Take JetBlue everywhere you go! Download our award-winning app to book, manage and check in for your trips, access boarding passes and more.
Day of travel – Your day of travel is a breeze with key information right on the home screen.
Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps.
Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on!
My trips – Add your upcoming and past itineraries to access everything you need to know.
Book flights – Search and book your next trip with ease.
Chat with us – Connect with a JetBlue crewmember quickly through live chat and get your questions answered.
Airport pickup – Rent a car with Avis/Budget or schedule a shuttle.
Inflight experience – View all our snacks, drinks and entertainment options.
City guides – Learn about hot spots by tapping on city names in My trips.
My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, view your Travel Bank balance (if you have one), request points for past trips and enjoy a more personalized experience.
& More – Access our flight tracker, travel tools, airport maps and other content.
• You can now get notifications for sales, offers & promos.
• You can now enter promo codes when booking on the app during sales.
• Various updates.
Ratings and ReviewsSee All
Can’t get boarding pass
This latest update is broken. I can see my trips and check in, but can’t get an electronic boarding pass. I get the message “Bummer. There was an error creating your mobile boarding pass. Please try again later.” I have flown 3 JetBlue flights in the past 2 weeks since the app update and I get this error every time, no matter how many times or how much “later” I try. I have deleted and reinstalled the app several times, logged out and back in again, and even updated the iOS to 12.2 (and deleted/reinstalled and logged out/in the app again after). THIS NEEDS TO BE FIXED! There are a lot of other features JetBlue really should add to be competitive with other airlines that other reviewers have noted, and I agree. But at the very least you need to have reliable access to mobile boarding pass, this is an expectation of any traveler today to bypass checkin or kiosks.
Spirit or JetBlue
Most recent JetBlue exp, I purchase a one way ticket to DR for me and my sis and upon boarding the connecting flight was told to get in line to speak to gate agent, once it reached our turn Was told we couldn’t board because we needed a return flight and was told we didn’t have time to purchase one because they were getting ready to shut the door. As I frantically tried to purchase a ticket on the handy JetBlue app they began counting down 1 min, 30 seconds, 15 seconds Then sorry too late. You will have to come back tomorrow there are no more flights going out today and because you bought a basic ticket we can’t try any other connecting flights. I was appalled, instead of having us wait in line to speak to gate agent she could have just told us so we could have had ticket purchased by the time we got to the front of line. We could have been told in Cleve when we arrived at airport to board the first flight. And the 3 min it would have set the flight back for me to complete the purchase could have been made up in the air, instead we had to get a hotel in FLL and missed our appt for that afternoon. Felt like something I would have experienced with Spirit and I quit riding Spirit because of the horror stories.
My wife and myself planned a trip for our honeymoon and they didn’t assign us seats together even though we bought tickets together. Don’t understand how that makes sense especially with her being terrified of plans and needs me to sit next to her. I didn’t get any help from anyone that I chatted with online or on the phone and for this very reason never have flown with JetBlue and honestly never will after this trip! Please be aware of this trap and if you have kids don’t expect them to sit with you when you buy your tickets unless you pay the 50 dollars per person to change them. Absolutely ridiculous and the main reason why I fly with southwest and not JetBlue! Be aware of this scam and know that they don’t care if it’s your honeymoon, birthday, or funeral as long as they scam you and get their money’s worth. Then they tried to badmouth Expedia and such saying don’t do it with them just do it through us. Sorry to say but the trip with Expedia was perfect and the only problem was the flights with this flaky company. Just lost another 4 customers and more because I will be letting the world know of how difficult and complicated it was working with this airline. I will be making a post telling friends and family to never fly with this company for this very reason! Absolutely ridiculous without any help from you guys!
- JetBlue Airways Corporation
- 121.1 MB
Requires iOS 12.0 and watchOS 2.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- ©2020 JetBlue Airways
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