Klinio: Health & Weight Loss 4+

The app is solid in what it delivers, giving good food plans and great recipes. Albeit lengthy to make said recipes or some are costly, but still. That not why I docked it 1 star.

My issue is the meal plan amount. For the life of me this app refuses to allow me to have 3 meals and will only let me have 5 meals per day.

I contacted customer care, updated IOS, uninstalled and re installed the app. Nothing works. This has gone on for months. While they are improving the app this still remains unaddressed nearly a whole year later. For that I have to give it 4 stars.

A small suggestion, account for less than 3 meals like 2 or have a setting for meal plans to account for folks who fast. I now only eat 2 meals, hence why 5 meal plan I was stuck on was irksome.

However, to the reader, the app is worth it otherwise.

Hello there, Thank you for your detailed feedback and for acknowledging the strengths of our app. We apologize for the inconvenience you've experienced with the meal plan settings. We do have the option to set the app for 3 meals per day, and we're sorry this issue wasn't resolved through our support channels. Your suggestion to include options for fewer than three meals per day for those who fast is excellent and will be forwarded to our development team for consideration. Additionally, please reach out to our customer support team again at hello@klinio.com mentioning this review so we can further investigate and resolve this issue for you. Best regards, Emma.

I went ahead and subscribed to this app for six months, but I wish I had tried out the app first. It's hard to log food, logging my exercise results in a double entry on Apple+. I wish I could just enter numbers instead of being forced to scroll. I can't find out what things like "quinoa salad" contain so I can't judge which selection is most correct to what I ate for dinner. I can't enlarge the page to full screen on my iPad, which is annoying because it would work better for me if I could. It's not the worst health app I've ever used, bit it is definitely on the lower end of the list. I likely won't renew.

Update: I've been using the app for about a week. I'm taking off a star. This app is ridiculously difficult to use. Worse, it freezes up all the time. The inability to enter custom numbers is a huge problem. The app is awkward and clunky, and fully half or more of what I log is likely inaccurate because there is almost no customizing available. If I was simply dieting, this wouldn't be a huge problem (although annoying nonetheless), but I'm using this app because I'm prediabetic, and accuracy is vital. I'm not getting what I need out of this app. I'm moving on to something else. Two stars is generous.

Hello there, Thank you for taking the time to share your detailed feedback. We are sorry to hear that your experience hasn't been as smooth as expected. We understand your frustrations and are constantly working to improve the app. We're planning to release a new feature soon to make food logging super easy. Would you be interested to participate in our first user testing of smart food logging feature? Please reach out to us at hello@klinio.com mentioning this review and we'll provide more details. We truly appreciate your input and hope to better meet your needs in the future. Best regards, Emma.

UPDATE: the developers sent me an email telling me that they were sorry that I had the experience that I had. They also said, “We do offer refunds for initial charges within the first 24 hours” This was simply not true. When I contacted them just a couple of hours or so after I downloaded the app, they replied that they don’t give refunds. After I filed the dispute, they offered half of the price back. This was not acceptable. I am STILL not happy, but I had to take what I could get and count my losses. DON’T WASTE YOUR MONEY I was a customer for a few hours before I realized this app was not for me. I contacted them, and they were gracious; however, they would not refund my money. I filed a dispute via PayPal, and they offered to give me half of my money back, even though I had only used it for a couple hours. to me, it was not user-friendly. It was hard to navigate. It did not give me the meal choices that I thought it would give. I decided to close out the resolution and take half of my money back because that’s all they would give. I would not recommend that you purchase this unless they give you a free grace period to determine if you liked the app or did not like it.

Hello, We apologize for any inconvenience you experienced with our app. We strive to provide a user-friendly experience and are disappointed to hear that this was not the case for you. We do offer refunds for initial charges within the first 24 hours, and we regret any miscommunication regarding this policy. If you would like us to review your case again, please don't hesitate to reach out to us at hello@klinio.com. We value your feedback and are committed to improving our services based on customer experiences. Thank you for bringing this to our attention. Best regards, Emma.