J.O.E.‪®‬ 4+

Jura Operating Experience

JURA Elektroapparate AG

    • 1.9 • 111 Ratings
    • Free


JURA Operating Experience (J.O.E.®) is the modern, intuitive and convenient way to make optimum use of the many customisable setting and programming options on your JURA coffee machine*. With JURA Operating Experience you can control your JURA coffee machine* from your mobile device, with all the convenience of touchscreen operation.

To use all the features of J.O.E.® you will require a smartphone or tablet with
• iOS 11.0 (or higher)
• Bluetooth 4.0 (or higher)
• WatchOS 5.0 (or higher) - Usage of an Apple Watch is optional

For more information, visit www.jura.com/joe

* J.O.E.® is compatible with all JURA coffee machines equipped with Smart Connect or WiFi Connect.

What’s New

Version 3.2.0

This version integrates the brand new features of JURA. Furthermore we have implemented a number of improvements and smaller bugfixes for existing features.

Ratings and Reviews

1.9 out of 5
111 Ratings

111 Ratings

Shagghie ,

No way to schedule a brew and no way to fill a travel mug with 2 orders

Thousands for a coffee robot, and it can’t even fullfill the single most important ask: to wake up to a cup of coffee without having to manually turn on the machine every morning and wait for it to heat up. The Jura Eva series would have been perfect for us were it not for this oversight.
Praying for a software update to allow the machine to at least turn on and warm up every morning, or even just never turn off.
What’s the point of spending thousands, if the robot can’t save me the most precious resource in the world: time. At this point my trusty 30 year old Silvia is literally faster for a cup of espresso.
To top it off, you can’t even order a double coffee to fill a 12oz or 16oz travel mug, so there’s that too. Frustratingly, the coffee maker and app should absolutely be able to do both of these simple things, both of which are a-priori core capabilities.

Developer Response ,

Dear Shagghie, thank you for your message. To focus individually on your request we would like to contact you by telephone. Please let us know by e-Mail: info@jura.com your phone number and from which country you are. We will then contact you as soon as possible. Yours sincerely, JURA Switzerland

JA MikeT ,

Don’t Download

Version 1.3.0 dumbs your machine down and takes away your customizations. And the new interface hides the simple act of making an espresso or coffee behind an opaque and non-intuitive interface.

If you liked a slightly less strong espresso when you had Honduran beans, or had dialed in that perfect setting for a natural processed yirgacheffe that’s all gone now. Everything’s a one off each time you order. Place an order, adjust the strength lower the brew temperature, and if you like the results better write the recipe down because there’s no way to save that to the app anymore. With the old interface I could create a latte “recipe” that could be ordered even if it wasn’t part of the native machine’s menu. That’s all gone. Now when I open the app, it looks like the only product available from the machine is hot water for tea!? This update was clearly not well thought out.

So the good news is that all your customizations are still there, the problem is that the app developer messed up the transition of the old customizations to the new format. If you long press the beverage that first shows up when you start the app and then drag it to a new location, you’ll see that there are now two different beverages; one of these will be the first beverage you set up on your original product settings page. You can continue long pressing and dragging to eventually reveal your old product setting beverage menu.

Developer Response ,

Dear JA MikeT. We regret that you could not use J.O.E.® to your satisfaction. We are constantly working on the optimization of the user experience, further updates are already planned. For specific questions please contact JURA customer service at info@jura.com. Yours sincerely, JURA.

Jim Hoffoss ,

Not Really Worth the Effort

Given the thousands of dollar we spent on our Jura, one would think the app possessed equally sophisticated technology. Not even close. First, only one person at a time can use the app to connect to the Jura. Second, the Order feature is useless because any settings you assign to any one product (i.e., coffee, espresso, etc.) is immediately lost once the drink is made. Third, our Jura doesn’t offer a timer/wake up feature like most of the cheapest coffee makers on the market today, so I blame Jura more than the app developer for this ridiculous oversight. Really?!? It’s 2021 and Jura can’t add a wake up feature to either the machine or the app??? WTH. In summary, the only real benefit to the app is perhaps in impressing your friends by ordering an espresso via the app. In other words, it offers no real convenience, utilitarian prowess, or time saving features. Very disappointing. Say it ain’t so, J.O.E.? It is.

Developer Response ,

Hello Jim Hoffoss. Thank you very much for your feedback. We are sorry that you are not satisfied with J.O.E.®. We would like to help you and invite you to contact our customer service: info@ch.jura.com. Please let us know in which country you live and the phone number where you can be reached during the day. Best regards, JURA

App Privacy

The developer, JURA Elektroapparate AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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