Description

JURA Operating Experience (J.O.E.®) is the modern, intuitive and convenient way to make optimum use of the many customisable setting and programming options on your JURA coffee machine*. With JURA Operating Experience you can control your JURA coffee machine* from your mobile device, with all the convenience of touchscreen operation.

To use all the features of J.O.E.® you will require a smartphone or tablet with
• iOS 11.0 (or higher)
• Bluetooth 4.0 (or higher)
• WatchOS 5.0 (or higher) - Usage of an Apple Watch is optional


For more information, visit www.jura.com/joe

* J.O.E.® is compatible with all JURA coffee machines equipped with Smart Connect.

What’s New

Version 1.3.1

J.O.E.®'s design and user interface are now even more modern and intuitive.

The JURA Cockpit, which is integrated into J.O.E.®, allows you to view status messages from the JURA coffee machine at any time.

The JURA Cockpit, which is now integrated into J.O.E.®, provides clear status messages to keep you informed at all times. It provides facts and figures as well as tips and tricks to help you get the most out of your coffee machine. If you have any questions or problems, JURA customer support is only a tap away.

Ratings and Reviews

1.9 out of 5
55 Ratings

55 Ratings

Shagghie ,

No way to schedule a brew and no way to fill a travel mug with 2 orders

Thousands for a coffee robot, and it can’t even fullfill the single most important ask: to wake up to a cup of coffee without having to manually turn on the machine every morning and wait for it to heat up. The Jura Eva series would have been perfect for us were it not for this oversight.
Praying for a software update to allow the machine to at least turn on and warm up every morning, or even just never turn off.
What’s the point of spending thousands, if the robot can’t save me the most precious resource in the world: time. At this point my trusty 30 year old Silvia is literally faster for a cup of espresso.
To top it off, you can’t even order a double coffee to fill a 12oz or 16oz travel mug, so there’s that too. Frustratingly, the coffee maker and app should absolutely be able to do both of these simple things, both of which are a-priori core capabilities.

Developer Response ,

Dear Shagghie, thank you for your message. To focus individually on your request we would like to contact you by telephone. Please let us know by e-Mail: info@jura.com your phone number and from which country you are. We will then contact you as soon as possible. Yours sincerely, JURA Switzerland

JA MikeT ,

Don’t Download

Version 1.3.0 dumbs your machine down and takes away your customizations. And the new interface hides the simple act of making an espresso or coffee behind an opaque and non-intuitive interface.

If you liked a slightly less strong espresso when you had Honduran beans, or had dialed in that perfect setting for a natural processed yirgacheffe that’s all gone now. Everything’s a one off each time you order. Place an order, adjust the strength lower the brew temperature, and if you like the results better write the recipe down because there’s no way to save that to the app anymore. With the old interface I could create a latte “recipe” that could be ordered even if it wasn’t part of the native machine’s menu. That’s all gone. Now when I open the app, it looks like the only product available from the machine is hot water for tea!? This update was clearly not well thought out.

UPDATE
So the good news is that all your customizations are still there, the problem is that the app developer messed up the transition of the old customizations to the new format. If you long press the beverage that first shows up when you start the app and then drag it to a new location, you’ll see that there are now two different beverages; one of these will be the first beverage you set up on your original product settings page. You can continue long pressing and dragging to eventually reveal your old product setting beverage menu.

Developer Response ,

Dear JA MikeT. We regret that you could not use J.O.E.® to your satisfaction. We are constantly working on the optimization of the user experience, further updates are already planned. For specific questions please contact JURA customer service at info@jura.com. Yours sincerely, JURA.

DWD2012 ,

Update ver 1.3 removed all personalized settings

It worked great for first 9 months of use. Then an app update made it unusable. The only thing that the app will allow is milk. How about coffee?

Thank JAMike for letting us know settings were hidden.

Customer service would be nice. E-mail response was make sure your connected. Duh!! My voice mail message from last week hasn’t been returned.

This new app also keeps disconnecting when previously it was always ready to go when machine was on. Seriously? Who thought it was time to release this.

When are you going to solve this connectivity issue. I spend more time connecting to Bluetooth than selecting coffee. If I get interrupted and take a call or open another app or respond to pop up, i have to reconnect again. It doesn’t make sense why it was changed from what worked before. It is funny how the revision description is always the same. Making it more intuitive. Well it is less than it was. Removing a star again. It was 5 stars in Jan.

Developer Response ,

Hello DWD2012. Thank you very much for your feedback. We are sorry that you are not satisfied with J.O.E.®. We would like to help you and invite you to contact our customer service: kundendienst-kaffee@ch.jura.com. Please let us know in which country you live and the phone number where you can be reached during the day. Best regards, JURA

Information

Seller
JURA Elektroapparate AG
Size
408.9 MB
Compatibility

Requires iOS 10.3 and watchOS 5.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Traditional Chinese, Turkish

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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