John Hancock Retirement 4+

I am using My Life Now app from almost 3 years and I never had major complaints. This new app provides website access from the app itself rather than logging to website through browser like in old app. This is great feature and reduces a lot of pain to see additional information like vested balance etc. without logging again.

Hi - thanks for downloading John Hancock’s retirement app. To easily access additional detail without logging in to myplan.johnhancock.com, click on the “view full retirement website” link in the app’s “More” tab.

Why would you design a app to not work? Doesn’t make sense. Links are not clickable and won’t let you proceed beside go back. But if you go back it says “ are you sure you want to go back? All data would be lost” Well no other place to go than go back and lose all the data you inputted so far so you have to start all over again. What’s the sense of this app really? I’ve tried closing the app. Restarting my phone. Reinstalling the app and the screen just darkens as if there is a button that is hidden you must press to move forward. The instructions clearly say what you need to do but nothing works besides go back once you made it so far.

App might be a fake app and now all my info and anyone else’s is compromised. Beware of this app.

Hi - rest assured that our app is real and your information hasn’t been compromised. We’re sorry you had a less than ideal experience while using our app and we appreciate you bringing this to our attention. We’d really like to improve your experience, but need more information to help with your unique issue. Please contact us by accessing https://myplan.johnhancock.com/contactus directly.

Apart from checking your balance and allowing you to change profile settings and contributions amounts, I don’t see what else this app can do for me. I can’t even check deposit history… sure they have statements, but only quarterly statements from the last quarter so I can’t even see what’s been deposited for months at a time. Overall, the fact that I can’t even see deposits makes this app somewhat useless. Seeing my account balance is the bare minimum, but I can already do that from any other 3rd party finance management app, so really there is no useful resources here. Very basic and disappointing.

We're looking to expand the in-app experience with future updates. In the meantime, you can easily utilize all of the great resources on our website with the convenience and ease of access via the mobile app.