JW Library Sign Language 4+

Recently, via a video call we helped a Bulgarian deaf man to download the app on his phone. After some time he finally succeeded to choose the Bible in his language. However, when trying to walk him through choosing “издания” (publications) and “медия” (media) he was confused with having English appear and then have to choose a language again in each of those categories. It was frustrating to him because he thought he was making a mistake over and over again. It would be more user friendly, especially for deaf people, many of whom who have limited reading ability in other countries, if the main language that is chosen when downloading the app and bible is the language that those categories display publications or media in.

I just reloaded iOS onto my iPad and needed to download all of the videos again. The app randomly crashes and frequently becomes unusable during this process. After restarting the app, the app will not open, it does not even get to the flash screen before crashing many times. My guess is that I am going to need to delete the entire app again in order for me to get the app functional (this has happened previously when I first set up the app.)

If switching to another app and then trying to open JW Library again, I consistently see only a black screen and must force quit for it to work properly again. This is the only app out of 65 that I use that I see this problem with.

App still has UI bug that has been present for many months. The pop-up menu at the bottom should disappear after a few seconds or when the video is one-finger tapped, but actually leaves a very visible and distracting grey box.

The custom playlists do not allow for selecting anything other than a full chapter and won’t allow trimming. Also, playlists still do not support importing media. These features were present on third-party apps like Cienega almost 8 years ago.

The songs take an inordinate amount of time to load. The load time is so exaggerated that students often press two or three times because they think the app is not responding. The extra touch inputs then interfere with the correct playback of the songs.

Thank you for endeavoring to fix these issues.

Would like to thank you for all the hard work and effort put into this app. It is totally awesome how Jehovah uses us imperfect humans in order to carry out his work of informing people of all languages of his purpose of bringing all his creation together as one happy family. As Revelations 4:11 aptly puts it-all glory and honor belongs to Jehovah.
Yes, there are glitches in the program at times-such as the screen going black without reason (as if it is shutting down but not off). It is both on my iPhone and my iPad so is it the amount that I’ve downloaded them problem? I wish I could open the English and Sign at the same time. Maybe some day.
Thank you again for this small treasure.
DH