Kearny Bank Mobile Banking 4+

I think it is ridiculous that you need to put a password in between each deposit

Let me level-set. I view apps as programs designed to provide access to otherwise unavailable processes. Additionally, an app should be easy to use and I intuitive

I am a little disappointed with this app. Not because it does not provide access but because it is not intuitive or innovative. It’s basic and cumbersome.

Don’t get me wrong, it works, but it’s unsatisfying for deeper banking needs.

Here’s a short list of things I think could be better:

1. Remove the adds for the app features. This is the app that has adds about itself. If you want to highlight the features, do it in the App Store or in a document, not mandatory adds that impede my personal banking information
2. Give users access to their routing and account numbers in the app. I can’t tell you how many times I used a banking app to to that, and to not have it here is disappointing
3. Either enable Face ID for all security or remove the additional security required to see info within the app. How many times do we need to log in? 1 and done.
4.Customizeabke quick links

This app just seems like a forgotten child in an ever-evolving world. I think there is a lot that could be done to help users have a better overall experience and I hope to see design or technical changes in the future.

But again, this app is basic and works.

So, 3 stars from me just because it works like a car that with a broken gas gauge and broken speedometer, there’s room for improvement.

This app has generally worked fine for me, but for the past month or so, touch ID no longer works on my iPhone 8. I’ve tried disabling and re-enabling touch ID but nothing works. I still need to login with my password, despite the presence of the touch ID button on the login screen, which does nothing when pressed. Frustrating. A step backward!

Also, it would be nice if the app would show you your accrued interest, or any interest information whatsoever. You have to logon with your computer to see any of that. Why not in the phone app?