KineMaster-Video Editor&Maker 4+

Customer service is very friendly and willing to help but we were not able to figure out why the app wont let me open large video files. I was able to make one small video, but after that it refuses to open video files longer than a minute or so. I get the error message “Cannot add. Please free up storage on this device and try again,” despite my device (iPhone 13) having more than 100gb of free space. I tried the recommended steps to reset, delete & reinstall the app to no avail. Very annoying and unfortunate as I enjoyed using the app and looked forward to using it for many projects, I even bought Premium. I will have to cancel it unless I find a magical “fix”

Edit: I’m just going to blame the issue on the phone…the app works perfectly and customer support even reached out again later to really figure out what’s going on. It’s clear to me that there’s something wrong with the way my phone is using storage space and it’s tricking the app into thinking there’s none left. If I “add” many short pieces of video I can edit them into longer videos, so if I need to add 1hr or more of raw footage I just need to split it up a couple times. I’ll roll with that for now, hopefully it continues to work like that at least.

Hello, we apologize for the inconvenience and take this issue seriously! Following up on our email exchange, 
If you turned on Optimize iPhone Storage, we suggest that you try turning that off and switching to ‘Download and Keep Originals' then restart your device and wait a few minutes to try again to see if that resolves the issue. ( Run device settings >> Tap [Your name] >> iCloud >> Photos >> Download and Keep Originals ). If the issue still remains, we apologize for any frustration but hope you will get back in touch with us through our support email to help resolve the issue. For best communication you can reply back to the same email reply that you received with a screenshot of the above setting, or if no longer have that then contact us through the KineMaster app >> Create >> ? >> Email Support button at bottom. Thank you.

This app is great for beginner editors, and advanced. It has enough free content, you can use a lot of useful features without getting premium. I’m not saying you shouldn’t get premium, just that you don’t have to in order to enjoy using the app. This app is very easy to use. Most of the tools are pretty easy to figure out. Also, thank you creators for making the watermark transparent!

I’ve used this app about 2-3 years, and it is great! I highly recommend it! I’ve only had one issue with it in my lifetime. This was a reason that made a friend of mine quit using the app. The issue simply is, how do I know that the videos I make are 100% private? I’m slightly paranoid, and I wish there would be a way to be sure of my privacy. I had a friend who unintentionally shared a video using the app, and I’m not sure if any of my videos are actually private or not. I just wish to know if there is a way to be certain on whether I have accidentally shared my videos or not.

Other than the uncertainty of my video’s privacy, I love using this app! I have no other problems with it. If you think you should use kinemaster, try it! You’ll know whether it’s for you or not.

Hello, thank you for leaving a review for KineMaster. KineMaster does not save user project data. Users can voluntary upload their project templates to KineMaster's Mix to share with the KineMaster editing community as seen here https://www.youtube.com/watch?v=ErASsMkfPkA or share their saved project videos to connected app as seen here https://www.youtube.com/watch?v=zeB3nTGkS8c but these are voluntary actions to share and otherwise the user's projects remain private. If you would like to learn more about KineMaster's Privacy Policy, you can always review the app's Privacy Policy. To do so, tap the settings button (gear icon) at the top of the Create screen. Then tap Privacy Policy.

Thank you for using KineMaster,

This app is mediocre and good for editing, but one problem…. “How do you make smooth animation?” like I have so many improvements! And also, can you add one of these effects that make the video laggy? it needs to be called “Low Frames” they should be in the next update, and yes it’s good but still mediocre, fix a bug with the gmail and notifications because when you click on it there should be a search bar for recent updates or projects or fixing mail, Also, I don’t really like the desktop version of it that much, and it also needs a updated search bar for the most projects ever and a report icon which reports projects under if it’s people naked, or other stuff like kissing… but we don’t talk about that, in other words, please fix these mistakes and add a report icon to report any kind of bad videos, I’ll be waiting, and you should make another app of KineMaster called KineMaster 2, and can you please add more ads that will make more money from the developers that adds the ads they find like 60 dollars, but anyways it’s still mediocre

Hello, thank you for your review for KineMaster. We appreciate your feedback and will keep innovating with new tools and features. We will pass your suggestion to our team for their consideration. Thank you for using KineMaster! For recommendations o how to help with storage space issues, please send us an email with a screenshot of your device storage and the KineMaster >> Create screen from the app (KineMaster app >> Create >> ? >> Email Support) and we will assist you from there. Thank you.