LegalZoom 4+

I recently downloaded the app to track an order. The order screen is simple and easy to understand. The next tab over, used to chat, is a great addition. The app is useful in tracking your product orders, keeping an eye on your documents and other data, and getting help if you need it. I haven’t experienced any issues with the app, and have no complaints. Good stuff legal zoom, keep it up.

Beware! I had called in to check the status on my order and Aaron was by far the most disrespectful and rudest rep I have spoken to at Legalzoom. The company has a dozen different reps that will handle your account and the reps leaving “notes” in a client’s account are clearly not thorough enough since I had to be put on hold for 10 minutes while he “reads” them. I paid for the expedited process but Legalzoom doesn’t feel that the priority is there even when I had paid for the highest package. You’ve been sending me emails that don’t even correlate to my communication with you. I recommended that there should be just one rep to facilitate each specific account so that there isn’t miscommunication and instead of a company taking the feedback and saying, “Thank you, we’ll look into that,” Aaron proceeded to rudely disrupt and say that “it’s impossible because we have thousands of business requests”. You have lost my business and future businesses.

Building a foundation for a small business and trying to process an LLC should not make me feel like I’m just another number in the “thousands” of requests. Legalzoom does not hold standards high and only wants to reap the financial benefits. Please train your reps to be more respectful over the phone.

After i finally figured out my business name, i filed with LegalZoom and they have been quick and easy so far. Within 6 days, my business was submitted to the state and approved. Just waiting for it to be finalized. Sure, I could’ve done it myself and would’ve been a lot cheaper but after doing the research, i felt LegalZoom was the way to go. i paid for their service and the convenience even tho it is pricey (my reason for 4 stars only) but I’d say worth it. There is a $249 registered agent fee which renews annually so make sure to note that so you can decide whether or not to opt out. For everyone complaining here about that, it’s obvious they didn’t read the fine print at the bottom before you “accept”. So please read those carefully.

Whenever i had a question, they were available when i called and were professional. Plus they’ve been great with communication and providing status updates. Would use them again.