LawnStarter 4+

Kept cancel the service

I am glad they reached out to us to make things better. So I changed the rate to 4 stars.
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No show no call for 6 weeks. Called the LawnStarter for at least 10 times. Every time they promised to find a provider soon, but no one showed up. Today, they sent an email says that I cannot find a provider and if I want to find a provider by myself let them know. Then inactivate my account directly. Frustrating experience. What’s even worse just happened today. We have disconnected our services with LawnStarter since mid-June, but today on July 4th they sent an email said their provider completed service today and couldn’t access back yard because it was locked which is completely not true. First, we have disconnected the service. Second, no service has been performed. We have security cameras. If someone here, we will know. Third, our gate was removed since last week. Please contact me!

Developer Response ,

I'm truly sorry for your experience, Zoey. It's my hope you will give me the opportunity to honor our service guarantee, and make up for our mistakes. Will you please call me at 855-465-4817 or email me at joey@lawnstarter.com? I look forward to assisting you and making this right.



Joey
Experience Specialist at LawnStarter

Bad service

2 years ago I moved into a new home and needed to find a good, reliable lawn service. Their reviews were good so I tried it. The first guy came out was a young kid by himself, there was no “crew”, however he did do a good job. Then I was notified that he was no longer with the service and I would get someone new coming to the house. The next guy that came again was by himself. I paid extra for him to weed and remove the grass from my flower beds. When I came home to inspect the lawn, the flower beds hadn’t been touched. He removed the trash but didn’t weed or remove grass! I complained to the company, they apologized and said they would look into the situation. After that their service was sporadic, they would come out for multiple weeks at a time and their reason was “weather related” because it had or was expected to rain on the day they were scheduled to come. Meanwhile my neighbors lawn men were outside cutting their lawns. And they wouldn’t reschedule for the next day, they wouldn’t come out for another 2 weeks! The last time they had to “reschedule “ my service I decided to cancel my subscription, and even that was difficult because they hold you to a minimum of 4 lawn services before you can cancel (I wonder why). Luckily I had received 4 services from them but I had to explain that and show evidence to the fact! They finally agreed to cancel my service and I have since hired a RELIABLE lawn service.

Developer Response ,

Thanks for taking the time today to leave a review about your lawn mowing schedule, Beth0710. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me at hello@lawnstarter.com with LSREVIEWS as the subject of your email, or call me at 512-759-8480, so we can discuss this issue further. Kat, Experience Specialist at LawnStarter

Worst service I’ve ever endured

I don’t even know where to start...I signed up for weekly service. The first time they came out the crew didn’t finish edging due to “equipment failure.” He said he’d come back the next day to finish and never showed. I figured not a big deal I have weekly service and he’ll be back in six days...16 days and an ungodly number of emails later, someone finally shows up at 6:30pm. He didn’t bring a bag even though they said he would bag my 13in grass clippings (which they tried to charge me $15 for), his mower didn’t work and he had to use mine and he obviously couldn’t finish because he ran out of daylight. I cleaned the grass clippings off the driveway and sidewalk myself. He did, to his credit, come back the next afternoon to finish, but had to edge by hand because his trimmer didn’t work. You can imagine how that looks. Their solution was a $15 credit towards my service...that’s not even a dollar a day between service dates and it’s most certainly not adequate for the level of service I received. And through all of this I don’t think I communicated with the same person twice. There is zero internal communication on their end when it comes to customer issues and accounts. And the app is unusable. Clunky, redundant and clearly no one pays any attention the the information they ask you to provide (except for payment information). @#^% LawnStarter!

P.S. I have NEVER left a bad review online until this encounter.