KoreHealth 4+

I downloaded their app on my phone and I was immediately having trouble connecting my KoreScale. I tried to go online and look at the community troubleshoots. I didn't find anything really helpful there so I contacted KoreHealth for their support. They gave me more trouble shoots and when the trouble shoots didn't seem to help either they quickly gave a look to it. The support was nice, prompt, accurate and they were willing to look into my problem! Overall 5 stars!

Hi Zabian, thank you so much for your recent 5-star rating! We are thrilled to receive such positive feedback and we appreciate you. It means a lot to our team to know that we were able to meet and exceed your expectations. Rest assured that we will continue to work hard to ensure that your experience with us remains exceptional.

I want to say it’s a great watch but I’m not sure I can. The whole reason I got it was to track my mileage when I run so that I don’t have to carry my phone. Unfortunately, that seems to be the only function this fitness watch cannot do.
I ran my usual run around my neighborhood, and it said I ran .2 miles. That doesn’t make sense because, as long as I can remember, running around my neighborhood was AT LEAST a mile! At school I ran what should’ve been almost 3 miles, and the watch recorded it as less than a mile! This has happened so many times, and it is very frustrating that I know I’m running more than what it says, but I can’t know exactly how much I’ve run! Today I decided to use an app on my phone to track my run. It recorded it as 1.09 miles. What did my Kore 2.0 get? 0.2 MILES!
Why is the mileage tracker so incorrect? Now I can’t use the watch for the one function I got it for. All the other things the watch can do work fine, but if you want to track miles, get another, more accurate fitness tracker. And please, developers, PLEASE fix the mile tracking. Otherwise this was a waste of money.

Hello Graegen! We apologize that you are having issues with the features of the watch. If you could please contact our customer support at https://support.korehealthofficial.com/ We'll get you up and running.

Mileage tracker doesn’t track from the home button it either says -or 0 , it only tracks from the activity button walk, run, cycle so forth and if it does track from the home button it’s says like 0.1 miles for 16,000 steps so frustrating I need my mileage to work also I’m an open heart patient an avid walker/runner then when you go to the customer support page for help you get an automatic email back saying they can’t find your order even when you screen shot an email them your order confirmation with order number, tracking number, email address an a screen shot of the home button not tracking accurately still no help, so it’s best to just spend a lil more money on something you know gonna work because this is depressing an overwhelming causing aniexty panic attacks for me…

Hello! We are sorry to hear that you have issues with the watch. Please contact our customer support team at https://support.korehealthofficial.com/. We'll do our best to help you make it work if you could give us chance.