Kum & Go 12+

While I’d rather not to quote “Jdiase” however, I do have to 100% agree!!

“Just updated to the newest version of
the app. While the new app is much
faster than the old one, that's about
the only plus.
As far as I can tell, you can no longer
activate the pump and pay from the
app? That's literallv the only reason I
used the app (which in turn is literally
the only reason I go to Kum & Go). If
I'm mistaken and the feature is still
there, then it's so hidden that again it's
useless. I don't like to be one of those
"you just lost a customer!" people, but
since the literal only reason I went to
Kum & Go had been eliminated, you
did lose one lol.”
I personally however would rather not be a lost customer as a result…
I’ve also spoken with many Kum & Go employees-attendants-customers of which have informed me of nonstop concerns of just this exact same inconvenience at a convenient store… please bring this feature back for both customers and business alike..
thank you!

Thank you for sharing your thoughts with us. We understand your disappointment about the removal of the Fuel Pay feature in our app. We apologize for any inconvenience this has caused.
While we've made the difficult decision not to bring back Fuel Pay, we're continually improving our app to offer new and exciting features that we believe you'll enjoy. We value your loyalty and hope you'll give these new features a try. Please call our customer service team at 1(800)789-4455, if you have more questions.
Thank you for your understanding and continued support.

Maverick purchased Kum and Go and brought the K&G app in line with the Maverick app. Alas, this is a regression in technology. Payment through the app has been removed, and I’ve noticed tap to pay at the pump is gone. Enter phone number. Insert card. What is this, 2015 at Speedway? Rewards now no longer apply to gas- so if you want to buy gas station food or soda, it still works. As I don’t do that, it’s lost its usefulness. Shell has progressive discounts and that beats K&G’s new two cents off. That said, I only need to enter my phone number for the discount- why bother with an app? Any way you slice it, this is a step backwards. Marketing can spin it however they want, but it is a technological regression. My guess is this saves a decent amount of money for the company, and let’s face it, most people won’t care. So while I was pretty excited two new K&Gs nearby because of the K&G, the loss in technology means it’s just another gas station with ho hum rewards. App deleted. I’ll stop at K&G if convenient, but it’s no longer a priority choice as it was with the old app tech and rewards.

We appreciate your feedback and understand the disappointment with the feature removal. We apologize for the inconvenience. We value your loyalty and thank you for your continued support. If you have any more concerns, please reach out to our customer service team at 1(800)789-4455.

Just updated to the newest version of the app. While the new app is much faster than the old one, that’s about the only plus. As far as I can tell, you can no longer activate the pump and pay from the app? That’s literally the only reason I used the app (which in turn is literally the only reason I go to Kum & Go). If I’m mistaken and the feature is still there, then it’s so hidden that again it’s useless. I don’t like to be one of those “you just lost a customer!” people, but Kum & Go is slightly out of my way, and since the literal only reason I went out of my way to go to Kum & Go had been eliminated, I will likely stick to stations already along my route.

I did just stop at a Kum & Go and apparently the pumps also don’t have a way to scan your rewards card or put the info in, so apparently you have to go inside and prepay to get the discount (in my case 12 cents)? Absolutely not.

Thank you for sharing your thoughts with us. We understand your disappointment about the removal of the Fuel Pay feature in our app. We apologize for any inconvenience this has caused.
While we've made the difficult decision not to bring back Fuel Pay, we're continually improving our app to offer new and exciting features that we believe you'll enjoy. We value your loyalty and hope you'll give these new features a try.
Thank you for your understanding and continued support. Please call our customer service team at 1(800)789-4455 if you have more concerns.