iQmobile Banking 4+

Easy to find what you are looking for. Easy to transfer funds.
The one thing I do not like is signing in.
I have a user name that has many variations and the site used to bring up a picture. If the picture was wrong, I knew I had the wrong user name.
Now I have to make sure I’m ow it. The other was more user friendly.

I liked the old set up better, it felt safer, I know it may sound funny but the difference to me is like righting on fine stationary and then writing on a napkin, this app. feels pretty flimsy! I hope my account is safer then it feels! Another thing that bothers me is, the first time I made a transfer I wasn’t sure if it actually went through because the transfer doesn’t show right away, on the front page, the old set up showed the transfer immediately. Businesses always think change is better but not always does the customer think so! I gave you three stars because I still love being able to do my banking from home. Thank you for the opportunity to share my opinion.

I have sent two different emails with my concern. Sometimes when I go in it goes directly to the page for Bill Pay. I cannot get to my accounts so I have to delete my app from my phone and reinstall it which means each time I have to go through the initial set up process. Yes my phone is up to date. I sent a message the first time the person responded immediately but had to refer to the IT Department and their response is delayed and I miss their message. This started with your update, I had no problems previously. I would appreciate you looking into this and respond in a timely manner about how you can fix this issue.