iPhone Screenshots

Description

Manage common IT tasks on your mobile device and get real time visibility into your IT environment. This mobile app gives technicians the workflows they need between Kaseya VSA and Kaseya BMS to get IT done, faster, on the go. Manage and resolve service tickets quickly from your mobile device with access to IT asset information in the palm of your hand. This application is for those who have Kaseya VSA or Kaseya BMS, or both!

Kaseya VSA integrated with BMS tickets on your mobile device, enables technicians on the move to quickly access asset and agent information on tickets. See the status of the agent and see what endpoints are online and offline, all while seeing the latest audit information about endpoints.

With BMS, create, view, assign, search, and update service tickets. You can capture notes, time entries and attachments such as photos all on your mobile device. If you have a service call associated with a ticket, you can find those tickets and see all details, such as this ticket requires a technician to go offsite which is great for both dispatchers and technicians. For IT Managers, get real time visibility into the IT environment by seeing ticket assignments, resolutions, critical tickets.

With VSA you can see recent events, like last time endpoint checked in. You can see agent and asset views and filter agents by views so you can filter down by agents. Filter by organization and machine groups for easy management.

Requires Kaseya VSA or Kaseya BMS

What’s New

Version 1.1.0

* VSA Alarms support
* Time Entry improvements
* UI/UX updates

Ratings and Reviews

3.2 out of 5
17 Ratings

17 Ratings

xl oddball lx ,

Misleading

You shouldn’t post images of features that aren’t implemented. It goes against Apple’s App Store review guidelines.

2.3.1 Don’t include any hidden or undocumented features in your app; your app’s functionality should be clear to end-users and App Review. Similarly, you should not market your app on the App Store or offline as including content or services that it does not actually offer (e.g. iOS-based virus and malware scanners). Egregious or repeated behavior is grounds for removal from the Developer Program. We work hard to make the App Store a trustworthy ecosystem and expect our app developers to follow suit; if you’re dishonest, we don’t want to do business with you.

Funtodo 07282012 ,

Nice Application

I really like being able to view/edit/create tickets on the go! I can see the future of the design and expect a lot of great features to be added as it matures. I’ve never had an error message and pretty easy to use!

Developer Response ,

Thank you for your review and support. We look forward to delivering the enhancements we have planned for Fusion

BigWillyO ,

I don’t get all the hate

Most of these reviews are before the product even launched. App is working fine for me

Developer Response ,

Thank you for the review. Our most recent Fusion update included key performance enhancements to create a swift user experience.

Information

Seller
Kaseya International
Size
62.6 MB
Category
Business
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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