a customer and they ask me to update their email, company name, name or any other qualification detail — I am unable to make the change via mobile. I have to get on the app. Pretty sucky.
Overall once these are addressed, I’d be happy to change my review since we love intercom.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Search History
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Intercom, Incorporated
- 17 MB
- Requires iOS 14.0 or later.
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Age Rating
- © Intercom, Inc.