Keeper Password Manager 4+

11/10 would recommend

Only one small complaint, although it might not be on them. For some reason the app store doesn’t show when the app needs to be updated. Whenever the list pops up for apps that need to be updated keeper is never on that list. I have to look it up in the app store to check if an update is available. When I search for it, it always says open as if it is updated. Only after I click it and go to the info page does it give the option to update, when it’s available. This is different than every other app for some reason. Been like that for over a year, and it happened 4 -5 times. Although it has no effect on the quality of the app so not that big of a deal. Other than that great app. The customer service is OUTSTANDING. There must be someone monitoring emails 24/7. I had trouble figuring something out late late at night and got a response within an hour. Couple other times I had questions and had responses and answers within 1 - 8 hours. AND it was an actual person every time. That alone to me is worth keeping that app long term. App always works too never any glitches, freezes or bugs. The ratings speak for themselves, worth every penny

I really appreciate this app

I’ve never had any problems with this app until I bought a new device, an iPad, and face recognition didn’t work on it. Everything was set up to do so, but the screen would just flash and not go anywhere. I contacted Keeper support and they gave me a solution that worked immediately. I really appreciate the timely response and the helpful tech person. And I really like how you can just open the app with a face recognition, tap on your password to copy, and then go to the website you are opening and paste. It’s so quick and easy, and I really like having all these passwords, my library card number, my credit card numbers, pin numbers, and everything all in one place on my phone that I have with me at all times.

The last password app I had just suddenly stopped opening one day, and I couldn’t find a contact for the company until one day I found out they were no longer in business. I had suddenly lost all access to all my passwords. That was a horrible experience, and I hope that never happens again. But I have a feeling this company will not treat us that way.

Needs to listen to customers and cut out the unethical design patterns

First, Keeper has some “interesting” marketing schemes. For example, if you want to unsubscribe from their spam email, you have to unsubscribe which takes you to a site where you have to then enter your email. Then they send you another email with directions to take you to another site to change your preferences. The fun part about that is that they take their time sending this email so that you forget to unsubscribe. Once you do get to the site to unsubscribe, of course all the options are unchecked when you get there so you have to opt out of each. This should probably be illegal.

Second, it’s clear what they care about most. On the home screen there’s a yellow box that is always animated and popping up at you. This is their “refer a friend feature.” A good user experience would not have this because that’s not why I have this app. The most important space on the page (the upper left hand corner) should not be dedicated to having me annoy my friends and family. I already paid for the service, I don’t want this annoying me the whole time. Take it away and put it in a menu. It’s already annoyingly in the side menu and in the “+” button area (which is insane).

Third, for some reason “identity and payments” are in another section of the app which doesn’t make a whole lot of sense. I’ll delete this review if these things get fixed.

Developer Response ,

We appreciate your feedback and will share it with our product team for further review.